Jobs in Canada

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Added 3 mins ago
SL
Director, Canadian Tax
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 3 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
St. Thomas, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 3 mins ago
(2027 Bachelor's/Master's graduates) Economics Consulting Analyst/Associate
Charles River Associates - Private
Toronto, ON
Perform/develop financial and economic analyses or valuation models to support case theories and present those results to colleagues and clients;
Added 3 mins ago
C
Technical Support Specialist - Bilingual
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 3 mins ago
B
Wealth Planning Advisor
BMO
Burnaby, BC · STSQ
- Full-time
Work Arrangement: Hybrid role (4 days in office, 1 day remote)
Added 3 mins ago
B
Senior Trust Officer, Private Wealth
BMO
Montreal, QC · IBMM
- Full-time
Perform sales and service support tasks as needed to meet customer needs and maintain overall service levels.
Added 17 mins ago
IC
CRM & Sales Enablement, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…prioritization of CRM enhancements, embedding customer insights into sales processes, and championing user adoption through targeted enablement strategies. In addition to leading the CRM…
Added 17 mins ago
AI
Department Manager Contract Sales
Allmar Inc.
Ottawa, ON · Kanata, ON
- $90,000 to $120,000 CAD / year
- Contract
The Department Manager is responsible for the overall performance of the Contract Sales Department, providing leadership, direction, and support to Project Managers and Project…
Added 17 mins ago
AF
Regional Sales Enablement Centre Manager
Armstrong Fluid Technology
Toronto, ON
- Full-time
We are looking for an experienced Regional Sales Enablement Centre Manager to lead and develop our regional sales enablement, application engineering, inside sales, and technical support…
Added 32 mins ago
R
Customer Success Manager
Resolver
Toronto, ON
- Full-time
…procurement, negotiation, signature and the commercial forecast. Support and Services retain ownership of technical resolution and…
Added 33 mins ago
BC
Principal Engineer – Underground Mining
BBA Consultants
Toronto, ON
- Full-time
At BBA, our reputation is built on technical expertise, a strong culture of commitment and long-term, trust-based relationships with our clients and partners. We offer flexibility,…
Added 33 mins ago
R
Leasing Operation Manager
RentBolt
Montreal, QC
- Full-time
…setup and removal, troubleshoot workflow issues, and work with technical support when a fix is…
Added 33 mins ago
HO
Licensed Optician (Floater) Mississauga, Brampton & Oakville
Hakim Optical
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…customers with their vision care needs. This role requires strong technical knowledge, excellent communication skills, attention to detail, and a commitment to delivering exceptional…
Added 33 mins ago
KM
Investor Relations & Business Development Analyst
K92 Mining Inc.
Vancouver, BC
- Full-time
Support the planning and execution of conferences, roadshows, investor meetings and site visits, including logistics, materials, coordination and follow-up
Added 33 mins ago
C
Building Solutions Specialist - Canada
CertainTeed
Mississauga, ON
- Full-time
Valid driver’s licence required for rental-car travel
Added 33 mins ago
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PRODUCT MANAGER
Kablamo
Toronto, ON
- Full-time
Plan, estimate, and manage software delivery work from conception through deployment and support.
Added 33 mins ago
GR
Junior Accountant
Global Relay
Vancouver, BC
- Full-time
The Junior Accountant is responsible for a broad scope of tasks to support the full cycle accounting of Global Relay. Working closely with other members of the finance team, the Junior…
Added 33 mins ago
X
Territory Manager
XRSounder
Calgary, AB
- Full-time
Xradar Alberta is hiring for the position of Territory Manager to join our Calgary team! The Territory Manager will support the growth of our service operations in Alberta, with operations…
Added 33 mins ago
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Ag Territory Manager - Taber/Lethbridge AB (Field) - 12 month contract
BASF
Calgary, AB
- Full-time
Professional experience in sales, or a technical background within an agricultural-related field.
Added 33 mins ago
IP
Field Service Technician
Integrated Power Services
AB · Edmonton, AB
- Full-time
Must have a valid Driver’s License and acceptable driving record
Added 33 mins ago
IP
Field Service Technician
Integrated Power Services
Winnipeg, MB
- Full-time
Must have a valid Driver’s License and acceptable driving record
Added 33 mins ago
IP
Field Service Technician
Integrated Power Services
Calgary, AB
- Full-time
Must have a valid Driver’s License and acceptable driving record
Added 47 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Eastern Ontario
PRIDE Seeds
Pain Court, ON
- Full-time
The PRIDE Seeds Summer 2027 Sales Agronomy Internship is a 16-week field work placement. You will be heavily involved in increasing brand awareness and supporting an agronomically focused…
Added 47 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Western Ontario
PRIDE Seeds
Pain Court, ON
- Full-time
The PRIDE Seeds Summer 2027 Sales Agronomy Internship is a 16-week field work placement. You will be heavily involved in increasing brand awareness and supporting an agronomically focused…
Added 47 mins ago
FR
National Warranty Writer
Fraserway RV
Prince George, BC
- Full-time
Support technicians by coordinating repair procedures and technical guidance with manufacturers when required.

