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Added 10 mins ago
CB
Acting Store Manager
CosmoProf Beauty
Courtenay, BC
- Full-time
…customers feel inspired to be their best! We don’t just service the customer – we connect to provide an EPIC experience based on our four pillars of Education, Product, Inspiration and…
Added 10 mins ago
VC
Civil Superintendent – Infrastructure & Road Construction
VINCI Construction
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
…contract requirements, and budget constraints, meeting both customer schedules and the established plans and…
Added 10 mins ago
MU
Gestionnaire de clinique/Clinic Manager
McGill University
Montreal, QC
- $66,190 to $99,210 CAD / year
- Full-time
We are seeking a dynamic and dedicated Clinical Operations Manager to oversee and optimize the operations of our undergraduate teaching clinic.
Added 10 mins ago
IR
Personal Lines Account Manager
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Toronto, ON · Etobicoke, ON
- Full-time
An established insurance brokerage in Etobicoke is seeking a RIBO-licensed Personal Lines Account Manager to join a collaborative team of six to seven account managers.
Added 10 mins ago
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Own your work through its full lifecycle: design, implementation, testing, deployment through Azure Pipelines, and production support.
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Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.
Added 10 mins ago
Corporate Store Key Holder
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A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.
Added 10 mins ago
Team Lead-Retail
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…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 10 mins ago
CH
Foreman IS
Clean Harbors
Sainte-Catherine, QC
- Full-time
…progress and providing regular summary reports to the Site…
Added 10 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Mississauga, ON
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 10 mins ago
SH
Materials Management Coordinator, Supply Chain
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Ensure supplies are consistently available to all departments to support patient care delivery.
Added 10 mins ago
E
ABM Marketing Manager - 12m FTC
EcoOnline
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer,…
Added 10 mins ago
CO
Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the CISO and Director, IT Infrastructure, the Manager, IT Infrastructure provides strategic and operational leadership for the City’s enterprise infrastructure and…
Added 10 mins ago
CO
Job ID #32317: Senior Project Manager, Specialized Transit
City of Hamilton
ON · Hamilton, Ontario
- Full-time
Reporting to the Manager of Accessible Transportation Services, the Senior Project Manager, Specialized Transit, will be responsible for directing and managing all aspects of the…
Added 10 mins ago
CO
Job ID #32305: Program Secretary
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
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Added 10 mins ago
CO
Job ID #32275: End User Device Technician
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Hamilton, ON
- Full-time
Reporting to the Supervisor, Service Desk, the End User Device Technician provides first and second-level support for the City’s standard desktop and laptop computers, tablets, mobile…
Added 24 mins ago
JI
Yard Department Manager
J.D. Irving, Limited
Mount Pearl, NL
- Full-time
Leads department by demonstrating the highest standards of safety, customer service and merchandising
Added 24 mins ago
PC
Financial Advice Manager
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Financial Advice Manager strengthens the delivery of consistent, high-quality financial advice across Provincial Credit Union. This role leads the onboarding, training and ongoing…
Added 24 mins ago
DT
Assistant Manager I
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- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 24 mins ago
PS
Ottawa Event Supervisor
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- Part-time
Act as a point of contact for all support situations with guests, liaising with management or customer service as necessary.
Added 24 mins ago
T
Customer Experience Associate - Greater Toronto Area
TD
Ajax, ON · Markham, ON · Pickering, ON · Richmond Hill, ON · Stouffville, ON · Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 24 mins ago
T
Senior Financial Crime Risk Investigator - Ministerial Directives and Sanctions
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- Full-time
…actions to mitigate and disrupt financial crime, including customer demarketing and/or account restrictions or freezes by the appropriate investigative unit. The role may also include…
Added 40 mins ago
CM
Manager - Procurement & Stores
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Goderich, ON
- Full-time
We are currently hiring a Manager – Procurement & Stores to join the team at our Goderich Mine facility in Goderich, Ontario.
Added 40 mins ago
G-
Operations Manager
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Surrey, BC
- Full-time
Our Liquids West group is actively seeking a dynamic Operations Manager. In this pivotal role, you will play a crucial part in our organization's success, reporting directly to the District…
Added 40 mins ago
WC
(CAN) Pharmacy Assistant
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…team player. They are a key member in the delivery of superior customer…

Kandor

Account Manager - Calgary (Guardteck)

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Oct 1, 2026

Original job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

About the Role

Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role responsible for strengthening client relationships, overseeing contract performance, managing budgets and KPIs, and ensuring high-quality service delivery across multiple sites.

