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Floor Lead (Retail) (Part-time)
Mejuri
Vancouver, BC
- Part-time
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and…
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Chef(fe) Caissier(ère) (Temps partiel)
The Home Depot
Quebec, QC
- Part-time
…through scheduling and providing first level of escalation for customer…
Added 14 mins ago
RT
Director, Pricing and Procurement
Right Time Group of Companies
ON · Ontario, Canada
- Full-time
· Lead supplier negotiations and support commercial agreements focused on competitive pricing, quality, service levels, availability and overall value.
Added 14 mins ago
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Field Risk Specialist
Solifi
Quebec, QC
- Full-time
Two years or more of applicable experience in: floorplan auditing, banking/financial services, automotive, customer service, field services or related industry. COMPETENCIES:
Added 14 mins ago
BC
Senior Bilingual CIC Analyst
Bell Cyber
Fredericton, NB
- $90,000 to $115,000 CAD / year
- Full-time
You will lead investigations across customer environments, coordinate incident handling from assessment through closure and build strong operational relationships with assigned customers.…
Added 14 mins ago
7
Store Crew
7-Eleven
Woodstock, ON
- Internship
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 14 mins ago
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Software Development Engineer, Middle Mile Transportation, Middle Mile Transportation, Relay Yard Automation
Amazon
Vancouver, BC
- Full-time
Come and see for yourself why we are one of the most admired company in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun…
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HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Collaborate with technicians, vendors, and internal teams to deliver seamless customer service and sales support.
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GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering…
Added 14 mins ago
BC
Senior CIC Analyst
Bell Cyber
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
You will lead investigations across customer environments, coordinate incident handling from assessment through closure and build strong operational relationships with assigned customers.…
Added 14 mins ago
S2
Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- $65,000 to $70,000 CAD / year
- Full-time
…and credits, and serves as the escalation point for complex customer issues. The Specialist also supports key account programs, vendor-managed inventory and collaborative planning, monitors…
Added 14 mins ago
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Senior Branded Content Strategist
SJC
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Editorial production: Lead assigned branded content from brief through launch, including research, writing, editing, creative direction, client revisions and quality control across…
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Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added 14 mins ago
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Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 14 mins ago
7
Store Crew
7-Eleven
Ardrossan, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 14 mins ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.
Added 14 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 14 mins ago
7
Store Crew
7-Eleven
Maple Ridge, BC
- Internship
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 14 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 14 mins ago
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Client Renewals Representative
PheedLoop
Toronto, ON · North York, ON
- Full-time
Previous experience in customer service, inside sales, or account coordination is an asset but not required.
Added 14 mins ago
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Municipal/Civil Engineer
AECOM
Victoria, BC
- $125,000 to $145,000 CAD / year
- Full-time
The Water Business Line of AECOM is actively seeking a talented Municipal/Civil Engineer to lead the design and delivery of critical infrastructure projects for our Victoria, BC office.…
Added 14 mins ago
WS
Aquatics & Deck Supervisor
WD SWIM
Markham, ON
- Full-time
Passion for teaching, mentoring, and delivering exceptional customer service
Added 14 mins ago
PC
Pre-Sales Engineer
Paramount Commerce
Canada
- Full-time
…qualifies merchant technical needs. Once established, you will lead pre- and post-sales solutioning on live calls, translate complex money movement into actionable workflows, and hand fully…
Added 14 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 14 mins ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Provide superior customer service to meet customer needs

Kaleidescape

Customer Technical Support Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Customer Support

Location: Waterloo, Ontario, Canada (On-site)

About Kaleidescape

Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie technology. Our fully integrated entertainment platform brings together proprietary movie players, servers, software, and a premium digital movie store to deliver reference-quality video, lossless audio, and an award-winning user experience. For 25 years, we have pioneered how people experience movies at home. Headquartered in Silicon Valley, with our principal engineering team in Waterloo, Ontario, Kaleidescape continues to push the boundaries of home entertainment while expanding its presence in the global premium entertainment market.

About the role

Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.

You will deliver exceptional support to customers and dealers while developing the team and improving the processes, tools, and knowledge resources that support consistent, scalable service.

This is a hands-on, cross-functional leadership role. You will guide complex escalations, help solve technical issues, develop your team, and work closely with Engineering, Product Management, and Sales to improve the customer experience.

Travel to the Company's main office in Mountain View, California may be required.

What you will do

Lead and develop the team. Mentor and coach support professionals, set clear expectations, and build a culture of accountability, collaboration, and continuous improvement.
Own customer and dealer resolution. Ensure responsive, professional, and empathetic support. Personally manage sensitive or complex escalations and drive issues through to resolution.
Build team capability. Establish onboarding and ongoing technical and customer-service training. Maintain documentation, knowledge bases, and dealer resources that help the team and customers succeed.
Improve support operations. Strengthen workflows, case management, service quality, and performance reporting. Introduce automation, AI-assisted tools, and self-service capabilities where they improve efficiency, consistency, and customer experience. Establish and monitor meaningful performance metrics.
Solve and prevent technical issues. Oversee troubleshooting of complex product, networking, and system-integration issues. Partner with Engineering and Product Management to resolve recurring problems and turn customer feedback into product improvements.
Support revenue opportunities. Identify relevant product, upgrade, and service opportunities, and partner with Sales to track and pursue them against agreed revenue goals.

What you bring

Experience leading, mentoring, coaching, or managing technical support professionals.
Exceptional communication skills, with strong empathy, diplomacy, and conflict-resolution abilities.
Strong technical aptitude, analytical thinking, and structured troubleshooting skills.
Proven initiative in improving processes, implementing tools, and increasing operational efficiency.
Experience with customer support platforms, case management systems, and performance reporting.
Strong organizational skills, sound judgment, and the ability to manage competing priorities.
A customer-first mindset with a passion for developing people and delivering excellent service.
Experience in technical support, IT, consumer electronics, or a related technical field.

Preferred, but not required:

Experience with high-end audio/video systems, home automation, networking, or consumer electronics.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the customer support team, manage complex customer and dealer escalations, and improve training, documentation, workflows, tools, and performance metrics. Partner with Engineering, Product Management, and Sales to resolve recurring technical issues, improve the customer experience, and pursue relevant revenue opportunities.

Requirements

The role calls for experience leading or coaching technical support professionals, strong communication and conflict-resolution skills, technical aptitude, and structured troubleshooting ability. Candidates should have experience with support platforms, case management, performance reporting, and process improvement; experience with high-end audio/video, home automation, networking, or consumer electronics is preferred.

Skills

Technical Support Leadership
Team Mentoring And Coaching
Customer Service
Dealer Support
Escalation Management
Technical Troubleshooting
Networking
System Integration
Process Improvement
Case Management
Performance Reporting
Knowledge Base Management
Cross-Functional Collaboration
Customer Communication
Conflict Resolution
Operational Efficiency

Visa sponsorship

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Keywords

Customer Support
Technical Support
Dealer Support
Home Theater
Consumer Electronics
High-End Audio/Video
Home Automation
Networking
System Integration
Technical Troubleshooting
Escalation Management
Case Management
Support Platforms
Performance Reporting
Knowledge Bases
Customer-Service Training
Process Improvement
Workflow Management
Automation
AI-Assisted Tools
Self-Service Capabilities
Customer Experience
Product Improvements
Revenue Goals
Digital Movie Technology

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Jobs in Canada