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Added 19 mins ago
Part-Time Receptionist / Administrator
iA Private Wealth
Oshawa, ON
Part-Time Receptionist / Client Service Associate
Added 19 mins ago
WL
Service Associate (Full Time)
Wagner, Livock & Associates Financial Services Inc.
Kitchener, ON
- Full-time
We are looking for an experienced candidate who can complement our team and provideclient and advisor support to ensure the office runs smoothly on a day-to-day basis. As a Service…
Added 19 mins ago
IG
Financial Advisor
Infotree Global Solutions
Toronto, ON
- Contract
The role of Account Manager plays a vital part in ensuring we deliver the highest quality of customer service to our clients.
Added 19 mins ago
N
Vice President Human Resources
Napoleon
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 19 mins ago
BG
Sales Coordinator
Beutel, Goodman & Company Ltd.
Toronto, ON
- Full-time
…Coordinator plays a critical role in supporting the sales, service, reporting, and operational needs of the team. The position coordinates administrative functions, produces sales and asset…
Added 20 mins ago
EB
Beauty Advisor/Artist Beauty Advisor - The Cosmetic Company Store- Seasonal Part time - Quebec (QC)
ELC Beauty LLC
Montreal, QC
- Part-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 35 mins ago
T
Data Centre Analyst
TEKsystems
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
…infrastructure specialist to serve as a trusted on-site technical advisor supporting a large-scale, mission-critical IT environment in the National Capital Region…
Added 49 mins ago
JH
Director, Strategic Advisory
J.S. Held LLC
Toronto, ON
- Full-time
Certified Public Accountant (CPA); Certified Insolvency and Restructuring Advisor (CIRA), Chartered Financial Analyst (CFA); Certified Fraud Examiner (CFE), and/or Certified Turnaround…
Added 49 mins ago
RJ
Sales Advisor - Rolex Boutique
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Cambridge, ON
- Full-time
As a Sales Advisor, you will serve as the esteemed ambassador of the brand, embodying its values of excellence and quality. Your role is pivotal in delivering a world-class, personalized…
Added 50 mins ago
A
Senior Sales Representative, HRO, Human Resources Outsourcing, Mid-Market Accounts
ADP
Burnaby, BC
- Full-time
Trusted Advisor – You lead with integrity and consistently deliver on commitments
Added 1 hour ago
CD
Educational Advisor - Language of Instruction and Reception (Secondary)
Centre de services scolaire Marguerite-Bourgeoys
LaSalle, QC
- $31.03 to $54.98 CAD / hour
- Full-time
- On-site
…Be part of a dedicated and human team.Being an educational advisor means supporting the development of effective and innovative teaching practices to promote student success and…
Added 1 hour ago
GO
Worker Advisor
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 1 hour ago
PH
Radiation Oncologist - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Full-time
…and a brachytherapy suite. BC Cancer – Vancouver is a full-service cancer centre with strong medical oncology, surgical oncology, diagnostic imaging, pathology, oral oncology, supportive…
Added 1 hour ago
RB
Associate Wealth Advisor / Financial Planner
Royal Bank of Canada
Vancouver, BC
- Full-time
As an Associate Wealth Advisor / Financial Planner you will work with a high performing Investment Advisor team and be responsible for providing proactive advice and support to our clients…
Added 2 hours ago
Z
Customer Success Manager
Zappix
Success, SK
- Full-time
Customer Success Manager is a key part of our Customer Success organization. The CSM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and…
Added 2 hours ago
CS
Client Advisor (Part-Time) - Yorkdale, Maison Margiela
CALZATURIFICIO STEPHEN S.R.L.
Toronto, ON
- Part-time
The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales,…
Added 2 hours ago
CB
Sales Associate - CosmoProf Store # 07413
CosmoProf Beauty
Cranbrook, BC
- Full-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 2 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a Trusted HR Advisor, You Will Work Closely With Managers And Leaders To Provide Practical Guidance On a Broad Range Of Human Resources Matters, Including
Added 2 hours ago
PU
Deals Tax | M&A Manager
Pwc UK
London, ON
- Full-time
Seek specialist input from other parts of tax and wider network - in particular Transaction Service and non-UK teams
Added 2 hours ago
V
Production Coordinator
VAST_BC
Vancouver, BC
- Part-time
…employed a province-leading model of trauma-informed mental health service provision. Our work has created and sustained a resilient, inclusive community amongst newcomers, and over More…
Added 3 hours ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City of Hamilton
Hamilton, ON
- Full-time
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 3 hours ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
Ancaster, ON
- Full-time
…wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our…
Added 3 hours ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor, Program Governance and Project Portfolio Management, within Pillar 5 of the Momentum 2030 strategic plan means contributing to the integrated management of a…
Added 3 hours ago
Automotive Parts Advisor - Jim Pattison Toyota Victoria
The Jim Pattison Auto Group
Victoria, BC
Jim Pattison Toyota Victoria is seeking a customer-focused, dependable, and organized Automotive Parts Advisor to join our team. As a key member of the Parts Department, you’ll be the…

Kaizen Technologies

Customer Success with Observability

Montreal, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Experience: Work Experience 10Years
Posting language: English
Posted: Oct 7, 2026

Original job description

Title : Customer Success with Observability

Location: Montreal, Quebec, Canada - Onsite

Primary Skill : Grafana, Observability, Kubewatch

Job Description :

Consultant shall provide capacity to the Observability Tracing Squad Product Owner.

Detailed tasks include, but are not limited to the following:

Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed

Responsibilities include, but are not limited to the following

Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement
Work with our fleet leadership team to boost customer referrals and develop case studies Basic understanding of Observability.
Basic experience of working under Linux.
Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools..
C. Maintain technical documentation in our teams internal and user facing docs.

Required skills and qualifications include, but are not limited to the following:

Three to five years of experience in customer success Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications include, but are not limited to the following:

Bachelor s degree or equivalent in Computer Science or Communications Knowledge of Jira Prior Knowledge .
Work Experience 10Years

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More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, while serving as a trusted advisor and day-to-day customer contact. Support observability troubleshooting and application instrumentation, coordinate project workflows, analyze customer and campaign performance, and maintain customer-success strategies, metrics, and documentation.

Requirements

The posting requests 10 years of work experience and also describes three to five years of customer-success experience. Candidates should have strong communication, strategic planning, project management, analytical, and process-oriented skills, and be able to collaborate across departments in a deadline-driven environment; a bachelor's degree or equivalent in Computer Science or Communications and Jira knowledge are preferred.

Skills

Customer Success
Observability
Grafana
Kubewatch
Linux
Technical Troubleshooting
Application Instrumentation
Customer Onboarding
Customer Retention
Customer Training
Strategic Planning
Project Management
Written and Verbal Communication
Data Analysis
Technical Documentation
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Observability
Grafana
Kubewatch
Linux
Jira
Observability Tracing
Customer Onboarding
Implementation
Customer Training
Product Adoption
Customer Retention
Customer Satisfaction
Technical Troubleshooting
Application Instrumentation
Telemetry
Technical Documentation
Customer-Success Metrics
Customer Journey
Project Management
Strategic Planning
Data Analysis
Campaign Performance
Third-Party Service Providers
Customer Referrals
Case Studies
Computer Science
Communications

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