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Added 9 mins ago
CC
Cooler Service Field Technician
Coca-Cola Canada Bottling Limited
Moncton, NB
- Full-time
Coke Canada Bottling Cooler Service Field Technicians are the primary contact for maintenance, repair and mechanical service on cold drink equipment for a variety of stores throughout a…
Added 11 mins ago
CO
Public Works - Water & Sewer Operations Manager
City of Yorkton
Yorkton, SK
- Full-time
Investigate and respond to water and sewer service concerns, public inquiries, and customer complaints.
Added 11 mins ago
FG
Service Account Manager
Flynn Group of Companies
Vancouver, BC
- Full-time
Flynn Group of Companies is currently seeking a Service Account Manager to join our Vancouver Branch (located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope…
Added 11 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
Lead initiatives that strengthen operational controls while balancing customer experience and business objectives.
Added 11 mins ago
Senior Talent Acquisition Specialist
Lantern
AB
Outstanding Customer Service: Proven ability to manage and maintain strong relationships with multiple hiring managers, providing exceptional customer service and support throughout the…
Added 11 mins ago
SD
Online Learning Facilitator
Sask DLC
Saskatoon, SK
- Part-time
Added 11 mins ago
SD
Online Learning Facilitator
Sask DLC
Hillmond, SK · Paradise Hill, SK
- Part-time
Added 11 mins ago
AC
Initial Provisioning Analyst
Air Canada
Dorval, QC
- Full-time
Participate in Engineering-driven initiatives (e.g., Service Bulletins, Airworthiness Directives, and other technical instructions) by assessing spare parts requirements and supporting…
Added 11 mins ago
B
General Repair Technician - Static
BGIS
Ottawa, ON
- Full-time
Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
Added 11 mins ago
C
Senior HSE Advisor
Cummins
Mississauga, ON
- Full-time
Coach and mentor service operations stakeholders on key health, safety, and environmental deliverables, fostering capability development and supporting long-term improvements to HSE culture
Added 23 mins ago
L
Educator | Hillcrest Mall
lululemon
Richmond Hill, ON
- Full-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 23 mins ago
TP
Accounting Associate
Trimark People Solutions
Alert Bay, BC
- Full-time
Ensuring a high standard of client/customer service to the membership, staff, vendors, government agencies and other stakeholders
Added 23 mins ago
RE
construction schedule coordinator
Richmond Elevator Maintenance LTD.
Richmond, BC
- Full-time
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Added 23 mins ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 23 mins ago
C
Guidewire Technical Architect - InsuranceNow
Cognizant
Canada
- Full-time
We are seeking an experienced Guidewire InsuranceNow Technical Architect with deep expertise in Guidewire InsuranceNow (ACX) and Pet Insurance platforms. This role will lead the…
Added 23 mins ago
LV
KEY HOLDER-EN
La Vie En Rose
Quebec, QC
- Full-time
You listen to your customers’ needs to provide the very best service;
Added 23 mins ago
FC
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
May assist with serving students in the Office of the Registrar or Student Service Hub locations as needed.
Added 23 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
Lead initiatives that strengthen operational controls while balancing customer experience and business objectives.
Added 23 mins ago
CO
Social Media Specialist
City of Barrie
Barrie, ON
- Full-time
Intermediate skills include: Active Listening; Customer Service; Interpersonal; Initiative; Negotiation; Organizational; Presentation; Prioritization; Professionalism; Reading…
Added 23 mins ago
SL
People Services Specialist
Sun Life Québec
Montreal, QC
- Full-time
The Specialist, HR Contact Centre, is responsible for delivering excellent HR service to employees by handling a wide range of HR inquiries and issues within the HR Shared Services team. As…
Added 23 mins ago
TS
Store Associate
The Salvation Army in Canada
Saint John, NB
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 26 mins ago
HI
Team Leader, Nesting
HUB International
Windsor, ON
- Full-time
Act as a technical and workflow resource for the team by maintaining a good working knowledge of all applicable data systems, portals, customer relationship management and policy management…
Added 26 mins ago
PV
Student Financial Planner
Primacorp Ventures Inc
AB · Calgary, AB
- $42,000 to $45,000 CAD / year
1+ years of professional experience in customer service, sales, banking, or financial services.
Added 26 mins ago
Financial Advisor - Willowbrook Park, Langley BC
Scotiabank
Langley (District), BC · Langley, BC
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 26 mins ago
Design Specialist - FMCAD - FT Support
Humber College
Toronto, ON
…experience in the design industry or education sector. Experience in customer-service work environment which preferably demonstrates the following abilities…

Kaseya Careers

Staff Technical Program Manager

Vancouver, BC, Canada

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Job details

Experience: 10+ years of experience leading complex technical programs in SaaS, cloud, or enterprise software environments.
Posting language: English
Posted: Oct 8, 2026

Original job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Staff Technical Program Manager

Technical Program Management Organization

Kaseya, Vancouver

Reports To: Director, Technical Program Management

Role Overview

We are seeking an experienced Staff Technical Program Manager to lead large-scale, cross-functional programs across Kaseya's Data and AI Platform organization.

