Security Guard - Retail - Full time

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Responsibilities

Retail Security & Loss Prevention

• Conduct regular foot patrols throughout the store, entrances, exits, parking lot, and surrounding property to maintain a safe and secure environment.
• Maintain a highly visible security presence to deter theft, shoplifting, vandalism, and unauthorized activity.
• Monitor high-risk areas, merchandise, and customer activity while identifying potential security concerns.
• Observe, document, and report suspicious behavior in accordance with company policies and legal requirements.
• Support store management in maintaining a safe shopping environment for customers and associates.

Incident Response & Emergency Management

• Respond promptly to security incidents, disturbances, medical emergencies, and customer or employee concerns.
• Assess situations calmly and contact emergency services when required.
• Provide First Aid, CPR, or AED assistance until emergency responders arrive (where applicable).
• Assist with evacuations, emergency procedures, and incident investigations while following company protocols.
• Use conflict resolution and de-escalation techniques to manage challenging situations safely and professionally.

Reporting & Documentation

• Complete accurate daily activity logs, incident reports, and occurrence reports in a timely manner.
• Document observations, theft-related incidents, safety concerns, and actions taken with professionalism and attention to detail.
• Preserve evidence and communicate relevant information to supervisors and store management.
• Participate in shift handovers to ensure continuity of operations.

Customer Service & Store Support

• Provide exceptional customer service while maintaining a professional and approachable security presence.
• Assist customers with general inquiries and provide directions when needed.
• Support store associates and management by responding to security concerns and maintaining a safe work environment.
• Enforce store policies professionally while treating all customers and employees with respect.
• Work collaboratively with store management, law enforcement, and emergency responders when required.

Safety, Surveillance & Asset Protection

• Monitor CCTV systems and report suspicious activity or security concerns.
• Conduct routine inspections of entrances, exits, emergency exits, and high-risk areas.
• Maintain accountability for company-issued equipment, radios, keys, and other security assets.
• Report safety hazards, damaged equipment, and maintenance concerns promptly.
• Follow all company policies, site procedures, and health and safety standards.

Required Qualifications

• Valid Ontario Security Guard Licence.
• Valid First Aid & CPR Certification (or willingness to obtain before employment).
• Excellent verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Ability to maintain professionalism when interacting with customers, employees, and members of the public.
• Comfortable working independently and as part of a team.
• Basic computer and smartphone skills for report writing and communication.
• Ability to stand, walk, and patrol for extended periods (8–12-hour shifts).
• Flexible availability, including days, evenings, nights, weekends, and holidays.

Preferred Qualifications

• Previous experience in retail security, loss prevention, customer service, hospitality, or a similar customer-facing role is an asset.
• Experience with CCTV monitoring, incident reporting, or retail investigations is an asset.
• Experience working in high-volume retail environments is considered an asset.
• Knowledge of theft prevention and conflict de-escalation techniques is an asset.

Physical & Working Conditions

• Ability to stand and walk for extended periods throughout the shift.
• Comfortable working in a busy retail environment with continuous customer interaction.
• Ability to patrol both indoors and outdoors, including parking lots and exterior areas.
• Ability to respond quickly and professionally to emergencies and unexpected situations.
• Shifts may include days, evenings, nights, weekends, statutory holidays, and peak retail seasons.

Performance Expectations

• Maintain a professional, highly visible security presence throughout the store.
• Complete patrols and assigned duties accurately and consistently.
• Respond promptly and professionally to incidents, emergencies, and customer concerns.
• Produce clear, accurate, and timely reports.
• Demonstrate excellent customer service while supporting loss prevention and maintaining a safe shopping environment.
• Follow company policies, site procedures, and health and safety standards at all times.

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.