You'll manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering service in a contract-driven, client-facing environment.

Key Responsibilities

Client Engagement and Service Excellence

Maintain strong client and stakeholder relationships through audits, site visits, meetings, and regular communication.
Serve as the primary point of contact for your assigned clients, ensuring their needs are understood and service expectations are met.
Ensure contract deliverables across your portfolio are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards).
Manage client escalations, service concerns, and performance issues, exercising sound judgment and escalating where required.
Lead quarterly and annual business reviews with clients.
Gather and analyze client feedback and use insights to improve service delivery.
Support the use of technology, automation, and reporting tools to improve service quality and client experience.

Site Leadership and Operational Excellence

Manage a diverse portfolio of sites directly, leading site supervisors and frontline teams to ensure consistent service and operational excellence.
Review site performance against service standards, contract deliverables, and KPIs (e.g., incident response times, staffing compliance, audit scores).
Conduct regular site visits to evaluate performance, morale, and compliance, ensuring strong leadership at the site level.
Coach, mentor, and develop site supervisors and frontline personnel to build strong leadership at the site level.
Support recruitment, onboarding, and retention of site supervisors and frontline personnel across your portfolio.
Ensure post orders are understood and followed by all site personnel across the portfolio.
Drive continuous improvement initiatives to streamline workflows and improve operational outcomes.
Review labour efficiency, staffing performance, customer service standards, and resource allocation across your sites.
Conduct client site assessments and provide meaningful, cost-effective recommendations.

Financial Management

Own the financial performance of your portfolio and ensure alignment with financial targets across all sites.
Monitor site budgets and financial KPIs, taking corrective action when performance is not meeting expectations.
Prepare and submit CRFs (Client Request Forms) and contract one-pagers for scope or service changes.
Support billing accuracy, resolve discrepancies with Finance, and follow up on collections for overdue or disputed invoices.
Support decisions that balance client satisfaction, service quality, labour efficiency, and financial performance.

Professional Development

Stay current with industry trends, best practices, and relevant security standards, including AI-enabled tools shaping the industry.
Maintain or work toward ASIS APP certification, or equivalent professional development, where applicable.

Required Experience and Qualifications

2–5 years of progressive experience in account management, client success, or operations within security, facilities services, property services, property management, or another multi-site contract services environment.
Demonstrated experience leading or developing site supervisors, frontline teams, or client-facing operational staff.
Strong understanding of multi-site service delivery, contract compliance, client retention, audits, reporting, and escalation management.
Experience managing budgets, labour performance, KPIs, client reporting, and operational improvement initiatives.
Proven ability to build trust-based relationships with internal and external stakeholders.
Strong coaching, mentoring, and people leadership skills.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and ability to manage changing priorities.
Valid driver's licence with no restrictions.
Technologically agile, with working familiarity across security and frontline tech stacks (workforce management, reporting, and communications platforms - e.g., WinTeam, Zendesk) and Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams).
ASIS APP certification is considered an asset, or an equivalent combination of education and experience.

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

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More about this job

Responsibilities

The Account Manager will oversee client relationships and service delivery across a portfolio of security sites in Calgary. Responsibilities include managing budgets, KPIs, and contract performance while leading site supervisors and frontline teams to ensure operational excellence.

Requirements

Candidates must have 2–5 years of experience in account management or operations within a multi-site service environment. A valid driver's license and strong leadership, communication, and technical skills are required for this role.

Skills

Account management
Client relations
Operations management
Security services
Contract compliance
Budget management
KPI tracking
Team leadership
Staff supervision
Problem solving
Communication
Auditing
Workforce management
Reporting
Microsoft Office

Benefits

Professional development
Growth opportunities
Training

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Security Services
Operations
Client Success
Contract Compliance
Budgeting
KPIs
Site Leadership
Audits
Workforce Management
WinTeam
Zendesk
Microsoft Office
ASIS APP
Facility Services
Property Management
Incident Response
Staffing
Reporting
Stakeholder Management

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