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Added 13 mins ago
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CCaaS Developer
Accenture
Montreal, QC
- Full-time
A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 13 mins ago
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Senior Information Security Analyst - Detection Engineering
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
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TDS Operations Analyst II
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
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Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
Excellent business management/development skills.
Added 13 mins ago
Product Manager, Terminal Payments
Stripe
Toronto, ON
…to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That…
Added 27 mins ago
CE
Senior Plant Engineer
Cenovus Energy
Calgary, AB
- Full-time
…their Calgary-based team, supporting Cenovus’s Conventional business. Reporting to the Sr. Manager, Process & Facilities Engineering, this dynamic role plays a key part in maximizing asset…
Added 27 mins ago
BP
Section Manager, Construction Support (MCR)
Bruce Power
Bruce Power
- Full-time
In support of achieving excellence and business results through safe, reliable operations, we are looking to hire Section Manager, Construction Support within the Major Component…
Added 27 mins ago
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Senior DevOps Developer
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a Senior DevOps Developer - within the Boeing Digital Services portfolio, reporting to the Manager of Software Development. This position is based in our…
Added 27 mins ago
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AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a AI Development Manager to join the Boeing Global Services (BGS) - Digital Services Technology organization, reporting to the Senior Manager of AI & Analytics.
Added 28 mins ago
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Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
Reporting to the Business Process Improvement Manager, you will work with functional teams and local and corporate IT to establish priorities, define meaningful performance measures, and…
Added 28 mins ago
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Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
Support the development of the overall strategy for commercial management of the Project Agreement with the Delivery Teams, vendors (including the construction manager, designer and…
Added 28 mins ago
M
Environmental Management Specialist
Metrolinx
Canada
- Full-time
Guide Business Units on how to meet EMS and regulatory obligations in project implementation and provide consultation on managing projects and records to achieve regulatory compliance goals.
Added 28 mins ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
Coordinate Creative Development and Production: Partner with creative and production leads to build realistic schedules that account for production, technical and accessibility…
Added 28 mins ago
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Sr. Technical GEO/SEO Specialist
Borrowell
Remote, Canada
- $85,000 to $110,000 CAD / year
- Full-time
- Remote
Experience: 3+ years in a technical SEO/GEO/content role, with a track record of scaling content to meet business objectives and KPIs (e.g., traffic, signups, revenue)
Added 28 mins ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
As wet commissioning begins, transition leadership to Plant Operations and the Commissioning, Startup & Operational Readiness Manager, with CapEx shifting to a technical support role.
Added 28 mins ago
Manager, Strategic Initiatives(Ottawa) - 12 Month Temporary
Scotiabank
Ottawa, ON
Strong problem-solving and solution-development capabilities, including the ability to conduct independent research, assess alternatives, identify risks and trade-offs, and present clear…
Added 28 mins ago
Manager, Identity Lifecycle Management
Scotiabank
Toronto, ON
Reporting to the Senior Manager, the Manager will lead a team of Security Analysts who perform access provisioning, audit reporting, and risk remediation related to Identity Management…
Added 28 mins ago
Senior Data Analyst
Government of Alberta
AB
This position reports to the Manager, Data and Analytics within the Modernization and Business Intelligence unit of Motor Vehicle Modernization branch of Traffic Safety Services (TSS)…
Added 28 mins ago
CO
BUSINESS ANALYST 311 #67732
City of Toronto
Toronto, ON
- Full-time
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience…
Added 28 mins ago
E9
Enterprise Systems Technologist 1 (System Administrator)
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $99,091 to $116,875 CAD / year
- Full-time
…Administrator) to join our Technology Services Team. Reporting to the Manager, Infrastructure Services, the Enterprise Systems Technologist 1 provides support to a variety of technology…
Added 28 mins ago
HI
Sales Manager - Western Canada
Holland Imports Inc.
Surrey, BC
- Full-time
The Sales Manager (West)’s primary responsibility is to maximize the Company’s sales performance as measured by revenue, gross margin growth, and gross margin contribution in BC, Alberta,…
Added 43 mins ago
BUSINESS ANALYST 311
City of Toronto
Toronto, ON
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience…
Added 43 mins ago
HG
Communications Manager
Hypertec Group
QC · St-Laurent, QC
- Full-time
Translate complex technical innovations into clear, engaging stories that highlight business value, customer impact, and Hypertec's expertise.
Added 43 mins ago
CS
Field Safety Advisor
Corrosion Service Company Limited
Winnipeg, MB
- Full-time
Assist National Health and Safety Manager to ensure that CSCL meets and maintains health & safety compliance with CSCL clients through a third-party Safety Compliance and Pre-qualification…
Added 43 mins ago
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Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
The Senior Manager, Credit Risk will lead and grow a team of Credit Risk Analysts, owning the day-to-day operations of the credit risk function while helping build it into something more…

Kastle Systems

Customer Service Representative I

UNAVAILABLE, Calgary, AB, Canada

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Job details

Apply by: Oct 30, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

At Kastle, the best Client Services Representative is genuinely excited to help customers. You will serve as a daily business contact for an assigned group of customers in a face paced environment, and will be responsible for responding to customer requests, trouble shooting, and resolving issues. You are patient, empathetic, and passionately communicative. You love to solve problems and can put yourself in our customers' shoes. The Client Services Representative is a mastermind of finding creative ways to deliver exceptional client experiences and to resolve complex client problems. This is a great opportunity to learn our business by being on the front lines supporting clients and customers, socializing the Kastle value proposition, and representing client needs and goals within the organization.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Responsibilities

Customer first mindset - responds to clients in a timely and high-quality manner while adhering to Kastle policies and standards.
Ensures that client issues and requests are addressed to full resolution in an efficient and satisfactory manner.
Works closely with internal teams to maintain a continuous knowledge of projects and proactively communicates potential issues and/or opportunities within or related to the project.
Aware and in pursuit of opportunities for account growth and new business, involving Sales, Client Services, Business Development support.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Communicates the client's goals and represent the client's interests to the team.
Reports to Manager, providing regular input on all client account activity, including status and call reports as required.

Qualifications

Bachelor’s degree or 1-3 years of customer service experience preferred.
Clear speaking voice, excellent telephone manner and professional writing skills.
Excellent organizational skills and ability to manage multiple competing priorities.
Technical and analytical skills; ability to learn new programs, systems, and applications.
Master troubleshooter; use logic and critical thinking skills to assess, prioritize, and solve problems.
Ability to work as a team player in a fast paced professional environment
Demonstrated sense of urgency in resolving customer needs.

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

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More about this job

Responsibilities

The Customer Service Representative serves as a primary point of contact for clients, managing requests and resolving complex issues in a fast-paced environment. They also collaborate with internal teams to support account growth and ensure client goals are effectively represented.

Requirements

Candidates should possess a bachelor's degree or 1-3 years of relevant customer service experience. Strong organizational, analytical, and communication skills are required to manage multiple priorities and troubleshoot client problems effectively.

Skills

Customer service
Troubleshooting
Communication
Problem solving
Critical thinking
Organizational skills
Time management
Analytical skills
Interpersonal skills
Technical aptitude
Account management
Conflict resolution
Professional writing
Telephone etiquette

Benefits

Medical
Dental
Vision
401k
Tuition assistance
Training assistance
BrightHorizons lifestyle assistance
Wellness program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Property Technology
Security Solutions
Access Control
Video Monitoring
Account Management
Troubleshooting
Client Relations
Business Development
Critical Thinking
Commercial Real Estate
Multifamily Real Estate
Construction
Education
Integrated Security
Project Management
Communication Skills
Analytical Skills

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