Jobs in Canada

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Added 1 min ago
FA
Finance Business Partner
Flair Airlines
Calgary, AB
- Full-time
Reporting to the Manager, Business Partnering, the Finance Business Partner provides financial insights and strategic support to operational leaders across the organization. The position is…
Added 1 min ago
GZ
Vice President Operations
Gestion Zagora
Toronto, ON
- Full-time
Reporting directly to the company's senior leadership, the Vice President of Operations will oversee the company's day-to-day operations, drive operational excellence, and ensure that all…
Added 1 min ago
GZ
Vice President Operations
Gestion Zagora
Montreal, QC
- Full-time
Added 31 mins ago
GT
Assistant Manager
Golf Town
Laval, QC
- Full-time
Lead and motivate staff through daily huddles, performance feedback, recognition programs, and sales initiatives.
Added 31 mins ago
GZ
Vice President Operations
Gestion Zagora
Moncton, NB
- Full-time
Reporting directly to the company's senior leadership, the Vice President of Operations will oversee the company's day-to-day operations, drive operational excellence, and ensure that all…
Added 31 mins ago
CO
Senior System Operator (LEC)
City of North Vancouver
North Vancouver, BC
- Full-time
…logic. Strong troubleshooting and analytical skills. Ability to lead operational activities and mentor staff. Strong communication and report-writing abilities. Proficiency with SCADA, BMS,…
Added 31 mins ago
SR
Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
Reporting directly to the Chief Executive Officer, the Chief Growth Officer will lead the company's go-to-market strategy and oversee all new business acquisition activities across North…
Added 45 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 1 hour ago
NL
Lead Invigilator (26:171)
Northern Lights College
Fort St. John, BC
- Full-time
The Lead Invigilator coordinates and participates in exam invigilation services, working with academic departments, faculty, and external agencies to schedule and deliver invigilation…
Added 1 hour ago
IP
Administrative Support Coordinator
Indigenous Perspectives Society
Vancouver, BC
- Full-time
…provincial stepped care continuum for anxiety and depression. Reporting to the Lead, Integrated Community Response for Depression & Anxiety, the Administrative Support Coordinator will be…
Added 1 hour ago
IP
Clinical Operations Manager
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Lead system improvements related to intake, scheduling, reporting, and data quality.
Added 1 hour ago
GZ
Vice President Operations
Gestion Zagora
Regina, SK
- Full-time
Reporting directly to the company's senior leadership, the Vice President of Operations will oversee the company's day-to-day operations, drive operational excellence, and ensure that all…
Added 1 hour ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
The Lead Quality Engineer is responsible for creating and executing comprehensive end to end testing strategies and solutions, with focus on data validation, integrity testing, and quality…
Added 2 hours ago
CM
Dean – Centre For Community Workforce Development
Coast Mountain College
Prince Rupert, BC
- Full-time
Lead business development, partnership development, client engagement, and market expansion initiatives.
Added 2 hours ago
GZ
Vice President Operations
Gestion Zagora
AB · Edmonton, AB
- Full-time
Reporting directly to the company's senior leadership, the Vice President of Operations will oversee the company's day-to-day operations, drive operational excellence, and ensure that all…
Added 2 hours ago
TS
Disability Support Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Full-time
Added 2 hours ago
RP
Manager, Inventory
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Reporting to the Senior Director, Controller, this new role as Inventory Manager, oversees the effective control over retail inventories and inventory store processes within the Rexall…
Added 2 hours ago
FC
Casual Courier-2
FedEx Canada
Drummondville, QC
- Part-time
Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
TC
Industrial Engineering Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
The primary purpose of this position is to lead all engineering activities and establish a mentality of process improvement within our distribution center. The Industrial Engineering…
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Ottawa, ON
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Quebec, QC
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
B
Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
You will lead and mentor team members, supporting their growth into capable, productive, and valued professionals.
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Montreal, QC
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Vancouver, BC
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…

Kawartha Lakes

Customer Experience Representative

Kawartha Lakes, ON, Canada

Salary: $34.06 (2026) · Full-time

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Job details

Pay: Salary: $34.06 (2026)
Job type: Full-time
Apply by: Dec 2, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Brief

This position is responsible for the administration and delivery of front line customer service to City of Kawartha Lakes customers across all service channels.

