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Added 15 mins ago
FI
Events Marketing Manager
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
Work with sales on target account lists, pre-booked meetings and on-site plans so reps walk in with a full calendar
Added 15 mins ago
Accountant
Lush Handmade Cosmetics
Vancouver, BC
…lease and occupancy accounting, prepaids, digital and retail sales accruals, and related balance sheet reconciliations. Our Lush staff live with purpose, finding their personal connection…
Added 15 mins ago
Territory Sales Representative - Charlottetown
Molson Coors
Charlottetown, PE
In the role of Territory Sales Representative working in Prince Edward Island, you will be part of the Atlantic Commercial team. This position reports to the New Brunswick/PEI District…
Added 29 mins ago
TO
Finance Clerk
Town of Pelham
Fonthill, ON
- Full-time
Reporting to the Manager of Financial Services/Deputy Treasurer, the Finance Clerk is responsible for performing a variety of financial, revenue, billing, collection, customer service, and…
Added 29 mins ago
WC
On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
1+ years of sales or account management experience.
Added 29 mins ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Role Description The Sales Account Manager is a full-time, on-site role based in Toronto, ON. This position is responsible for managing client accounts, building long-term relationships,…
Added 29 mins ago
R
Territory Manager - British Columbia
Rayner
Vancouver, BC
- Full-time
Territory Managers drive territory sales performance and market growth by achieving targets, expanding market share, and securing new business opportunities. They build and maintain strong…
Added 29 mins ago
LF
Accountant
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
- $71,370 to $79,300 CAD / year
- Full-time
…lease and occupancy accounting, prepaids, digital and retail sales accruals, and related balance sheet reconciliations. Our Lush staff live with purpose, finding their personal connection…
Added 29 mins ago
G
Key Account Manager
Greenhouse
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…year, and we need a competitive, positive, results-driven Key Account Manager to keep that momentum going. You'll own a defined portfolio of Canadian grocery accounts, spanning national,…
Added 30 mins ago
Client Services Manager
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
…equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades.…
Added 44 mins ago
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
We are seeking an Engineering Manager (P.Eng.) to join our Engineering team. This role is ideal for an experienced engineering leader who is passionate about developing high-performing…
Added 59 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 59 mins ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our…
Added 59 mins ago
WC
On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
1+ years of sales or account management experience.
Added 59 mins ago
HF
Business Development Manager
Hydra Fabricators
Nisku, AB
- Full-time
5+ years in industrial B2B business development, commercial sales, or strategic account management - with a track record of closing, not just quoting.
Added 1 hour ago
SM
Accounting Manager (Contract)
Spin Master
Toronto, ON
- Full-time
Spin Master is seeking a Accounting Manager, to join our dynamic Finance team! As a Accounting Manager, you will report to the Sr. Manager, Corporate Accounting and help lead the financial…
Added 1 hour ago
Account Manager
Kaseya Careers
Toronto, ON
Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of MSP accounts, focusing on supporting customers with strong growth potential.
Added 1 hour ago
T
Senior Relationship Manager
TD
Vancouver, BC
- Full-time
The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is…
Added 1 hour ago
CN
Lodge Manager - CSE
Civeo North America
Fort McMurray, AB
- Full-time
Civeo Services Employees LP is currently seeking a Lodge Manager for its facilities located in northern Alberta. Reporting to the Operations Manager, the successful candidate will oversee…
Added 1 hour ago
TT
General Sales Manager - Ottawa
Trane Technologies
Ottawa, ON
- Full-time
Trane is looking for a dynamic and compassionate General Sales Manager for our Ottawa, ON office, committed to delivering business results and continually fostering employee engagement. You…
Added 1 hour ago
BI
Insurance Account Representative
Billyard Insurance Group Inc.
Mississauga, ON
- Full-time
Role Description : Looking for a motivated Insurance Account Manager to join the team at the Billyard Insurance Group (BIG) Mississauga West Office. Must be committed to providing legendary…
Added 1 hour ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Manager – Banking Cloud & Platform Engineering
Added 1 hour ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our…
Added 1 hour ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
The Linedata Capitalstream Product Manager is responsible for managing Capitalstream product capabilities throughout the product lifecycle from initial concept and market research through…
Added 1 hour ago
BC
Assistant Director of Food and Beverage
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
Maintain a comprehensive working knowledge of the MacLab Bistro Manager, Vistas Dining Room Manager, Banquet Manager, Concessions Manager, Server, and Bartender job descriptions and…

Kastle Systems

Customer Service Representative I

UNAVAILABLE, Calgary, AB, Canada

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Job details

Apply by: Oct 30, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

At Kastle, the best Client Services Representative is genuinely excited to help customers. You will serve as a daily business contact for an assigned group of customers in a face paced environment, and will be responsible for responding to customer requests, trouble shooting, and resolving issues. You are patient, empathetic, and passionately communicative. You love to solve problems and can put yourself in our customers' shoes. The Client Services Representative is a mastermind of finding creative ways to deliver exceptional client experiences and to resolve complex client problems. This is a great opportunity to learn our business by being on the front lines supporting clients and customers, socializing the Kastle value proposition, and representing client needs and goals within the organization.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Responsibilities

Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
Ensures that client issues and requests are addressed to full resolution in an efficient and satisfactory manner.
Works closely with internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Communicates the client's goals and represent the client's interests to the team.
Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Qualifications

Bachelor’s degree or 1-3 years of customer service experience preferred.
Clear speaking voice, excellent telephone manner and professional writing skills.
Excellent organizational skills and ability to manage multiple competing priorities.
Technical and analytical skills; ability to learn new programs, systems, and applications.
Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.
Ability to work as a team player in a fast paced professional environment
Demonstrated sense of urgency in resolving customer needs.

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

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More about this job

Responsibilities

The Customer Service Representative serves as a primary point of contact for clients, managing requests and resolving complex issues in a fast-paced environment. They also collaborate with internal teams to support account growth and ensure client goals are effectively represented.

Requirements

Candidates should possess a bachelor's degree or 1-3 years of relevant customer service experience. Strong organizational, analytical, and communication skills are required to manage multiple priorities and troubleshoot client problems effectively.

Skills

Customer service
Troubleshooting
Communication
Problem solving
Critical thinking
Organizational skills
Time management
Analytical skills
Interpersonal skills
Technical aptitude
Account management
Conflict resolution
Professional writing
Telephone etiquette

Benefits

Medical
Dental
Vision
401k
Tuition assistance
Training assistance
BrightHorizons lifestyle assistance
Wellness program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Property Technology
Security Solutions
Access Control
Video Monitoring
Account Management
Troubleshooting
Client Relations
Business Development
Critical Thinking
Commercial Real Estate
Multifamily Real Estate
Construction
Education
Integrated Security
Project Management
Communication Skills
Analytical Skills

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