Service Advisor
- Castlegar, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role Description The Service Advisor is a full-time, on-site role based at the Kalawsky Chevrolet Buick GMC dealership in Castlegar, BC. In this position, the Service Advisor is the primary point of contact for customers requiring maintenance and repair services, welcoming them, listening to their concerns, and accurately documenting vehicle issues. Daily tasks include scheduling service appointments, preparing repair orders, coordinating work with technicians, and clearly explaining recommended services, costs, and timelines. The role involves monitoring the progress of each vehicle in the shop, providing updates to customers, and ensuring that final invoices are accurate and easy to understand. The Service Advisor also supports aftersales initiatives by promoting appropriate services, following up on completed work, and helping maintain high standards of customer satisfaction and retention.
Qualifications
- Strong customer-focused service abilities, including Customer Service and Customer Satisfaction skills.
- Clear and professional Communication skills for interacting with customers, technicians, and other team members.
- Understanding of Aftersales processes and commitment to delivering consistent Customer-focused Service.
- Previous experience in an automotive service environment or a related customer-facing role is an asset.
- Ability to organize multiple service appointments, manage time effectively, and work in a fast-paced dealership setting.
- Basic knowledge of vehicle maintenance and repair terminology, with willingness to learn GM-specific products and services.
- Comfort using dealership management or scheduling software and standard office applications.
- High school diploma or equivalent; additional automotive or customer service training is beneficial.
More about this job
Responsibilities
Welcome customers, document vehicle concerns, schedule appointments, prepare repair orders, and coordinate service work with technicians. Monitor vehicle progress, explain recommended services and costs, provide customer updates, ensure accurate invoices, and support customer satisfaction and retention through follow-up and appropriate service recommendations.
Requirements
Strong customer service and communication abilities, organization, and time management are required, along with basic knowledge of vehicle maintenance and repair terminology and comfort using dealership or scheduling software and office applications. Previous automotive service or related customer-facing experience is an asset; a high school diploma or equivalent is required, while additional automotive or customer service training is beneficial.
Skills
- Customer Service
- Customer Satisfaction
- Professional Communication
- Aftersales Processes
- Customer-Focused Service
- Appointment Scheduling
- Time Management
- Organization
- Vehicle Maintenance Knowledge
- Repair Terminology
- Office Applications
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Transportation
Keywords
- Automotive Service
- General Motors
- Customer Service
- Customer Satisfaction
- Aftersales
- Service Appointments
- Repair Orders
- Vehicle Maintenance
- Vehicle Repairs
- Repair Terminology
- Technician Coordination
- Service Recommendations
- Cost Estimates
- Service Timelines
- Vehicle Progress Monitoring
- Customer Follow-Up
- Customer Retention
- Scheduling Software
- Office Applications