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Kantar

Vice President, Client Service

Toronto, ON, Canada

Pay: The base salary range for this role in Toronto is CAD $165,000- CAD $185,000.
Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Vice President, Client Service

Toronto, ON (Hybrid - 3 days in office)

Kantar, the world’s leading marketing data and analytics company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people, based in more than 100 countries, help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Kantar Canada is a Division of Kantar North America. We have many of Canada’s top companies across different sectors in our client portfolio, along with local servicing of key large global clients. We leverage Kantar’s world leading IP (BrandZ, Link, Blueprint for Brand Growth) and tech solutions (Kantar Marketplace) to deliver end-to-end insights to our clients. Our solutions cover Brand Equity, Creative Testing, Media Measurement, Innovation, Customer Experience, and Qualitative research. Our solutions are supported with cutting-edge tech solutions and an AI development partnership with Microsoft.

We are located in a modern and dynamic work environment in the Waterfront Innovation Centre at 155 Queen’s Quay E. Toronto.

This position reports to the President, Kantar Canada and will be part of our Division’s Leadership Team, along with our Client Partners, Head of Client Service, Sales Team, and Marketing.

Key Responsibilities

The role to drive evolving business and client growth, with key responsibilities including:

Leading a matrixed team (reporting to Client Service & Global Research Group) to deliver best in class insights to one of our major clients. This will include leading report generation, presenting results, regular engagement with client stakeholders, and bringing insights from different initiatives and throughout Kantar together to drive growth. They will collaborate closely with the Client Partner to drive client satisfaction and account retention/growth for Kantar.

Launching and delivering a cutting-edge Brand Intelligence program, recently award to Kantar, which includes solutions and talent from different parts of our organization.

What We're Looking For

15+ years’ experience in related industries such as Consulting, Market Research, Marketing, Media/Creative Agencies, Consumer Packaged Goods, Technology, Healthcare, Retail, and Financial Services

Demonstrated success in developing and growing deep and lasting client relationships, client-side experience an asset.

Strong presence and ability to engage at senior most levels of client organization (e.g., Marketing, Research, C-Suite)

Proven track record successfully meeting/exceeding business/revenue targets and driving impact

Strong consultative, analytical, problem solving and critical thinking skills

Highly effective team leader, inspiring and developing others

Proficient at driving innovation internally and at the client level

Experience with contractual management

Builds strong internal networks and effectively manages through influence

Superior communication, influencing and negotiation skills

Highly motivated, self-starter, driver of change and transformation

Bachelor’s degree (minimum)

Kantar Canada Benefits

We provide a comprehensive benefits package, including:

Extended health, dental, vision care, disability, life insurance

Wellness account

EAP (employee assistance program)

Retirement plan (RRSP/DPSP) with employer match

Flex Time Off program

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

The base salary range for this role in Toronto is CAD $165,000- CAD $185,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family/marital status, gender identity/expression, sex, sexual orientation, or any other legally protected characteristics.

Location

Toronto, Queen's Quay EastCanada

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

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More about this job

Responsibilities

The Vice President will lead a matrixed team to deliver high-quality insights and drive growth for major clients. They are responsible for managing client relationships, overseeing report generation, and launching a new Brand Intelligence program.

Requirements

Candidates must have at least 15 years of experience in consulting, market research, or related industries. A bachelor's degree is required, along with a proven track record of meeting business targets and engaging with senior-level stakeholders.

Skills

Client service
Strategic leadership
Market research
Business growth
Account management
Consulting
Data analysis
Brand intelligence
Stakeholder engagement
Team leadership
Contractual management
Negotiation
Communication
Problem solving
Critical thinking
Innovation

Benefits

Extended health
Dental
Vision care
Disability insurance
Life insurance
Wellness account
Employee assistance program
Retirement plan
Flex time off

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Market Research
Brand Equity
Media Measurement
Customer Experience
Qualitative Research
BrandZ
Link
Blueprint for Brand Growth
Kantar Marketplace
AI
Microsoft
Consulting
Marketing
Media
Creative Agencies
Consumer Packaged Goods
Technology
Healthcare
Retail
Financial Services
Business Development
Account Retention
Strategic Planning
Leadership
Data Analytics
Client Relations
Transformation
Matrix Management
Revenue Targets

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