Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
GD
COMBO - Sales Assistant Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Sales Assistant Manager is to assist the Store Manager by providing leadership that optimizes sales results, with specific ownership of…
Added just now
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Edmonton, AB
- Full-time
…our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service Representatives operate the till, offer honest, brand-agnostic advice about…
Added just now
RB
Client Advisor
Royal Bank of Canada
Guysborough, NS
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added just now
RB
Client Advisor
Royal Bank of Canada
Selkirk, MB
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added just now
PC
Digital Assurance & Transparency Manager
Pwc Canada
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added just now
PC
Digital Assurance & Transparency Manager
Pwc Canada
Calgary, AB
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added just now
R
Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 14 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 14 mins ago
LT
AEM Content Operations Lead with Content Center of Excellence
Lorven Technologies Inc.
Canada
- Contract
Tooling and systems: Drive adoption and process design in Workfront (work management), Adobe Experience Manager (authoring and publishing), and Jira. Support resource planning, capacity…
Added 14 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 14 mins ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 14 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
…associated changes in society. With more than 100 years of experience in the field of machine building and automation, we are working on tomorrow's intelligent production…
Added 14 mins ago
BC
Team Lead, Finance Effectiveness & Transformation
BDO Canada
Toronto, ON
- Full-time
…milestones, and budget-to-actual performance while providing the Manager with timely visibility into risks, issues, dependencies, decisions, and potential scope…
Added 14 mins ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie…
Added 14 mins ago
BC
Senior Graphic Designer
Blake, Cassels & Graydon LLP
Toronto, ON
- Full-time
Reporting to the Senior Manager, Marketing, Brand & Digital, the Senior Graphic Designer is a hands-on senior creative role responsible for developing polished, thoughtful design across…
Added 14 mins ago
Customer Experience Specialist
Quince
Toronto, ON
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 14 mins ago
206669 - Support Engineer
Orion Innovation
Montreal, QC
…game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We…
Added 14 mins ago
B
Personal Banking Associate
BMO
Sydney, NS
- Full-time
Mutual Funds License required (CSC, IFIC)
Added 29 mins ago
VS
Revit Designer|| Squamish, British Columbia, CN (Hybrid)
Verito Solutions Inc
Squamish, BC
- Contract
Work closely with the Digital Design Manager to enhance workflows and optimize the use of design tools.
Added 29 mins ago
Q
Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 29 mins ago
F
Sr. Digital Performance Marketing Manager
Fittes
Toronto, ON
- Full-time
The posted salary range is typical for this position. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.
Added 29 mins ago
H
Signalling Design Intern (Winter 2027)
Hitachi
Burnaby, BC · (RSBU) Burnaby
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 45 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 45 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 45 mins ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
- 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.

Kaleidescape

Customer Technical Support Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Customer Support

Location: Waterloo, Ontario, Canada (On-site)

About Kaleidescape

Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie technology. Our fully integrated entertainment platform brings together proprietary movie players, servers, software, and a premium digital movie store to deliver reference-quality video, lossless audio, and an award-winning user experience. For 25 years, we have pioneered how people experience movies at home. Headquartered in Silicon Valley, with our principal engineering team in Waterloo, Ontario, Kaleidescape continues to push the boundaries of home entertainment while expanding its presence in the global premium entertainment market.

About the role

Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.

You will deliver exceptional support to customers and dealers while developing the team and improving the processes, tools, and knowledge resources that support consistent, scalable service.

This is a hands-on, cross-functional leadership role. You will guide complex escalations, help solve technical issues, develop your team, and work closely with Engineering, Product Management, and Sales to improve the customer experience.

Travel to the Company's main office in Mountain View, California may be required.

What you will do

Lead and develop the team. Mentor and coach support professionals, set clear expectations, and build a culture of accountability, collaboration, and continuous improvement.
Own customer and dealer resolution. Ensure responsive, professional, and empathetic support. Personally manage sensitive or complex escalations and drive issues through to resolution.
Build team capability. Establish onboarding and ongoing technical and customer-service training. Maintain documentation, knowledge bases, and dealer resources that help the team and customers succeed.
Improve support operations. Strengthen workflows, case management, service quality, and performance reporting. Introduce automation, AI-assisted tools, and self-service capabilities where they improve efficiency, consistency, and customer experience. Establish and monitor meaningful performance metrics.
Solve and prevent technical issues. Oversee troubleshooting of complex product, networking, and system-integration issues. Partner with Engineering and Product Management to resolve recurring problems and turn customer feedback into product improvements.
Support revenue opportunities. Identify relevant product, upgrade, and service opportunities, and partner with Sales to track and pursue them against agreed revenue goals.

What you bring

Experience leading, mentoring, coaching, or managing technical support professionals.
Exceptional communication skills, with strong empathy, diplomacy, and conflict-resolution abilities.
Strong technical aptitude, analytical thinking, and structured troubleshooting skills.
Proven initiative in improving processes, implementing tools, and increasing operational efficiency.
Experience with customer support platforms, case management systems, and performance reporting.
Strong organizational skills, sound judgment, and the ability to manage competing priorities.
A customer-first mindset with a passion for developing people and delivering excellent service.
Experience in technical support, IT, consumer electronics, or a related technical field.

Preferred, but not required:

Experience with high-end audio/video systems, home automation, networking, or consumer electronics.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the customer support team, manage complex customer and dealer escalations, and improve training, documentation, workflows, tools, and performance metrics. Partner with Engineering, Product Management, and Sales to resolve recurring technical issues, improve the customer experience, and pursue relevant revenue opportunities.

Requirements

The role calls for experience leading or coaching technical support professionals, strong communication and conflict-resolution skills, technical aptitude, and structured troubleshooting ability. Candidates should have experience with support platforms, case management, performance reporting, and process improvement; experience with high-end audio/video, home automation, networking, or consumer electronics is preferred.

Skills

Technical Support Leadership
Team Mentoring And Coaching
Customer Service
Dealer Support
Escalation Management
Technical Troubleshooting
Networking
System Integration
Process Improvement
Case Management
Performance Reporting
Knowledge Base Management
Cross-Functional Collaboration
Customer Communication
Conflict Resolution
Operational Efficiency

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Dealer Support
Home Theater
Consumer Electronics
High-End Audio/Video
Home Automation
Networking
System Integration
Technical Troubleshooting
Escalation Management
Case Management
Support Platforms
Performance Reporting
Knowledge Bases
Customer-Service Training
Process Improvement
Workflow Management
Automation
AI-Assisted Tools
Self-Service Capabilities
Customer Experience
Product Improvements
Revenue Goals
Digital Movie Technology

Report this job

Work requirements

Jobs in Canada