Jobs in Canada

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Added 13 mins ago
A
AI & Workforce Transformation Lead
Aplin
ON · Ontario, Canada
- Full-time
Our client is seeking an AI & Workforce Transformation Lead to drive the practical application of AI and automation across a manufacturing environment. This role will develop and execute…
Added 13 mins ago
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Global Supply Chain Manager
Reusables
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Be the main contact for our suppliers: negotiate price, MOQs and lead times, track delivery performance and resolve quality issues
Added 13 mins ago
DS
Engineering Manager
Dawn Staffing Solutions Inc
Windsor, ON
- Full-time
Lead, mentor, and develop the Manufacturing Engineering team while establishing clear priorities, performance expectations, and accountability.
Added 13 mins ago
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Guidance, Navigation & Control (GNC) Systems Engineer
Scalian
Montreal, QC
- Full-time
Scalian is a multinational engineering consulting firm with over 35 years of experience and nearly 6,000 specialists across 12 countries.
Added 13 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
Working closely with Sales, Product Management, Engineering, Technical Support, and Partner Ecosystem teams, you will develop customer-centric messaging, execute Account-Based Marketing…
Added 13 mins ago
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Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
…at home. Headquartered in Silicon Valley, with our principal engineering team in Waterloo, Ontario, Kaleidescape continues to push the boundaries of home entertainment while expanding its…
Added 13 mins ago
PC
Pre-Sales Engineer
Paramount Commerce
Canada
- Full-time
…qualifies merchant technical needs. Once established, you will lead pre- and post-sales solutioning on live calls, translate complex money movement into actionable workflows, and hand fully…
Added 14 mins ago
VA
Team Lead Maintenance
Väderstad AB
Langbank, SK
- Full-time
Reporting to the Maintenance Supervisor, the Maintenance Team Lead is a hands-on working lead who coordinates daily maintenance work, assigns priorities, provides technical guidance and…
Added 14 mins ago
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Senior HR Advisor | 12-Month Contract
Sky Eye Measurement Inc.
AB · Acheson, Alberta
- Contract
Lead complex employee relations matters, including investigations, workplace conflict, performance concerns, discipline, terminations, accommodations, and other sensitive employee…
Added 28 mins ago
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Head of Enterprise Project & Change Management
Equifax
Toronto, ON
- Full-time
Executive Reporting & Metrics : Develop, track, and report on key performance indicators (KPIs), scorecards, financial forecasts, and status summaries for senior leadership, steering…
Added 28 mins ago
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HSE Specialist
CameleonHR
Paisley, ON
- Full-time
Lead incident investigations involving injuries, near misses, environmental events, and other safety concerns.
Added 28 mins ago
AS
System Analyst
Alliance Search Partners
Toronto, ON
- Full-time
Location: Downtown business core, hybrid 3 days in office
Added 29 mins ago
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Plant Trainer*** Formateur en Usine
Aliaxis
Edmonton, AB · CA - Edmonton - Plant (PVC)
- Full-time
Flexibility to occasionally work night shifts
Added 29 mins ago
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Senior Administrator, Database
Elk Valley Resources
Sparwood, BC · Calgary, AB
- $96,000 to $113,000 CAD / year
…committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 29 mins ago
Power Electronics Engineer
Dana Incorporated
Boucherville, QC
…thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger…
Added 29 mins ago
Team Lead, Quality
Dana Incorporated
Boucherville, QC
Coordinate the daily activities of the quality team and monitor performance indicators (KPIs).
Added 29 mins ago
M
Foreman
Mainroad
Wainwright, AB
- Full-time
…package including comprehensive health and dental benefits, performance-based bonus, paid vacation, auto allowance, RRSP plan, and share purchase…
Added 29 mins ago
Senior Tax Analyst, Indirect Tax
Lyft
Toronto, ON
…business decisions. You will build trusted relationships across Engineering, Business Operations, Regulatory Compliance, and Accounting/Finance, and serve as a resource and mentor to junior…
Added 29 mins ago
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HSE and Sustainability Lead
Hitachi
London, ON · (HE)Office_ON, Stoney Creek
- Full-time
…improvement. The position focuses on applying Human and Organizational Performance (HOP) concepts, advancing serious injury and fatality prevention efforts, supporting ISO management…
Added 29 mins ago
AS
Senior Manager RCI & CAPA - Clinical development/GCP experience
Alphanumeric Systems
Mississauga, ON
- $49 CAD / hour
- Contract
You will lead Root Cause Investigation (RCI) and Corrective and Preventive Action (CAPA) activities across research and development and related functions. You will work closely with…
Added 44 mins ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
Collaborate with Finance, Engineering, Supply Chain, and Sourcing on product cost targets, BOM evolution, installation, service and warranty costs, pricing strategies, margins, and…
Added 44 mins ago
ON
Maintenance Planner
Ontario Northland
Cochrane, ON
- Full-time
Lead the identification, development, and updates to asset performance measures and conduct any asset management benchmarking activities
Added 44 mins ago
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Project Human Resource Specialist
Kiewit
AB · Edmonton, AB
- Full-time
…also have a Modular Yard facility in Edmonton, Alberta. Our engineering branch is a leading-edge division that offers innovative engineering services for our current projects and new…
Added 44 mins ago
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Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
- Grow revenue, educate, and lead upsell conversations with clients post initial sale
Added 45 mins ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
Lead senior engineers and Technical Account Managers across regions: hiring, coaching, performance, capacity planning and handoffs between time zones.

