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Kandor

Area Operations Manager

BC, Canada

Posting language: English
Posted: Sep 18, 2026

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Original job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Portfolio Focus:

Internal facing, focused on efficiency, logistics, and quality control
Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, Collections

Key Responsibilities:

HR & Employee Administration (30% Time Spent)

Payroll discrepancies
Vacation and leave requests (e.g., sick leave, bereavement, unpaid leave)
Employment verification and reference letters
Resignations and terminations
Disciplinary meetings and documentation
Performance improvement plans (PIPs)
Onboarding and offboarding coordination
Probationary reviews and status updates
Tracking certifications and license renewals (e.g., BST, OFA, Use of Force)
Employee file management (digital and/or physical)
Exit interviews

Scheduling & Operations Support (30% Time Spent)

Shift coverage requests and last-minute replacements
Overtime approval and tracking
Post orders creation and updates
Site-specific SOPs maintenance
Deployment planning for special events or transitions
Job board and shift assignment maintenance
Site audit coordination and follow-up

Equipment, Uniforms & Logistics (20% Time Spent)

Uniform issuance and return tracking
Equipment allocation and inventory control (radios, vests, flashlights, etc.)
Fleet vehicle usage logs and maintenance schedules
Lost/stolen equipment investigations and follow-up

Compliance & Quality Assurance (20% Time Spent)

Incident report tracking and escalation
License and compliance audits (internal or external)
WCB claims tracking and return-to-work coordination
Employee compliance with training and documentation

Ad Hoc Responsibilities:

Participate in regular operations meetings.
Participate in various committees when assigned.
Other duties as reasonably assigned.

Knowledge, Skills, Experience and Education:

Qualifications

Hard Skills:
- Alarm monitoring, dispatch, and call center experience
- Proficiency in Microsoft applications and technical aptitude
- Strong organizational and time management skills
- Knowledge of security operations and ACD systems
Soft Skills:
- Excelling customer service and communication skills
- Ability to remain calm and make decisions in emergency situations
- Strong attention to detail and ability to follow instructions
- Positive attitude, self-motivated, and able to work in a fast-paced environment

Knowledge, Skills and Abilities

Ability to work independently and collaboratively as part of a team.
Honesty, discipline, and commitment.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
Ability to maintain confidentiality and discretion.
Proven ability to influence and lead people.
Experience managing tight deadlines and multiple priorities.
Experience in a high-growth or entrepreneurial environment.
Flexibility in emotional intelligence to create buy-in and engagement.
Commitment to continuous self-directed learning and staying current with best practices.
Ability to create an engaging service environment.
Sense of humor and enthusiasm.
Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS).
Minimum of 6 months of experience in the security industry
Experience with integrated security systems (CCTV, Access, Intrusion)
Education in criminology, emergency management, justice, or security management

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

Apply About employer

More about this job

Responsibilities

The Area Operations Manager is responsible for overseeing internal operations, including scheduling, logistics, payroll administration, and quality control. They also manage employee relations, equipment inventory, and ensure compliance with security standards and site-specific protocols.

Requirements

Candidates must have at least 6 months of experience in the security industry and proficiency in Microsoft applications. A background in criminology, emergency management, or security management is preferred, along with strong organizational and communication skills.

Skills

Operations management
Scheduling
Logistics
Human resources
Payroll administration
Quality assurance
Incident reporting
Compliance auditing
Customer service
Microsoft office
Security operations
Inventory control
Performance management
Communication
Problem solving
Time management

Benefits

Professional development
Growth opportunities
Supportive team environment

Visa sponsorship

Not detected in the job text

Keywords

Security operations
Scheduling
Logistics
Payroll
HRIS
WinTeam
Compliance
Quality assurance
Incident reporting
Inventory control
Fleet management
CCTV
Access control
Intrusion systems
Performance improvement plans
Onboarding
Offboarding
BST
OFA
Use of force
Criminology
Emergency management
Security management
Customer service
Audit
Operations management
Scheduling software
Employee relations
Workplace safety
Documentation

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