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Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 54 mins ago
A
Payroll Manager
Amico
Oldcastle, ON
- Full-time
Amico is a leading, Canadian-owned and operated construction company specializing in large-scale infrastructure projects. With a strong track record in general contracting, civil…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 3 hours ago
OR
Wireless Retail Manager - 3173 Moose Jaw
OSL Retail Services Inc
Moose Jaw, SK
- Other
…locations across Canada, and we are growing fast! As a Wireless Manager, you are key to our success. That’s why we’re looking for a results-driven, hands-on manager to manage and develop a…
Added 8 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 8 hours ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
Relevant du vice-président et directeur général – Canada et membre de l’équipe de direction canadienne, le ou la gestionnaire principal(e), Produits et Marketing travaille en étroite…
Added 8 hours ago
PC
Chef(fe) d’équipe, expérience client/Team Lead, Customer Experience
PIP Canada
Laval, QC
- Full-time
It is with this view and vision that we are currently seeking a Team Lead, Customer Experience, based out of our Canadian headquarters in Laval, QC. Reporting directly to the Customer…
Added 10 hours ago
FC
Senior Analyst, Treasury Settlement
FirstOntario Credit Union
Hamilton, ON
- Full-time
Act as Treasury's business owner for the new cash management system, supporting implementation activities led by the Manager, Capital Markets, - requirements definition, process design,…
Added 11 hours ago
VF
Administrative & Employee Services Coordinator
Vanco Farms Ltd.
Mount Albion, PE
- Full-time
…people and takes initiative. Reporting to the Human Resources Manager, the ideal candidate is adaptable, detail-oriented, and comfortable balancing office administration, employee support,…
Added 11 hours ago
FH
Engineering Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Engineering Manager, you will play an important leadership role in the day-to-day care, operation, and preservation of one of Vancouver’s most historic and celebrated luxury hotels.…
Added 12 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 12 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 12 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 12 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.
Added 12 hours ago
Cambridge South ONroute - Tim Horton's Restaurant Brand Manager
Careers at ONroute
Cambridge, ON
Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the…
Added 12 hours ago
NL
Operations Supervisor
National Logistics Services
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
The Operation Supervisor reports to the facility’s General Manager, and plays a key role in managing the day-to-day operational requirements for the business. As a leader of employee teams,…
Added 14 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 19 hours ago
A
Engineering Manager
AccorHotel
Vancouver, BC
- Full-time
As Engineering Manager, you will play an important leadership role in the day-to-day care, operation, and preservation of one of Vancouver’s most historic and celebrated luxury hotels.…
Added 19 hours ago
A
Hotel Manager
AccorHotel
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 20 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 21 hours ago
MG
Pharmacy Technician
Michael Garron Hospital
Toronto, ON
- Full-time
…practice of pharmacy and defined by the standards of practice for Canadian pharmacy technicians as outlined by NAPRA and / or the Ontario College of…
Added 1 day ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Canadian Association of Medical Radiation Technologists (CAMRT) membership recommended.

Kandor

Security Supervisor - Retail - Full time

Hamilton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Job Title: Security Site Supervisor

Job Description

Position Title:	Security Site Supervisor
Department:	Operations
Report to	Security Site Manager / Account Manager
Manage:	Security Guard

Portfolio Focus:

Site operations run at peak efficiency
Escalations are resolved promptly

Regulations and procedures are followed
Culture and communication

Key Responsibilities:

Operational Efficiency and Management (60% Time Spent)

Follow Guardteck Security’s standards, rules, and policies.
Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards.
Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations.
Provide orientation and training to new employees.
Manage vacation time for employees.
Manage all site and smart centre employee schedules in an effective and efficient manner.
Ensure company vehicle maintenance is kept up to date
Report to management any changes or discrepancies to employees’ hours.
Fully understand and be aware of the site layout.
Resource Management: ensuring we have the right number of employees for shifts and working within contract billable hours.
Organized key and radio storage/stations
Managing Over-time, Sick, and other leaves
Managing the performance of security guards to ensure they are performing at the highest level
Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date.
Ensure that any and all contractual compliance training aspects are in line with the contract.
Address and ensure that there are no open or available shifts on any of the site's master schedules.

Monitor public areas for unusual activity and potential threats.
Identify potential thieves/shoplifters from customers or staff and deal with them with aggressive hospitality.
Document theft, other security violations, and what they observed on duty.
Work with law enforcement and LPs to detain suspects of shoplifting or dishonest employees.
Proactively deter criminal acts through a physical presence.
Respond to emergencies that require the assistance of a security officer.
Performs escorts of employees and customers as requested.
Contacts emergency responders such as police, fire and ambulance personnel as needed.
Enforce rules, regulations, policies, and procedures.

