Jobs in Canada

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Added 6 mins ago
RL
Front of House Supervisor
Ralph Lauren
Rocky View No 44, AB · Rocky View County, AB
- Full-time
As a Selling Supervisor, you will contribute as a member of the Store Leadership team by executing strategic plans to ensure a profitable business. Success is achieved through championing…
Added 6 mins ago
RL
Seasonal Brand Ambassador
Ralph Lauren
Vaughan, ON
- Part-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 6 mins ago
SB
05515 Assistant Store Manager
Sally Beauty
Toronto, ON · Scarborough, ON
- Full-time
Are you a proven leader with a strong drive to succeed? Do you believe it is important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership,…
Added 6 mins ago
KT
Assistant Store Manager
Kal Tire
Moncton, NB
- Full-time
…operational excellence can truly shine? Join us as Assistant Store Manager at Moncton, NB and be at the heart of a dynamic team, driving daily operations, team development, and outstanding…
Added 6 mins ago
OR
Customer Experience and Innovation Manager
OSL Retail Services Inc
Mississauga, ON
- Other
…for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and experiential retail channel to the next level. The candidate we’re…
Added 21 mins ago
M
Floor Lead (Retail) (Part-time)
Mejuri
Vancouver, BC
- Part-time
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and…
Added 21 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Edmonton, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 35 mins ago
M
Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Added 35 mins ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie…
Added 1 hour ago
WC
(CAN) Gérant de rayon leader, aliments
Walmart Canada
Trois-Rivières, QC
- Full-time
…priorities communicated by the Food Assistant Manager and the Store Management Team. Delegates, supports, and follows up on the completion of Customer Availability Process…
Added 1 hour ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 1 hour ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic,…
Added 1 hour ago
'
Director, Channel Strategy & Execution - QSR, Chain & C-Store
''
Toronto, ON
- Full-time
The Director, Channel Strategy & Execution – QSR, Chain & C-Store is a key member of McCain’s North America Go-to-Market team. This role is responsible for developing and executing channel…
Added 1 hour ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Sept-Îles, QC
- Full-time
…the General Merchandise and Fashion Assistant Manager and the Store Management…
Added 1 hour ago
JR
Logistics Manager - Health & Wellness Retail
JRoss Retail Recruiters
Medicine Hat, AB
- Full-time
We are seeking a hands-on, solutions-oriented leader who enjoys rolling up their sleeves, developing capable teams, and finding better ways to get things done. Someone who can balance the…
Added 1 hour ago
JR
Store Manager - Premium Specialty Retail
JRoss Retail Recruiters
Regina, SK
- $58,000 to $68,000 CAD / year
- Full-time
They are looking for a store leader who sees retail as more than simply running a location. This person will set the tone for the store, build a high-performing team, develop strong…
Added 1 hour ago
Specialized Consultant
EssilorLuxottica Group
Edmonton, AB
With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced…
Added 1 hour ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Port Perry, ON
- Full-time
Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide,…
Added 1 hour ago
CT
Financial Analyst, Financial Planning and Analysis (CT Retail & Corporate Functions OPEX)
Canadian Tire Corporation
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
The Canadian Tire Finance team plays a key role in helping us stay competitive in the ever-changing retail environment by providing accurate, timely, and high-quality financial planning &…
Added 1 hour ago
CT
Assistant Manager, Kingsgate Mall
Canadian Tire Corporation
Vancouver, BC
- Full-time
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Added 1 hour ago
BB
Associé(e) des ventes au détail (Temps plein) / Retail Sales Associate (Full Time)
Best Buy Canada
Granby, QC
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 2 hours ago
T
Software Engineer II (Full Stack)
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 2 hours ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
ON · Hannon, ON
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 2 hours ago
C
Deli Clerk
Co-op
La Ronge, SK
- Full-time
Reporting to the Deli Team Leader, responsibilities for the position include the following:
Added 2 hours ago
FH
Assistant Store Manager Canada
Follett Higher Education
Toronto, ON
- Full-time
As an Assistant Store Manager - Canada, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales…

Kaleidescape

Customer Technical Support Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Customer Support

Location: Waterloo, Ontario, Canada (On-site)

About Kaleidescape

Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie technology. Our fully integrated entertainment platform brings together proprietary movie players, servers, software, and a premium digital movie store to deliver reference-quality video, lossless audio, and an award-winning user experience. For 25 years, we have pioneered how people experience movies at home. Headquartered in Silicon Valley, with our principal engineering team in Waterloo, Ontario, Kaleidescape continues to push the boundaries of home entertainment while expanding its presence in the global premium entertainment market.