This is a senior individual contributor role focused on driving execution across data engineering, ML engineering, and applied AI teams - improving delivery predictability, managing complex technical dependencies, and influencing strategy at scale.

You will partner closely with Engineering, Product, Data Science, Architecture, and Operations leaders to drive alignment, surface risks early, and ensure high-quality delivery of initiatives that power Kaseya's AI-driven product experiences and internal data capabilities.

Key Responsibilities

Strategic Program Leadership

Lead enterprise-scale data and AI platform programs spanning multiple engineering and product organizations
Define execution plans, milestones, dependencies, and measurable outcomes.
Influence prioritization, sequencing, and delivery strategy in partnership with Data and AI leadership.

Cross-Functional Execution

Coordinate execution across Data Engineering, ML Engineering, Applied AI, Product, Security, and Infrastructure teams.
Drive alignment across stakeholders with competing priorities and complex technical dependencies.
Establish governance mechanisms, operating cadences, and execution frameworks suited to data and AI program rhythms.
Partner with senior technical leaders on trade-offs, architectural decisions, and delivery plans.

Risk & Dependency Management

Identify organizational, technical, and data-specific risks early - including model readiness, data quality, pipeline reliability, and infrastructure dependencies.
Drive mitigation planning and resolution of complex cross-functional issues.
Manage dependency networks across data platform, product engineering, and shared services.
Escalate effectively with clear context and recommendations.

Program Visibility & Operational Excellence

Provide executive-level reporting on milestones, risks, blockers, and overall program health.
Build dashboards and reporting frameworks that give leadership clear visibility into data and AI initiative progress.
Improve delivery predictability and execution discipline across data and ML workstreams.
Contribute to TPM best practices and operating models for data and AI program management.

What Success Looks Like

Within 12 months:

Successful delivery of large-scale data and AI platform initiatives with predictable execution.
Improved visibility into risks, pipeline dependencies, model delivery milestones, and overall program health.
Strong cross-team alignment between data engineering, ML engineering, and product teams.
Proactive risk management with minimal delivery surprises.
Trusted partnerships with Data, AI, Engineering, and executive stakeholders.

Basic Qualifications

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
10+ years of experience leading complex technical programs in SaaS, cloud, or enterprise software environments.
Experience managing programs that involve data engineering, ML infrastructure, AI/ML product delivery, or data platform development.
Proven ability to influence across organizations without direct authority.
Strong communication, analytical, and problem-solving skills.
Ability to operate effectively in fast-paced, ambiguous environments.

Preferred Qualifications

Hands-on familiarity with modern data stack technologies (e.g., Snowflake, dbt, Spark, Kafka, Airflow) or ML/AI platforms (e.g., SageMaker, Vertex AI, MLflow, or similar).
Experience coordinating LLM integration, RAG pipelines, or AI feature delivery in a product context.
Experience with platform engineering, cloud infrastructure, or data governance programs.
Familiarity with Agile or hybrid delivery methodologies in data and ML contexts.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Apply About employer

More about this job

Responsibilities

The Staff Technical Program Manager will lead large-scale, cross-functional programs across Kaseya's Data and AI platform organization. This role involves driving execution, managing complex technical dependencies, and influencing strategy in partnership with engineering and product leadership.

Requirements

Candidates must have a bachelor's degree in a technical field and over 10 years of experience leading complex technical programs in SaaS or enterprise software environments. Proficiency in data engineering, ML infrastructure, and the ability to influence cross-functional teams without direct authority are essential.

Skills

Technical Program Management
Data Engineering
Machine Learning Engineering
Applied AI
Cross-functional Leadership
Risk Management
Dependency Management
Strategic Planning
Stakeholder Management
Data Governance
Cloud Infrastructure
Agile Methodologies
Product Delivery
Platform Engineering
Executive Reporting

Visa sponsorship

Not detected in the job text

Keywords

Technical Program Manager
Data Engineering
Machine Learning
Applied AI
SaaS
Cloud
Snowflake
Dbt
Spark
Kafka
Airflow
SageMaker
Vertex AI
MLflow
LLM
RAG
Platform Engineering
Data Governance
Agile
Cybersecurity
IT Management
Cross-functional
Strategy
Risk Mitigation
Infrastructure
Product Delivery
Enterprise Software
Data Science
Architecture
Operations

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