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Added 6 mins ago
FR
Customer Success Manager
Fiat Republic
ON · Toronto, Ontario
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 51 mins ago
FR
Customer Success Manager
Fiat Republic
ON · Ontario, Canada
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 1 hour ago
Security Site Manager - Victoria Shopping Centre (Guardteck)
Kandor
Victoria, BC
…opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we…
Added 1 hour ago
Account Manager - Calgary (Guardteck)
Kandor
Calgary, AB
Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role…
Added 1 hour ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
Guardteck is seeking a Senior Account Manager to lead and develop our account management team in Burnaby, BC. This is a senior, client-facing operations role responsible for leading account…
Added 3 hours ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
When Reception coverage is needed: the Practice Manager will assist with clerical and reception duties, client and in-patient intake and discharge duties, schedules, appointments, answers…
Added 3 hours ago
WR
Business Development Representative - Vancouver
War Room
Vancouver, BC
- Full-time
We know that happy employees = exceptional work and client satisfaction. That’s why we’ve created an environment that is welcoming and inspiring for all team members. We value your…
Added 4 hours ago
C
Alliance / Partner Marketing Manager (Hyperscalers)
CGI
Toronto, ON
- Full-time
The Alliance / Partner Marketing Manager (Hyperscalers) plans and delivers joint marketing programs with CGI's strategic hyperscaler alliances: Microsoft, Amazon Web Services (AWS) and…
Added 4 hours ago
FO
Chargé de projets / Project Manager
First Onsite Property Restoration
Dorval, QC
- Full-time
As a Project Manager, you are at the center of every restoration project, turning plans into action and challenges into progress. You'll assess losses, define project scopes, and prepare…
Added 5 hours ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 5 hours ago
Coordinator, North East Specialized Geriatric Centre
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, North East Specialized Geriatric Centre (NESGC).
Added 5 hours ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 5 hours ago
Occupational Therapist
Health Sciences North
ON · Sudbury, ON
…for the position of Occupational Therapist to use a holistic, client, and family-centred approach to optimize safety, functional ability, and well-being to enable participation in…
Added 5 hours ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 5 hours ago
Indigenous Patient Navigator
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Northern Outreach Team.
Added 5 hours ago
Coordinator, North East Specialized Geriatric Centre
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, North East Specialized Geriatric Centre (NESGC).
Added 5 hours ago
Occupational Therapist
Health Sciences North
ON · Sudbury, ON
…for the position of Occupational Therapist to use a holistic, client, and family-centred approach to optimize safety, functional ability, and well-being to enable participation in…
Added 5 hours ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 5 hours ago
Indigenous Patient Navigator
Health Sciences North
Sudbury, ON
REPORTING:Under the general direction of the Clinical Manager, Northern Outreach Team.
Added 5 hours ago
BG
Responsable territoire - Matériel lourd - Bâtiment et sylviculture | Territory Manager - Heavy Equipment - Construction & Forestry (Val d'Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
Brandt est une entreprise privée et familiale, guidée par le client. Notre solidité repose sur la diversification de nos activités et notre succès sur la spécialisation de nos expertises.…
Added 5 hours ago
BG
Représentante ou représentant des ventes d’équipement lourd | Heavy Duty Equipment Sales Representative
Brandt Group of Companies
Mont-Joli, QC
- Full-time
Brandt est une entreprise privée et familiale, guidée par le client. Notre solidité repose sur la diversification de nos activités et notre succès sur la spécialisation de nos expertises.…
Added 5 hours ago
BG
Représentant ·e des ventes - Manutention | Territory Manager - Material Handling
Brandt Group of Companies
Brossard, QC
- Full-time
Brandt est une entreprise axée sur le client, privée et familiale, renforcée par la diversification et réussissant par la spécialisation. Nous exploitons plus de 170 sites à travers le…
Added 5 hours ago
BG
Administrateur · trice du service| Service Writer
Brandt Group of Companies
Laval, QC
- Full-time
Brandt est une entreprise privée et familiale, guidée par le client. Notre solidité repose sur la diversification de nos activités et notre succès sur la spécialisation de nos expertises.…
Added 5 hours ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
…compliance, and coordination with other departments to ensure project success. The candidate may be required to operate cranes when not required for field supervision. This position reports…
Added 6 hours ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…

Kandor

Account Manager - Calgary (Guardteck)

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

About the Role

Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

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More about this job

Responsibilities

The Account Manager will oversee client relationships and service delivery across a portfolio of security sites in Calgary. Responsibilities include managing budgets, KPIs, and contract performance while leading site supervisors and frontline teams to ensure operational excellence.

Requirements

Candidates must have 2–5 years of experience in account management or operations within a multi-site service environment. A valid driver's license and strong leadership, communication, and technical skills are required for this role.

Skills

Account management
Client relations
Operations management
Security services
Contract compliance
Budget management
KPI tracking
Team leadership
Staff supervision
Problem solving
Communication
Auditing
Workforce management
Reporting
Microsoft Office

Benefits

Professional development
Growth opportunities
Training

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Services
Operations
Client Success
Contract Compliance
Budgeting
KPIs
Site Leadership
Audits
Workforce Management
WinTeam
Zendesk
Microsoft Office
ASIS APP
Facility Services
Property Management
Incident Response
Staffing
Reporting
Stakeholder Management

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