Employment Status

Temporary Full-Time

Union

CUPE 855 Inside

Open To

Internal/External Applicant(s)

Date Of Posting

Nov 2/26

Closing Date

11/11/2026

Duration (if Temporary)

Up to 12 months

The City of Kawartha Lakes invites applications to join our team as a Customer Experience Representative.

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!!

Job Title: Customer Experience Representative

Salary: $34.06 (2026)

Reports To: Manager, Customer Experience

Department: Community Services

Location: Kawartha Lakes Municipal Service Centres (Lindsay, Bobcaygeon, Coboconk, Omemee)

Hours: Normal working hours are 35 hours per week, Monday to Friday, 7 hours per day with core working hours between 8:00am and 5:00pm

Other: Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.

Job Description

Specific to this role:

Respond to customer needs in accordance with established policies and procedures (including tracking of inquiries and follow up), providing service in person, over telephone, and online for customers accessing City services including, but not limited to:
- Handle general and specialized customer inquiries;
- Payment processing;
- Create service requests for action;
- Administer licenses, permits, and certificates;
- Commissioner of Oaths and affidavit services;
- Support customer in the completion of various municipal documents
Provide administrative services including, but not limited to:
- Perform daily cash balancing and financial reconciliation;
- Data entry;
- Letter writing

As a Member Of The Team

Administer defined procedures and recommend solutions to challenges or process improvements
Respond to customer service concerns, investigating, problem solving and responding within defined processes and advancing to the attention of the team lead and/or manager, as appropriate
Maintain documentation, databases and corporate records in accordance with policy and divisional practice; consider legislative municipal requirements such as the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
Provide data to allow reporting and decision making
Procure services and goods as authorized by the manager
Perform other related duties as assigned

Qualifications

Post-secondary diploma in Office Administration, Municipal Administration or a related field
Minimum three (3) years of related progressive experience, preferably in a municipal environment (or similar) with multi-service provision knowledge
Working knowledge and understanding of a multitude of municipal services and related legislation
Effective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail and accuracy
Demonstrated customer service skills at a level to develop and maintain cooperative/collaborative working relationships both within and outside the organization
Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervision
Demonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality at all times, complying with all applicable privacy legislation and local policies and procedures
Demonstrated proficiency in Microsoft Office, the internet and any other related software
Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites
Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

This posting is for two (2) existing, currently open position within Customer Experience. Applications will be reviewed as received. Applicants must be prepared for skills testing.

The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.

We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.

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More about this job

Responsibilities

Provide front-line customer service in person, by telephone, and online, handling inquiries, payments, service requests, permits, and municipal documents. Perform administrative and financial tasks, maintain records, investigate and resolve customer concerns, and support reporting and process improvements.

Requirements

Requires a post-secondary diploma in Office Administration, Municipal Administration, or a related field, plus at least three years of related progressive experience, preferably in a municipal or similar multi-service environment. Candidates need knowledge of municipal services and legislation, strong communication and customer service skills, proficiency with Microsoft Office, and a valid Ontario Class G driver's licence or the ability to travel frequently between work sites.

Skills

Customer Service
Customer Inquiry Management
Payment Processing
Service Request Creation
License and Permit Administration
Commissioner of Oaths Services
Cash Balancing
Financial Reconciliation
Data Entry
Written Communication
Oral Communication
Problem Solving
Time Management
Confidentiality
Microsoft Office
Records Management

Visa sponsorship

Not detected in the job text

Keywords

Municipal Administration
Customer Experience
Customer Service
Municipal Services
Payment Processing
Service Requests
Licenses
Permits
Certificates
Commissioner of Oaths
Affidavit Services
Cash Balancing
Financial Reconciliation
Data Entry
Database Management
Corporate Records
Municipal Freedom of Information and Protection of Privacy Act
MFIPPA
Microsoft Office
Privacy Legislation
Criminal Record Check
Process Improvement
Confidentiality

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