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Added 8 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Work collaboratively with Labour Relations/HR Consultants to interpret and apply collective agreement provisions related to scheduling, hours of work, overtime, premiums, shift changes, and…
Added 8 mins ago
SH
Volunteer Coordinator
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
Applicants already employed with Prairie Mountain Health may be considered for this position before other applicants. Please continue to apply for positions that are of interest to you.
Added 8 mins ago
SH
Manager Health Services
Shared Health-Soins Communs
Neepawa, MB
- Full-time
Applicants already employed with Prairie Mountain Health may be considered for this position before other applicants. Please continue to apply for positions that are of interest to you.
Added 8 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
…delegated authority, the Administrative Assistant is responsible for decision-making, supervision and management of a work unit, performing diverse and routine to complex administrative…
Added 8 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
…delegated authority, the Administrative Assistant is responsible for decision-making, supervision and management of a work unit, performing diverse and routine to complex administrative…
Added 8 mins ago
SH
Clerk IV - Capital Planning
Shared Health-Soins Communs
Brandon, MB
- Full-time
Applicants already employed with Prairie Mountain Health may be considered for this position before other applicants. Please continue to apply for positions that are of interest to you.
Added 3 hours ago
Recruiter Lead- Lower Mainland (Guardteck)
Kandor
Burnaby, BC
…thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we…
Added 3 hours ago
Account Manager - Calgary (Guardteck)
Kandor
Calgary, AB
…thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we…
Added 3 hours ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
…thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we…
Added 4 hours ago
CO
Planning & Research Analyst (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
Support Facility Operations. Apply Analytical Expertise.
Added 4 hours ago
SH
Back of House - Prep Cook
Sandman Hotel Group
Sherwood Park, AB
- Full-time
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 5 hours ago
NS
Utilityworker I
Nova Scotia Power
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
You will be responsible for the safe and efficient performance of general utility duties including but not limited to heavy labour, routine maintenance work, cleaning of substation and…
Added 5 hours ago
SH
Back of House - Supervisor, Culinary
Sandman Hotel Group
Sherwood Park, AB
- Full-time
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 5 hours ago
Volunteer Coordinator
Winnipeg Regional Health Authority
MB · To Be Determined, MB
Applicants already employed with Prairie Mountain Health may be considered for this position before other applicants. Please continue to apply for positions that are of interest to you.
Added 5 hours ago
Administrative Assistant
Winnipeg Regional Health Authority
Brandon, MB
…delegated authority, the Administrative Assistant is responsible for decision-making, supervision and management of a work unit, performing diverse and routine to complex administrative…
Added 5 hours ago
Manager Health Services
Winnipeg Regional Health Authority
Neepawa, MB
Applicants already employed with Prairie Mountain Health may be considered for this position before other applicants. Please continue to apply for positions that are of interest to you.
Added 5 hours ago
Clerk IV - Capital Planning
Winnipeg Regional Health Authority
Brandon, MB
Applicants already employed with Prairie Mountain Health may be considered for this position before other applicants. Please continue to apply for positions that are of interest to you.
Added 5 hours ago
Administrative Assistant
Winnipeg Regional Health Authority
Brandon, MB
…delegated authority, the Administrative Assistant is responsible for decision-making, supervision and management of a work unit, performing diverse and routine to complex administrative…
Added 6 hours ago
FO
Chargé de projets / Project Manager
First Onsite Property Restoration
Dorval, QC
- Full-time
…project scopes, and prepare accurate estimates that set the stage for success. You'll coordinate teams, subcontractors, and resources to keep work moving efficiently while maintaining…
Added 6 hours ago
YO
Front Desk Staff - Community Y
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Internship
…supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating…
Added 6 hours ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
6. Complete assessments for treatment planning purposes with clients and caregivers.
Added 6 hours ago
Administration Clerk
Health Sciences North
ON · Sudbury, ON
Take payments (e.g. cash, debit and credit cards, or other approved payment methods) from customers and apply payments in Meditech or record elsewhere as required.
Added 6 hours ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
6. Complete assessments for treatment planning purposes with clients and caregivers.
Added 6 hours ago
Occupational Therapist
Health Sciences North
ON · Sudbury, ON
…Pilot (FCIP) offer a unique pathway to permanent residence for international workers looking to build a future in Greater Sudbury and surrounding communities. These programs are designed to…
Added 6 hours ago
Pharmacist
Health Sciences North
Sudbury, ON
1. Perform assessments of all medication therapies prescribed for HSN patients.

Kandor

Account Manager - Calgary (Guardteck)

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

About the Role

Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

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More about this job

Responsibilities

The Account Manager will oversee client relationships and service delivery across a portfolio of security sites in Calgary. Responsibilities include managing budgets, KPIs, and contract performance while leading site supervisors and frontline teams to ensure operational excellence.

Requirements

Candidates must have 2–5 years of experience in account management or operations within a multi-site service environment. A valid driver's license and strong leadership, communication, and technical skills are required for this role.

Skills

Account management
Client relations
Operations management
Security services
Contract compliance
Budget management
KPI tracking
Team leadership
Staff supervision
Problem solving
Communication
Auditing
Workforce management
Reporting
Microsoft Office

Benefits

Professional development
Growth opportunities
Training

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Services
Operations
Client Success
Contract Compliance
Budgeting
KPIs
Site Leadership
Audits
Workforce Management
WinTeam
Zendesk
Microsoft Office
ASIS APP
Facility Services
Property Management
Incident Response
Staffing
Reporting
Stakeholder Management

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