Kaleidescape

Customer Technical Support Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Customer Support

Location: Waterloo, Ontario, Canada (On-site)

About Kaleidescape

Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie technology. Our fully integrated entertainment platform brings together proprietary movie players, servers, software, and a premium digital movie store to deliver reference-quality video, lossless audio, and an award-winning user experience. For 25 years, we have pioneered how people experience movies at home. Headquartered in Silicon Valley, with our principal engineering team in Waterloo, Ontario, Kaleidescape continues to push the boundaries of home entertainment while expanding its presence in the global premium entertainment market.

About the role

Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.

You will deliver exceptional support to customers and dealers while developing the team and improving the processes, tools, and knowledge resources that support consistent, scalable service.

This is a hands-on, cross-functional leadership role. You will guide complex escalations, help solve technical issues, develop your team, and work closely with Engineering, Product Management, and Sales to improve the customer experience.

Travel to the Company's main office in Mountain View, California may be required.

What you will do

Lead and develop the team. Mentor and coach support professionals, set clear expectations, and build a culture of accountability, collaboration, and continuous improvement.
Own customer and dealer resolution. Ensure responsive, professional, and empathetic support. Personally manage sensitive or complex escalations and drive issues through to resolution.
Build team capability. Establish onboarding and ongoing technical and customer-service training. Maintain documentation, knowledge bases, and dealer resources that help the team and customers succeed.
Improve support operations. Strengthen workflows, case management, service quality, and performance reporting. Introduce automation, AI-assisted tools, and self-service capabilities where they improve efficiency, consistency, and customer experience. Establish and monitor meaningful performance metrics.
Solve and prevent technical issues. Oversee troubleshooting of complex product, networking, and system-integration issues. Partner with Engineering and Product Management to resolve recurring problems and turn customer feedback into product improvements.
Support revenue opportunities. Identify relevant product, upgrade, and service opportunities, and partner with Sales to track and pursue them against agreed revenue goals.

What you bring

Experience leading, mentoring, coaching, or managing technical support professionals.
Exceptional communication skills, with strong empathy, diplomacy, and conflict-resolution abilities.
Strong technical aptitude, analytical thinking, and structured troubleshooting skills.
Proven initiative in improving processes, implementing tools, and increasing operational efficiency.
Experience with customer support platforms, case management systems, and performance reporting.
Strong organizational skills, sound judgment, and the ability to manage competing priorities.
A customer-first mindset with a passion for developing people and delivering excellent service.
Experience in technical support, IT, consumer electronics, or a related technical field.

Preferred, but not required:

Experience with high-end audio/video systems, home automation, networking, or consumer electronics.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the customer support team, manage complex customer and dealer escalations, and improve training, documentation, workflows, tools, and performance metrics. Partner with Engineering, Product Management, and Sales to resolve recurring technical issues, improve the customer experience, and pursue relevant revenue opportunities.

Requirements

The role calls for experience leading or coaching technical support professionals, strong communication and conflict-resolution skills, technical aptitude, and structured troubleshooting ability. Candidates should have experience with support platforms, case management, performance reporting, and process improvement; experience with high-end audio/video, home automation, networking, or consumer electronics is preferred.

Skills

Technical Support Leadership
Team Mentoring And Coaching
Customer Service
Dealer Support
Escalation Management
Technical Troubleshooting
Networking
System Integration
Process Improvement
Case Management
Performance Reporting
Knowledge Base Management
Cross-Functional Collaboration
Customer Communication
Conflict Resolution
Operational Efficiency

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Dealer Support
Home Theater
Consumer Electronics
High-End Audio/Video
Home Automation
Networking
System Integration
Technical Troubleshooting
Escalation Management
Case Management
Support Platforms
Performance Reporting
Knowledge Bases
Customer-Service Training
Process Improvement
Workflow Management
Automation
AI-Assisted Tools
Self-Service Capabilities
Customer Experience
Product Improvements
Revenue Goals
Digital Movie Technology

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Jobs in Canada