Operations - Area Operations Manager (Guardteck)

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Position Overview

The Area Operations Manager is an internal-facing role focused on efficiency, logistics, and quality control across a portfolio of sites. This position owns internal operations, scheduling, logistics, audits, support services, and financial responsibilities including collections.

Security operates 24/7, and so does this role. The successful candidate must be available to work both day and night shifts on a rotating basis, and be reachable for coverage emergencies outside scheduled hours. This is not a Monday-to-Friday position.

Key Responsibilities

Scheduling & Operations Support - 30%

The operational engine of this role.

• Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage
• Manage shift coverage requests and last-minute replacements, including callouts and no-shows at any hour
• Approve and track overtime, with active management of OT against budget
• Maintain the job board and shift assignments
• Create and update post orders
• Maintain site-specific SOPs
• Plan deployment for special events, site transitions, and seasonal surges
• Coordinate site audits and follow-up

HR & Employee Administration - 30%

• Resolve payroll discrepancies
• Process vacation and leave requests (sick leave, bereavement, unpaid leave)
• Issue employment verification and reference letters
• Manage resignations and terminations
• Conduct disciplinary meetings and maintain documentation
• Administer performance improvement plans (PIPs)
• Coordinate onboarding and offboarding
• Complete probationary reviews and status updates
• Track certifications and licence renewals (BST, OFA, Use of Force)
• Maintain employee files, digital and physical
• Conduct exit interviews

Equipment, Uniforms & Logistics - 20%

• Track uniform issuance and return
• Allocate equipment and control inventory (radios, vests, flashlights)
• Maintain fleet vehicle usage logs and service schedules
• Investigate and follow up on lost or stolen equipment

Compliance & Quality Assurance - 20%

• Track and escalate incident reports
• Support licence and compliance audits, internal and external
• Track WCB claims and coordinate return-to-work
• Monitor employee compliance with training and documentation requirements

Additional Responsibilities

• Participate in regular operations meetings
• Serve on committees as assigned
• Other duties as reasonably assigned

Required Qualifications

Scheduling & Workforce Management - essential

• Demonstrated scheduling experience in a multi-site, 24/7 environment
• Proven ability to maintain coverage and fill rate under pressure
• Experience controlling overtime without compromising coverage
• A structured approach to callouts, no-shows, and last-minute gaps
• Understanding of BC hours-of-work, overtime, and rest-period requirements

Technology

• Strong technical aptitude and comfort learning new systems quickly
• Advanced Microsoft Office skills, particularly Excel
• Experience with workforce management or scheduling platforms
• Familiarity with ATS and HRIS systems

Availability

• Able to work rotating day and night shifts
• Available weekends, holidays, and outside standard business hours as operational needs require
• Reachable for urgent coverage issues

Experience

• Minimum 6 months in the security industry
• Alarm monitoring, dispatch, or call centre experience
• Knowledge of security operations and ACD systems
• Experience with integrated security systems (CCTV, access control, intrusion)

Education

• Post-secondary education in criminology, emergency management, justice, or security management, or equivalent experience

Strong Assets

• TrackTik experience - a significant asset
• Experience with WinTeam, Celayix, or comparable workforce platforms
• Valid BST, OFA, or Use of Force certification
• Experience in a high-growth or fast-scaling organisation
• Class 5 driver's licence

Competencies

Operational

• Exceptional organisational and time management skills
• Strong attention to detail and ability to follow process precisely
• Proven ability to manage tight deadlines and competing priorities
• Sound judgment under pressure, including emergency situations

Interpersonal

• Excellent written and verbal communication
• Strong customer service orientation
• Ability to influence and lead without direct authority
• Emotional intelligence to build buy-in and engagement
• Discretion and the ability to maintain confidentiality

Personal

• Works independently and collaboratively
• Honesty, discipline, and commitment
• Self-motivated and effective in a fast-paced environment
• Commitment to continuous, self-directed learning
• A sense of humour and genuine enthusiasm

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.