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Added 2 mins ago
Technician
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Operations - Area Operations Manager (Guardteck)
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Kandor

Operations - Area Operations Manager (Guardteck)

Burnaby, BC, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Position Overview

The Area Operations Manager is an internal-facing role focused on efficiency, logistics, and quality control across a portfolio of sites. This position owns internal operations, scheduling, logistics, audits, support services, and financial responsibilities including collections.

Security operates 24/7, and so does this role. The successful candidate must be available to work both day and night shifts on a rotating basis, and be reachable for coverage emergencies outside scheduled hours. This is not a Monday-to-Friday position.

Key Responsibilities

Scheduling & Operations Support - 30%

The operational engine of this role.

Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage
Manage shift coverage requests and last-minute replacements, including callouts and no-shows at any hour
Approve and track overtime, with active management of OT against budget
Maintain the job board and shift assignments
Create and update post orders
Maintain site-specific SOPs
Plan deployment for special events, site transitions, and seasonal surges
Coordinate site audits and follow-up

HR & Employee Administration - 30%

Resolve payroll discrepancies
Process vacation and leave requests (sick leave, bereavement, unpaid leave)
Issue employment verification and reference letters
Manage resignations and terminations
Conduct disciplinary meetings and maintain documentation
Administer performance improvement plans (PIPs)
Coordinate onboarding and offboarding
Complete probationary reviews and status updates
Track certifications and licence renewals (BST, OFA, Use of Force)
Maintain employee files, digital and physical
Conduct exit interviews

Equipment, Uniforms & Logistics - 20%

Track uniform issuance and return
Allocate equipment and control inventory (radios, vests, flashlights)
Maintain fleet vehicle usage logs and service schedules
Investigate and follow up on lost or stolen equipment

Compliance & Quality Assurance - 20%

Track and escalate incident reports
Support licence and compliance audits, internal and external
Track WCB claims and coordinate return-to-work
Monitor employee compliance with training and documentation requirements

Additional Responsibilities

Participate in regular operations meetings
Serve on committees as assigned
Other duties as reasonably assigned

Required Qualifications

Scheduling & Workforce Management - essential

Demonstrated scheduling experience in a multi-site, 24/7 environment
Proven ability to maintain coverage and fill rate under pressure
Experience controlling overtime without compromising coverage
A structured approach to callouts, no-shows, and last-minute gaps
Understanding of BC hours-of-work, overtime, and rest-period requirements

Technology

Strong technical aptitude and comfort learning new systems quickly
Advanced Microsoft Office skills, particularly Excel
Experience with workforce management or scheduling platforms
Familiarity with ATS and HRIS systems

Availability

Able to work rotating day and night shifts
Available weekends, holidays, and outside standard business hours as operational needs require
Reachable for urgent coverage issues

Experience

Minimum 6 months in the security industry
Alarm monitoring, dispatch, or call centre experience
Knowledge of security operations and ACD systems
Experience with integrated security systems (CCTV, access control, intrusion)

Education

Post-secondary education in criminology, emergency management, justice, or security management, or equivalent experience

Strong Assets

TrackTik experience - a significant asset
Experience with WinTeam, Celayix, or comparable workforce platforms
Valid BST, OFA, or Use of Force certification
Experience in a high-growth or fast-scaling organisation
Class 5 driver's licence

Competencies

Operational

Exceptional organisational and time management skills
Strong attention to detail and ability to follow process precisely
Proven ability to manage tight deadlines and competing priorities
Sound judgment under pressure, including emergency situations

Interpersonal

Excellent written and verbal communication
Strong customer service orientation
Ability to influence and lead without direct authority
Emotional intelligence to build buy-in and engagement
Discretion and the ability to maintain confidentiality

Personal

Works independently and collaboratively
Honesty, discipline, and commitment
Self-motivated and effective in a fast-paced environment
Commitment to continuous, self-directed learning
A sense of humour and genuine enthusiasm

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

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More about this job

Responsibilities

The Area Operations Manager oversees internal operations, including scheduling, logistics, and quality control across a 24/7 security portfolio. This role also manages HR administration, equipment inventory, and ensures compliance with safety and operational standards.

Requirements

Candidates must have at least 6 months of experience in the security industry and demonstrated proficiency in scheduling for multi-site, 24/7 environments. Strong technical aptitude, advanced Microsoft Office skills, and the ability to work rotating shifts are essential.

Skills

Scheduling
Workforce management
Logistics
Quality control
Payroll administration
HR administration
Performance management
Inventory management
Compliance
Incident reporting
Microsoft Office
Excel
Security operations
Communication
Time management
Leadership

Benefits

Training
Ongoing support
Opportunities for growth

Visa sponsorship

Not detected in the job text

Keywords

Security
Operations Management
Scheduling
Workforce Management
Logistics
Payroll
HRIS
ATS
TrackTik
WinTeam
Celayix
CCTV
Access Control
Intrusion Systems
BST
OFA
Use of Force
Compliance
Audits
Inventory Management
Incident Reporting
Fleet Management
Performance Improvement Plans
Onboarding
Offboarding
Emergency Management
Criminology
Justice
Security Management
ACD Systems

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