Operations - Security Guard (Guardteck)

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

What We Offer

• Competitive pay: $18.25 to $22.00 per hour
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Flexible shifts, including days, afternoons, nights, weekends, and holidays

What You’ll Do

Maintain a Safe & Secure Environment

• Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
  
• Maintain a visible and professional security presence to deter theft, vandalism, trespassing, and unauthorized activity.
• Enforce property rules, policies, and regulations in a professional and respectful manner.
• Perform access control duties, including monitoring authorized entry, verifying access permissions, checking credentials, and controlling access to restricted areas.
• Deal with trespassers and unauthorized individuals safely, professionally, and in accordance with site procedures.
• Maintain a clean, neat, and presentable appearance at all times, as appearance and professionalism are important in this role.

CCTV, Access Control & Computer-Based Duties

• Monitor CCTV camera systems to identify and report suspicious activity, safety hazards, and security concerns.
• Use access control systems to manage authorized entry, monitor restricted areas, and respond to access-related alarms.
• Operate basic computer systems for report writing, incident logging, email communication, and shift documentation.
• Use security software, digital logbooks, CCTV platforms, and access control platforms as required.
• Record and communicate important information accurately using computer-based reporting systems.
• Escalate CCTV, access control, or system-related concerns to supervisors or management when required.

Respond to Incidents & Emergencies

• Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
• Apply conflict resolution and de-escalation techniques to resolve situations safely.
• Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
• Assist with emergency evacuations and follow established emergency response procedures.
• Support emergency responders and law enforcement personnel during incidents.

Deliver Exceptional Customer Service

• Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
• Provide directions, answer inquiries, and help create a welcoming shopping environment.
• Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
• Manage customer queues, special events, and crowd control when required.

Reporting & Documentation

• Complete accurate incident reports, occurrence reports, daily activity logs, and patrol reports.
• Write clear, detailed, and professional reports regarding security incidents, accidents, safety concerns, and unusual occurrences.
• Maintain detailed notes and communicate important information during shift handovers.
• Investigate and document incidents in accordance with company and site procedures.
• Use computers and digital reporting tools to complete documentation in a timely and accurate manner.

Safety & Surveillance

• Conduct routine inspections of emergency exits, entrances, common areas, parking lots, and restricted areas.
• Identify and report safety hazards, damaged equipment, maintenance issues, or security concerns.
• Follow all company policies, site procedures, and emergency response protocols.
• Report CCTV findings, access control concerns, and suspicious activity to the appropriate team members.

What We’re Looking For

Required Qualifications

• Minimum 1 year of security experience is required.
• Valid Alberta Security Guard License.
• Valid First Aid & CPR/AED Certification.
• Experience with CCTV monitoring, access control systems, mall security, retail security, concierge security, or loss prevention is considered an asset.
• Basic to intermediate computer skills are required.
• Ability to use computers for report writing, email, incident logs, digital forms, and security software.
• Excellent verbal and written English communication skills.
• Ability to write clear, accurate, and professional reports.
• Strong customer service, interpersonal, and conflict resolution skills.
• Professional, reliable, dependable, and presentable, with a high level of integrity.
• Strong attention to detail and observational skills.
• Ability to remain calm and make sound decisions during emergencies.
• Comfortable working independently and as part of a team.
• Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
• Ability to walk approximately 8,000 to 10,000 steps per shift.
• Comfortable working in a busy, fast-paced public environment.
• Flexible availability for days, evenings, nights, weekends, and holidays.

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.