About the role

Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.

You will deliver exceptional support to customers and dealers while developing the team and improving the processes, tools, and knowledge resources that support consistent, scalable service.

This is a hands-on, cross-functional leadership role. You will guide complex escalations, help solve technical issues, develop your team, and work closely with Engineering, Product Management, and Sales to improve the customer experience.

Travel to the Company's main office in Mountain View, California may be required.

What you will do

Lead and develop the team. Mentor and coach support professionals, set clear expectations, and build a culture of accountability, collaboration, and continuous improvement.
Own customer and dealer resolution. Ensure responsive, professional, and empathetic support. Personally manage sensitive or complex escalations and drive issues through to resolution.
Build team capability. Establish onboarding and ongoing technical and customer-service training. Maintain documentation, knowledge bases, and dealer resources that help the team and customers succeed.
Improve support operations. Strengthen workflows, case management, service quality, and performance reporting. Introduce automation, AI-assisted tools, and self-service capabilities where they improve efficiency, consistency, and customer experience. Establish and monitor meaningful performance metrics.
Solve and prevent technical issues. Oversee troubleshooting of complex product, networking, and system-integration issues. Partner with Engineering and Product Management to resolve recurring problems and turn customer feedback into product improvements.
Support revenue opportunities. Identify relevant product, upgrade, and service opportunities, and partner with Sales to track and pursue them against agreed revenue goals.

What you bring

Experience leading, mentoring, coaching, or managing technical support professionals.
Exceptional communication skills, with strong empathy, diplomacy, and conflict-resolution abilities.
Strong technical aptitude, analytical thinking, and structured troubleshooting skills.
Proven initiative in improving processes, implementing tools, and increasing operational efficiency.
Experience with customer support platforms, case management systems, and performance reporting.
Strong organizational skills, sound judgment, and the ability to manage competing priorities.
A customer-first mindset with a passion for developing people and delivering excellent service.
Experience in technical support, IT, consumer electronics, or a related technical field.

Preferred, but not required:

Experience with high-end audio/video systems, home automation, networking, or consumer electronics.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the customer support team, manage complex customer and dealer escalations, and improve training, documentation, workflows, tools, and performance metrics. Partner with Engineering, Product Management, and Sales to resolve recurring technical issues, improve the customer experience, and pursue relevant revenue opportunities.

Requirements

The role calls for experience leading or coaching technical support professionals, strong communication and conflict-resolution skills, technical aptitude, and structured troubleshooting ability. Candidates should have experience with support platforms, case management, performance reporting, and process improvement; experience with high-end audio/video, home automation, networking, or consumer electronics is preferred.

Skills

Technical Support Leadership
Team Mentoring And Coaching
Customer Service
Dealer Support
Escalation Management
Technical Troubleshooting
Networking
System Integration
Process Improvement
Case Management
Performance Reporting
Knowledge Base Management
Cross-Functional Collaboration
Customer Communication
Conflict Resolution
Operational Efficiency

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Dealer Support
Home Theater
Consumer Electronics
High-End Audio/Video
Home Automation
Networking
System Integration
Technical Troubleshooting
Escalation Management
Case Management
Support Platforms
Performance Reporting
Knowledge Bases
Customer-Service Training
Process Improvement
Workflow Management
Automation
AI-Assisted Tools
Self-Service Capabilities
Customer Experience
Product Improvements
Revenue Goals
Digital Movie Technology

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Work requirements

Jobs in Canada