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Added 1 min ago
Senior Elixir Full Stack Developer
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Full-time
We are looking for a Full Stack developer to join our Toronto team and help us take our products to the next level in connectivity and performance.
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Bilingual Sales Intern - Montreal, QC
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Added 17 mins ago
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Added 17 mins ago
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The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
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Java Developer Lead Analyst - Vice President
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Added 29 mins ago
Senior Quality Inspector
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Added 30 mins ago
Intermediate Software Programmer
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Added 30 mins ago
Field Service Representative Co-op
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Added 30 mins ago
Cybersecurity Architect (Governance, Risk and Compliance)
Centennial College
Toronto, ON · Greater Toronto Area, Canada
$51.95 to $60.02 CAD / hour
Full-time
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Kaseya Careers

Senior Product Manager

Toronto, ON, Canada

Experience: 5+ years of Product Management experience, with at least 2 years in the MSP industry or in B2B SaaS tools used by MSPs.
Posting language: English
Posted: Sep 28, 2026

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Original job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is seeking an experienced, strategic, and highly customer-focused Senior Product Manager responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer needs within our Professional Services Automation (PSA) module - the operational backbone for Managed Service Providers.

As a senior individual contributor, the Senior Product Manager will partner closely with cross-functional teams, executive leadership and fellow PSA Product Managers to execute on the Product Vision, Roadmap, and Features required to address the evolving needs of MSPs and IT professionals in our IT Service Delivery pillar. This role requires strong technical acumen, exceptional business judgment, and a proven track record of delivering successful SaaS products at scale.

Key Responsibilities

Contribute to the strategic planning process and ensure continuing alignment of the product strategy with the overall company strategy.

Define, prioritize and execute on product roadmaps aligned with Kaseya's corporate objectives.

Translate customer and business requirements into clear product specifications, user stories, and prioritization frameworks.

Partner with Engineering and Architecture teams to deliver scalable, secure, and high-performing solutions.

Collaborate with Sales, Marketing, and Customer Success teams to support go-to-market planning, product positioning, and customer adoption.

Track and monitor metrics and KPIs to evaluate product success and drive continuous improvement.

Identify market opportunities through customer engagement, competitive analysis, industry trends, and data-driven insights.

Serve as a product thought leader internally and externally through customer engagements, conferences, and strategic partner discussions.

Required Qualifications

Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.

5+ years of Product Management experience, with at least 2 years in the MSP industry or in B2B SaaS tools used by MSPs.

Strong understanding of Agile product development methodologies and software development lifecycles.

Demonstrated success launching and scaling complex SaaS, cloud, enterprise software, or technology products.

Experience in IT management, cybersecurity, MSP, automation, or enterprise technology solutions.

Exceptional analytical, strategic thinking, communication, and stakeholder management skills.

Experience using data and customer insights to drive product decisions and business outcomes.

Product Management certifications (CSPO, Pragmatic Institute, Product School, or equivalent) a bonus.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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More about this job

Responsibilities

Define and execute product strategy, roadmaps, specifications, and priorities for Kaseya’s Professional Services Automation module, aligning product decisions with customer needs and company objectives. Partner with engineering, architecture, sales, marketing, customer success, executives, and customers to deliver scalable solutions, support adoption, monitor performance, and identify market opportunities.

Requirements

Requires a bachelor’s degree in a relevant field and at least five years of product management experience, including two or more years in the MSP industry or B2B SaaS tools used by MSPs. Candidates should have experience delivering complex SaaS or enterprise technology products, knowledge of Agile and software development lifecycles, and strong analytical, strategic, communication, and stakeholder management skills.

Skills

Product Management
Product Strategy
Product Roadmapping
Customer Research
Agile Product Development
SaaS Product Launches
Cloud Software
Enterprise Software
IT Management
Cybersecurity
Managed Service Providers
Automation
Data Analysis
Stakeholder Management
Go-to-Market Planning

Visa sponsorship

Not detected in the job text

Keywords

Professional Services Automation
PSA
Managed Service Providers
MSP
B2B SaaS
Product Management
Product Strategy
Product Roadmap
Product Vision
Agile
Cloud Software
Enterprise Software
IT Management
Cybersecurity
Automation
IT Service Delivery
Product Specifications
User Stories
Prioritization Frameworks
Product Metrics
KPIs
Competitive Analysis
Customer Insights
Go-to-Market Planning
Product Positioning
CSPO
Pragmatic Institute
Product School

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