Security Professional - Retail - Full Time

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

What We Offer

• Competitive pay: $20.00 to $22.44 per hour
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Flexible rotational shifts, including days, evenings, weekends, and holidays
• Opportunity to gain experience in retail security, tactical security, CCTV, access control, emergency response, and tenant relations

Key Responsibilities

• Patrol retail areas, mall floors, exterior property, parkade areas, stairwells, common areas, and other assigned posts.
• Maintain a visible and professional security presence throughout the property.
• Visit retail tenants regularly to build strong working relationships and promote a sense of safety and security Security Office.
• Check in with employees or managers to identify concerns, issues, suspicious activity, or unusual behaviour.
• Report tenant concerns, safety hazards, suspicious behaviour, and security issues to the Control Center Security Office.
• Respond to Control Center reports, security concerns, disturbances, alarms, medical incidents, fires, and emergency situations Security Office.
• Observe, report, and respond to site-specific behaviours such as loitering, sleeping, panhandling, and other disruptive activity Security Office.
• Assist tenants, contractors, customers, and guests in a professional and respectful manner Security Office.
• Support emergency procedures, evacuations, and crisis response when required.
• Monitor CCTV and access control systems as assigned.
• Complete daily audits, activity reports, incident reports, logs, notebook entries, and other required documentation accurately Security Office.
• Document incidents, inspections, irregularities, and important interactions clearly and professionally.
• Use conflict de-escalation techniques when dealing with difficult, aggressive, or disruptive individuals.
• Issue trespass notices or assist with removals only when authorized by site procedures.
• Follow company policies, post orders, emergency protocols, and site-specific procedures.
• Work independently and as part of a security team to support a safe retail environment.

Qualifications

• Valid Alberta Security Guard License required.
• Previous tactical security experience required.
• Previous hands-on security experience required.
• Handcuff training/certification considered an asset or required based on site needs.
• CCTV monitoring and access control experience preferred.
• Strong computer skills required.
• Ability to walk and stand for long periods, including approximately 15,000 to 20,000 steps per shift.
• Previous experience in retail security, mall security, tactical security, loss prevention, public safety, or customer service preferred.
• First Aid and CPR certification required or must be obtained.
• Fire safety training and knowledge of proper fire extinguisher use considered an asset.
• Strong observation and critical thinking skills Security Office.
• Excellent verbal and written communication skills Security Office.
• Ability to remain calm and composed under pressure or during emergency situations Security Office.
• Ability to work flexible hours, Including Days, weekends, and holidays Security Office.
• Physical fitness and ability to perform patrol duties for extended periods Security Office.
• Ability to follow instructions, site procedures, and emergency protocols.
• Strong customer service mindset with a professional, respectful, and calm approach.

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.