Kaleidescape

Customer Technical Support Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Customer Support

Location: Waterloo, Ontario, Canada (On-site)

About Kaleidescape

Kaleidescape is the industry leader in high-fidelity home theatre entertainment, delivering an unparalleled cinematic experience through cutting-edge hardware, software, and digital movie technology. Our fully integrated entertainment platform brings together proprietary movie players, servers, software, and a premium digital movie store to deliver reference-quality video, lossless audio, and an award-winning user experience. For 25 years, we have pioneered how people experience movies at home. Headquartered in Silicon Valley, with our principal engineering team in Waterloo, Ontario, Kaleidescape continues to push the boundaries of home entertainment while expanding its presence in the global premium entertainment market.

About the role

Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.

You will deliver exceptional support to customers and dealers while developing the team and improving the processes, tools, and knowledge resources that support consistent, scalable service.

This is a hands-on, cross-functional leadership role. You will guide complex escalations, help solve technical issues, develop your team, and work closely with Engineering, Product Management, and Sales to improve the customer experience.

Travel to the Company's main office in Mountain View, California may be required.

What you will do

Lead and develop the team. Mentor and coach support professionals, set clear expectations, and build a culture of accountability, collaboration, and continuous improvement.
Own customer and dealer resolution. Ensure responsive, professional, and empathetic support. Personally manage sensitive or complex escalations and drive issues through to resolution.
Build team capability. Establish onboarding and ongoing technical and customer-service training. Maintain documentation, knowledge bases, and dealer resources that help the team and customers succeed.
Improve support operations. Strengthen workflows, case management, service quality, and performance reporting. Introduce automation, AI-assisted tools, and self-service capabilities where they improve efficiency, consistency, and customer experience. Establish and monitor meaningful performance metrics.
Solve and prevent technical issues. Oversee troubleshooting of complex product, networking, and system-integration issues. Partner with Engineering and Product Management to resolve recurring problems and turn customer feedback into product improvements.
Support revenue opportunities. Identify relevant product, upgrade, and service opportunities, and partner with Sales to track and pursue them against agreed revenue goals.

What you bring

Experience leading, mentoring, coaching, or managing technical support professionals.
Exceptional communication skills, with strong empathy, diplomacy, and conflict-resolution abilities.
Strong technical aptitude, analytical thinking, and structured troubleshooting skills.
Proven initiative in improving processes, implementing tools, and increasing operational efficiency.
Experience with customer support platforms, case management systems, and performance reporting.
Strong organizational skills, sound judgment, and the ability to manage competing priorities.
A customer-first mindset with a passion for developing people and delivering excellent service.
Experience in technical support, IT, consumer electronics, or a related technical field.

Preferred, but not required:

Experience with high-end audio/video systems, home automation, networking, or consumer electronics.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop the customer support team, manage complex customer and dealer escalations, and improve training, documentation, workflows, tools, and performance metrics. Partner with Engineering, Product Management, and Sales to resolve recurring technical issues, improve the customer experience, and pursue relevant revenue opportunities.

Requirements

The role calls for experience leading or coaching technical support professionals, strong communication and conflict-resolution skills, technical aptitude, and structured troubleshooting ability. Candidates should have experience with support platforms, case management, performance reporting, and process improvement; experience with high-end audio/video, home automation, networking, or consumer electronics is preferred.

Skills

Technical Support Leadership
Team Mentoring And Coaching
Customer Service
Dealer Support
Escalation Management
Technical Troubleshooting
Networking
System Integration
Process Improvement
Case Management
Performance Reporting
Knowledge Base Management
Cross-Functional Collaboration
Customer Communication
Conflict Resolution
Operational Efficiency

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Dealer Support
Home Theater
Consumer Electronics
High-End Audio/Video
Home Automation
Networking
System Integration
Technical Troubleshooting
Escalation Management
Case Management
Support Platforms
Performance Reporting
Knowledge Bases
Customer-Service Training
Process Improvement
Workflow Management
Automation
AI-Assisted Tools
Self-Service Capabilities
Customer Experience
Product Improvements
Revenue Goals
Digital Movie Technology

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Work requirements

Jobs in Canada