Jobs in Canada

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Added 13 mins ago
RT
Director, Pricing and Procurement
Right Time Group of Companies
ON · Ontario, Canada
- Full-time
Reporting to the VP, Sales & Commercial Effectiveness, the Director, Pricing and Procurement will lead the development and execution of enterprise-wide pricing and procurement strategies…
Added 13 mins ago
R
Global Supply Chain Manager
Reusables
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Our hardware is designed, built, tested and shipped by a small team in Vancouver, and you'll report to our Hardware Lead. Most units ship in a summer peak, ahead of each autumn semester.
Added 13 mins ago
SE
Marketing Specialist, Go-to-Market Campaigns
Sports Experts
Laval, QC
- Full-time
Collaborate with the Go-to-Market Team Lead to define content strategy by media tactic and identify opportunities to optimize promotional communication in order to drive online and in-store…
Added 13 mins ago
7
Store Crew
7-Eleven
Woodstock, ON
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 13 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
At Olympic International Sales, you’ll join a company known for its partnership, integrity, and excellence. We value initiative, collaboration, and continuous improvement - and we recognize…
Added 13 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
Working closely with Sales, Product Management, Engineering, Technical Support, and Partner Ecosystem teams, you will develop customer-centric messaging, execute Account-Based Marketing…
Added 13 mins ago
OI
Account Director
Octopus Ink TO
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced and dynamic Account Director to lead our client accounts and work alongside our creative and strategy teams to deliver innovative solutions. As the primary…
Added 13 mins ago
S2
Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- $65,000 to $70,000 CAD / year
- Full-time
…operational contact for key US accounts, connecting customers with Sales, Product, Planning and Logistics to ensure accurate and timely order fulfillment. This role manages the full order…
Added 13 mins ago
S
Senior Branded Content Strategist
SJC
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…digital, social, video and other formats. Working closely with sales, branded content, project management and editorial, this person responds energetically to in-bound RFPs but also…
Added 13 mins ago
M
Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Added 13 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 13 mins ago
7
Store Crew
7-Eleven
Ardrossan, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 13 mins ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.
Added 13 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 13 mins ago
7
Store Crew
7-Eleven
Maple Ridge, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 13 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 13 mins ago
P
Client Renewals Representative
PheedLoop
Toronto, ON · North York, ON
- Full-time
This is an entry-level position on our Sales team - perfect for someone with strong attention to detail, excellent communication skills, and a passion for customer success and sales growth.
Added 13 mins ago
PC
Pre-Sales Engineer
Paramount Commerce
Canada
- Full-time
Initially, you will design the playbook - establishing discovery frameworks and standardizing how Sales qualifies merchant technical needs. Once established, you will lead pre- and…
Added 13 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 13 mins ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
Added 13 mins ago
SALES ENABLEMENT & OFFICE SUPPORT
Harvard Media Inc.
Fort McMurray, AB
We're looking for a highly organized, creative, and proactive individual to join our Fort McMurray team in Sales Enablement & Office Support.
Added 13 mins ago
Director, Pricing and Procurement
Right Time Group of Companies
ON
Reporting to the VP, Sales & Commercial Effectiveness, the Director, Pricing and Procurement will lead the development and execution of enterprise-wide pricing and procurement strategies…
Added 13 mins ago
Inside Service Sales Specialist
Levitt-Safety
Oakville, ON · Montreal, QC · Edmonton, AB
At Levitt-Safety, our customers rely on us to keep their people, workplaces and equipment safe. As an Inside Service Sales Specialist, you'll play an important role in making that happen.
Added 13 mins ago
T
Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
…for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business…
Added 13 mins ago
MS
Accounting Manager
Motorola Solutions
Vancouver, BC
- Full-time
In this role, you will partner cross-functionally across Sales Operations, Billing, FP&A, and IT to manage revenue recognition for multi-element enterprise arrangements, including hardware,…

Kaleidescape

Customer Technical Support Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Customer Support

Location: Waterloo, Ontario, Canada (On-site)

About Kaleidescape

Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie technology. Our fully integrated entertainment platform brings together proprietary movie players, servers, software, and a premium digital movie store to deliver reference-quality video, lossless audio, and an award-winning user experience. For 25 years, we have pioneered how people experience movies at home. Headquartered in Silicon Valley, with our principal engineering team in Waterloo, Ontario, Kaleidescape continues to push the boundaries of home entertainment while expanding its presence in the global premium entertainment market.

