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Added 24 mins ago
S
Technology Manager
Skip
Oakville, ON
- Full-time
Prioritisation - Working closely with stakeholders and your Senior technology Manager to ensure the domain sets their priorities appropriately, in line with commercial needs and the…
Added 54 mins ago
TC
Operations Manager
The Cahill Group
Saint John, NB
- Full-time
Cahill Maritimes is looking to add an Operations Manager to our team, based in our Saint John, New Brunswick office. At Cahill Maritimes we execute commercial and industrial construction…
Added 54 mins ago
FT
Tire Technician
Fountain Tire
North Vancouver, BC
- Full-time
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or…
Added 1 hour ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then this role may be for you! We’re looking for a Success Enablement Manager to be part of our Success Enablement team.
Added 1 hour ago
B
Project Manager Global Expansion
Bombardier
Dorval, QC
- Full-time
Commercial Structuring & Negotiations: Support processes to obtain competitive and quality offers (RFPs, RFQs) and support commercial, contractual, and financial negotiations. You will…
Added 2 hours ago
NB
SME Account Manager, Business Flex
National Bank of Canada
Saskatoon, SK
- Full-time
A career as an SME Account Manager at Business Flex means being part of a dynamic team surrounded by experts. It also means taking responsibility of business clients who contact Business…
Added 2 hours ago
PD
Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
What does a Contents Manager with Paul Davis do?
Added 3 hours ago
KD
Customer Accounts Specialist
Keurig Dr Pepper
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
…closely with Transportation, Warehousing, Demand Planning, Commercial, and Finance teams to ensure flawless execution and Supply Chain metrics are…
Added 3 hours ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
…and develop scalable strategies that strengthen seller and manager…
Added 3 hours ago
RO
Farm Operations Manager – Harvest & Crop Handling
Rubicon Organics™
Delta, BC
- $90,000 to $92,000 CAD / year
- Full-time
The Farm Operations Manager – Harvest & Crop Handling leads and oversees agricultural operations associated with greenhouse crop harvesting, crop handling, and preparation for subsequent…
Added 3 hours ago
CI
Senior Manager Property Management
Colliers International
Burnaby, BC
- Full-time
As a Senior Property Manager, you will manage your assigned commercial portfolio, encompassing operations, financial activities, and key relationships with tenants, property owners, and…
Added 3 hours ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Added 3 hours ago
FB
Area Sales Manager
Flogas Britain
Field, BC
- Full-time
How you’ll power our business as an Area Sales Manager.
Added 3 hours ago
G
Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
…passionné par la transformation de l'innovation produit en impact commercial, ce poste est fait pour…
Added 4 hours ago
LT
Manager, Operations & Customer Delivery
Lotus Terminals Ltd.
Surrey, BC
- Full-time
Coordinate across Commercial, Drayage, Field Operations, and Risk Management
Added 4 hours ago
KR
Property Accountant
Kassen Recruitment
Vancouver, BC
- Full-time
…transactional work and develop a deeper understanding of how commercial properties operate, perform, and create long-term…
Added 4 hours ago
K
Account Manager
Kaseya
Toronto, ON
- Full-time
Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of MSP accounts, focusing on supporting customers with strong growth potential.
Added 4 hours ago
A
Sr. Manager, Key Accounts – Commercial Planning
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $130,000 CAD / year
- Full-time
The Senior Manager, Key Accounts – Commercial Planning is responsible for driving sustainable growth across key retail accounts by combining strategic account management with strong…
Added 4 hours ago
EE
Admin. & Estimating Assistant, Construction, Empire Envelope
Empire Envelope
AB · Edmonton, AB
- Full-time
Collaborating with the Production Manager and construction teams to support scope-specific pricing, cost analysis and specification updates.
Added 4 hours ago
RB
Branch Manager, Bayview & Wellington Branch
Royal Bank of Canada
ON · AURORA, Ontario
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 4 hours ago
Territory Sales Representative - Charlottetown
Molson Coors
Charlottetown, PE
In the role of Territory Sales Representative working in Prince Edward Island, you will be part of the Atlantic Commercial team. This position reports to the New Brunswick/PEI District…
Added 4 hours ago
LC
Business Relationship Manager - Waterloo
Libro Credit Union
Waterloo, ON
- Full-time
Join Libro as a Business Relationship Manager in our Waterloo Region
Added 4 hours ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Role Description The Sales Account Manager is a full-time, on-site role based in Toronto, ON. This position is responsible for managing client accounts, building long-term relationships,…
Added 4 hours ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
…growing toward a national footprint. We are seeking a Marketing Manager to own our brand, content, and campaigns, and to run the marketing engine that supports our commercial team across…
Added 4 hours ago
WM
Intern, Interior Architecture & Design (Spring)
Ware Malcomb
Ottawa, ON
- $18 to $22 CAD / hour
- Volunteer
Interns will report directly to an Interior Designer or Project Manager and will support the interior architecture and design studio in efforts of design, document development and…

Kastle Systems

Customer Service Representative I

UNAVAILABLE, Calgary, AB, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 30, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

At Kastle, the best Client Services Representative is genuinely excited to help customers. You will serve as a daily business contact for an assigned group of customers in a face paced environment, and will be responsible for responding to customer requests, trouble shooting, and resolving issues. You are patient, empathetic, and passionately communicative. You love to solve problems and can put yourself in our customers' shoes. The Client Services Representative is a mastermind of finding creative ways to deliver exceptional client experiences and to resolve complex client problems. This is a great opportunity to learn our business by being on the front lines supporting clients and customers, socializing the Kastle value proposition, and representing client needs and goals within the organization.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Responsibilities

Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
Ensures that client issues and requests are addressed to full resolution in an efficient and satisfactory manner.
Works closely with internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Communicates the client's goals and represent the client's interests to the team.
Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Qualifications

Bachelor’s degree or 1-3 years of customer service experience preferred.
Clear speaking voice, excellent telephone manner and professional writing skills.
Excellent organizational skills and ability to manage multiple competing priorities.
Technical and analytical skills; ability to learn new programs, systems, and applications.
Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.
Ability to work as a team player in a fast paced professional environment
Demonstrated sense of urgency in resolving customer needs.

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

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More about this job

Responsibilities

The Customer Service Representative serves as a primary point of contact for clients, managing requests and resolving complex issues in a fast-paced environment. They also collaborate with internal teams to support account growth and ensure client goals are effectively represented.

Requirements

Candidates should possess a bachelor's degree or 1-3 years of relevant customer service experience. Strong organizational, analytical, and communication skills are required to manage multiple priorities and troubleshoot client problems effectively.

Skills

Customer service
Troubleshooting
Communication
Problem solving
Critical thinking
Organizational skills
Time management
Analytical skills
Interpersonal skills
Technical aptitude
Account management
Conflict resolution
Professional writing
Telephone etiquette

Benefits

Medical
Dental
Vision
401k
Tuition assistance
Training assistance
BrightHorizons lifestyle assistance
Wellness program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Property Technology
Security Solutions
Access Control
Video Monitoring
Account Management
Troubleshooting
Client Relations
Business Development
Critical Thinking
Commercial Real Estate
Multifamily Real Estate
Construction
Education
Integrated Security
Project Management
Communication Skills
Analytical Skills

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