Relationship building (30% Time Spent)

Preserve clients’ interests, needs, and wants at all times.
Serves the property and client through excellent customer service skills
Ensure that employees provide safety and security services to the property, customer and third parties.
Ensure that incidents are being resolved efficiently and address the client’s needs.
Encourage service interactions and exchanges of information between employees and customers.
Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.

Reports all issues to the Client and Guardteck Management

Provides responses and updates to the client
Satisfied the needs and requests of the client
Advocate for our employees and their needs to the client
Send daily reports/score card to the client and Guardteck Management

Leadership (5% Time Spent)

Provide constant constructive feedback, coaching, and training to enhance motivation and performance.
Promote a collaborative culture in where all employees can rely on each other and improve motivation.
Enforce above and beyond customer service, performance, and high-quality deliverables
Manage a high-performing team and leading hires, promotions, and terminations.

Provides leadership and guidance to staff during incidents and responds to all major incidents

Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.

Team Engagement and Management (5% Time Spent)

Ensure meeting cadences: Team meetings, engagement events, and recognition.
Address employee concerns and hindrances in general needs: uniforms, keys, radios
Provides supervision of all contract security staff
Ensure all the daily operations of the security team and direct all work, assignments, breaks and tasks
Conducts Daily shift briefings
Ensures that all security guards are licensed, uniformed, and equipment
Ensures all security guards complete their memo books and all incident reports by the end of the shift
Review all security guard memo books and incident reports by the end of the shift
Completes daily shift brief by end of shift and attaches all incident reports to the brief
Ensure all security guards complete Guard Tour Patrols
Ensures security guards complete their responsibilities and tasks
Ensure all weekly and monthly audits are complete
Report all health & safety concerns to the Client and Account Manager

Constantly interact with all employees to determine any issues and understand their needs

Maintains confidentiality of sensitive issues

Ad Hoc Responsibilities:

Enforce compliance with Occupation Health and Safety regulations
Assist in the implementation of new technology or software systems to improve operational efficiency
Manage and report any accidents or injuries, ensuring timely completion of reports
Participate in the joint health & safety committee and maintain a safe, clean work environment
Support the planning and execution of company-wide initiatives or special events
Uphold and embody Kandor Managements core values, ensuring they are understood by all employees
Maintain strong professional relationships with co-workers, executives and management
Security room is clean and orderly
Reduction of time off
Reduction of time to report claims
Staff is trained on H&S responsibilities
All other duties as assigned

Knowledge, Skills, Experience and Education:

Completed Certificate in Security Management or a combination of education and experience.
3 years security experience
3 years of experience managing teams, preferably in a unionized setting.
Valid Security Licence.
Completed basic security training; AST is an asset.
Leadership training is an asset.
Post-secondary education in a Law Enforcement/Security program preferred
Available to work full time - Monday - Friday, with the occasional weekend and evening shift.
Have good computer skills
Ability to work independently and as a team player.
Outstanding customer service.
Honesty, discipline, commitment, accountability, and trustworthiness.
Outstanding written and verbal communication skills.
Outstanding leadership skills that promote a strong culture and motivates employees.
Full knowledge of security system databases.
Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
Ability to resolve conflict in an efficient and agile manner while promoting non-aggressive behaviours such as a conflict solution.
Ability to make difficult decisions.
Strong interpersonal skills.
Ability to assist, help, coach, mentor, and discipline employees.
Excellent multitasking skills that guarantee quality and efficiency.
Ability to research and understand possible outcomes and risks.
Ability to be empathic and to understand people’s needs.
Excellent time management, organizational, and planning skills.
Demonstrate punctuality and reliability, tact and diplomacy
Ability to perform accurate investigations of incidents.
Willingness to go above and beyond and always try to find ways to be more efficient.

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

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More about this job

Responsibilities

The Security Site Supervisor is responsible for managing daily site operations, ensuring security guard performance, and maintaining high standards of safety and client service. They oversee scheduling, incident reporting, staff training, and act as the primary point of contact for client relations.

Requirements

Candidates must have at least 3 years of security experience and 3 years of team management experience, preferably in a unionized setting. A valid security license and a certificate in security management or equivalent education are required.

Skills

Security management
Team leadership
Operational efficiency
Customer service
Conflict resolution
Incident reporting
Staff scheduling
Performance management
Health and safety compliance
Emergency response
Risk assessment
Communication
Time management
Problem solving
Computer skills
Investigation

Benefits

Training
Ongoing support
Opportunities for growth
Career development

Visa sponsorship

Not detected in the job text

Keywords

Security Supervisor
Retail Security
Operations Management
Security Guard
KPI
Incident Reporting
Health and Safety
Staff Training
Client Relations
Scheduling
Loss Prevention
Emergency Procedures
Security License
Site Audits
Performance Coaching
Security Systems
Conflict Resolution
Risk Management
Facility Services
Security Patrols

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