About the role

Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.

You will deliver exceptional support to customers and dealers while developing the team and improving the processes, tools, and knowledge resources that support consistent, scalable service.

This is a hands-on, cross-functional leadership role. You will guide complex escalations, help solve technical issues, develop your team, and work closely with Engineering, Product Management, and Sales to improve the customer experience.

Travel to the Company's main office in Mountain View, California may be required.

What you will do

Lead and develop the team. Mentor and coach support professionals, set clear expectations, and build a culture of accountability, collaboration, and continuous improvement.
Own customer and dealer resolution. Ensure responsive, professional, and empathetic support. Personally manage sensitive or complex escalations and drive issues through to resolution.
Build team capability. Establish onboarding and ongoing technical and customer-service training. Maintain documentation, knowledge bases, and dealer resources that help the team and customers succeed.
Improve support operations. Strengthen workflows, case management, service quality, and performance reporting. Introduce automation, AI-assisted tools, and self-service capabilities where they improve efficiency, consistency, and customer experience. Establish and monitor meaningful performance metrics.
Solve and prevent technical issues. Oversee troubleshooting of complex product, networking, and system-integration issues. Partner with Engineering and Product Management to resolve recurring problems and turn customer feedback into product improvements.
Support revenue opportunities. Identify relevant product, upgrade, and service opportunities, and partner with Sales to track and pursue them against agreed revenue goals.

What you bring

Experience leading, mentoring, coaching, or managing technical support professionals.
Exceptional communication skills, with strong empathy, diplomacy, and conflict-resolution abilities.
Strong technical aptitude, analytical thinking, and structured troubleshooting skills.
Proven initiative in improving processes, implementing tools, and increasing operational efficiency.
Experience with customer support platforms, case management systems, and performance reporting.
Strong organizational skills, sound judgment, and the ability to manage competing priorities.
A customer-first mindset with a passion for developing people and delivering excellent service.
Experience in technical support, IT, consumer electronics, or a related technical field.

Preferred, but not required:

Experience with high-end audio/video systems, home automation, networking, or consumer electronics.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the customer support team, manage complex customer and dealer escalations, and improve training, documentation, workflows, tools, and performance metrics. Partner with Engineering, Product Management, and Sales to resolve recurring technical issues, improve the customer experience, and pursue relevant revenue opportunities.

Requirements

The role calls for experience leading or coaching technical support professionals, strong communication and conflict-resolution skills, technical aptitude, and structured troubleshooting ability. Candidates should have experience with support platforms, case management, performance reporting, and process improvement; experience with high-end audio/video, home automation, networking, or consumer electronics is preferred.

Skills

Technical Support Leadership
Team Mentoring And Coaching
Customer Service
Dealer Support
Escalation Management
Technical Troubleshooting
Networking
System Integration
Process Improvement
Case Management
Performance Reporting
Knowledge Base Management
Cross-Functional Collaboration
Customer Communication
Conflict Resolution
Operational Efficiency

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Dealer Support
Home Theater
Consumer Electronics
High-End Audio/Video
Home Automation
Networking
System Integration
Technical Troubleshooting
Escalation Management
Case Management
Support Platforms
Performance Reporting
Knowledge Bases
Customer-Service Training
Process Improvement
Workflow Management
Automation
AI-Assisted Tools
Self-Service Capabilities
Customer Experience
Product Improvements
Revenue Goals
Digital Movie Technology

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Work requirements

Jobs in Canada