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Business Customer Service Rep
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- Full-time
Follow-up on customer orders to ensure delivery of products/services adhere to contract specifications and customer expectations.
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(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
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- $84,698 to $128,743 CAD / year
- Full-time
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Kandor

Security Supervisor - Retail - Full time

Hamilton, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Job Title: Security Site Supervisor

Job Description

Position Title:	Security Site Supervisor
Department:	Operations
Report to	Security Site Manager / Account Manager
Manage:	Security Guard

Portfolio Focus:

Site operations run at peak efficiency
Escalations are resolved promptly

Regulations and procedures are followed
Culture and communication

Key Responsibilities:

Operational Efficiency and Management (60% Time Spent)

Follow Guardteck Security’s standards, rules, and policies.
Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards.
Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations.
Provide orientation and training to new employees.
Manage vacation time for employees.
Manage all site and smart centre employee schedules in an effective and efficient manner.
Ensure company vehicle maintenance is kept up to date
Report to management any changes or discrepancies to employees’ hours.
Fully understand and be aware of the site layout.
Resource Management: ensuring we have the right number of employees for shifts and working within contract billable hours.
Organized key and radio storage/stations
Managing Over-time, Sick, and other leaves
Managing the performance of security guards to ensure they are performing at the highest level
Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date.
Ensure that any and all contractual compliance training aspects are in line with the contract.
Address and ensure that there are no open or available shifts on any of the site's master schedules.

Monitor public areas for unusual activity and potential threats.
Identify potential thieves/shoplifters from customers or staff and deal with them with aggressive hospitality.
Document theft, other security violations, and what they observed on duty.
Work with law enforcement and LPs to detain suspects of shoplifting or dishonest employees.
Proactively deter criminal acts through a physical presence.
Respond to emergencies that require the assistance of a security officer.
Performs escorts of employees and customers as requested.
Contacts emergency responders such as police, fire and ambulance personnel as needed.
Enforce rules, regulations, policies, and procedures.

Relationship building (30% Time Spent)

Preserve clients’ interests, needs, and wants at all times.
Serves the property and client through excellent customer service skills
Ensure that employees provide safety and security services to the property, customer and third parties.
Ensure that incidents are being resolved efficiently and address the client’s needs.
Encourage service interactions and exchanges of information between employees and customers.
Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.

Reports all issues to the Client and Guardteck Management

Provides responses and updates to the client
Satisfied the needs and requests of the client
Advocate for our employees and their needs to the client
Send daily reports/score card to the client and Guardteck Management

Leadership (5% Time Spent)

Provide constant constructive feedback, coaching, and training to enhance motivation and performance.
Promote a collaborative culture in where all employees can rely on each other and improve motivation.
Enforce above and beyond customer service, performance, and high-quality deliverables
Manage a high-performing team and leading hires, promotions, and terminations.

Provides leadership and guidance to staff during incidents and responds to all major incidents

Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.

Team Engagement and Management (5% Time Spent)

Ensure meeting cadences: Team meetings, engagement events, and recognition.
Address employee concerns and hindrances in general needs: uniforms, keys, radios
Provides supervision of all contract security staff
Ensure all the daily operations of the security team and direct all work, assignments, breaks and tasks
Conducts Daily shift briefings
Ensures that all security guards are licensed, uniformed, and equipment
Ensures all security guards complete their memo books and all incident reports by the end of the shift
Review all security guard memo books and incident reports by the end of the shift
Completes daily shift brief by end of shift and attaches all incident reports to the brief
Ensure all security guards complete Guard Tour Patrols
Ensures security guards complete their responsibilities and tasks
Ensure all weekly and monthly audits are complete
Report all health & safety concerns to the Client and Account Manager

Constantly interact with all employees to determine any issues and understand their needs

Maintains confidentiality of sensitive issues

Ad Hoc Responsibilities:

Enforce compliance with Occupation Health and Safety regulations
Assist in the implementation of new technology or software systems to improve operational efficiency
Manage and report any accidents or injuries, ensuring timely completion of reports
Participate in the joint health & safety committee and maintain a safe, clean work environment
Support the planning and execution of company-wide initiatives or special events
Uphold and embody Kandor Managements core values, ensuring they are understood by all employees
Maintain strong professional relationships with co-workers, executives and management
Security room is clean and orderly
Reduction of time off
Reduction of time to report claims
Staff is trained on H&S responsibilities
All other duties as assigned

Knowledge, Skills, Experience and Education:

Completed Certificate in Security Management or a combination of education and experience.
3 years security experience
3 years of experience managing teams, preferably in a unionized setting.
Valid Security Licence.
Completed basic security training; AST is an asset.
Leadership training is an asset.
Post-secondary education in a Law Enforcement/Security program preferred
Available to work full time - Monday - Friday, with the occasional weekend and evening shift.
Have good computer skills
Ability to work independently and as a team player.
Outstanding customer service.
Honesty, discipline, commitment, accountability, and trustworthiness.
Outstanding written and verbal communication skills.
Outstanding leadership skills that promote a strong culture and motivates employees.
Full knowledge of security system databases.
Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
Ability to resolve conflict in an efficient and agile manner while promoting non-aggressive behaviours such as a conflict solution.
Ability to make difficult decisions.
Strong interpersonal skills.
Ability to assist, help, coach, mentor, and discipline employees.
Excellent multitasking skills that guarantee quality and efficiency.
Ability to research and understand possible outcomes and risks.
Ability to be empathic and to understand people’s needs.
Excellent time management, organizational, and planning skills.
Demonstrate punctuality and reliability, tact and diplomacy
Ability to perform accurate investigations of incidents.
Willingness to go above and beyond and always try to find ways to be more efficient. #GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

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More about this job

Responsibilities

The Security Site Supervisor is responsible for managing site operations, ensuring contractual compliance, and maintaining high standards of security and safety. They lead a team of security guards, handle incident reporting, and foster strong relationships with clients to ensure service excellence.

Requirements

Candidates must have at least 3 years of security experience and 3 years of team management experience, preferably in a unionized environment. A valid security license and a certificate in security management or equivalent education are required.

Skills

Security management
Team leadership
Operational efficiency
Customer service
Conflict resolution
Incident reporting
Staff scheduling
Performance management
Health and safety compliance
Risk assessment
Emergency response
Investigation
Communication
Time management
Computer literacy
Training and coaching

Benefits

Professional development
Training and support
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Security Supervisor
Retail Security
Operations Management
KPI Tracking
Loss Prevention
Staff Training
Incident Documentation
Emergency Procedures
Scheduling
Health and Safety
Security Audits
Conflict De-escalation
Client Relations
Security Guard Portfolio
Professionalism
Compliance
Security Systems
Patrols
Mentorship
Team Leadership
Security License
AST
Law Enforcement
Risk Management
Site Operations
Security Standards
Workforce Management
Reporting
Security Policies
Facility Services

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