Inside Sales Representative

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Experience: 2+ years of customer service experience
Posting language: English
Posted: Oct 13, 2026

Original job description

Company Description

Keddco Mfg. Ltd. is a leading provider of high-quality products and services to the Petrochemical and Oil Industries, consistently meeting or exceeding customer expectations. Located in Edmonton, Alberta, Keddco combines advanced manufacturing capabilities, significant inventory, and a commitment to quality and customer service. Our organization is ISO certified, ensuring adherence to a rigorous Quality Management System, and continually striving for operational improvement and excellence. We uphold our values of customer service, integrity, and fairness, which has been the foundation of our success. Keddco is supported by a dedicated team of employees focused on producing reliable and exceptional products.

Role Description

This is a full-time, on-site, role for an Inside Sales Representative located in Edmonton, AB. The Inside Sales Representative will be responsible for answering calls and emails, providing quotes, processing orders, and answering customer inquiries, while providing excellent service to ensure customer satisfaction. Day-to-day tasks include communicating with clients, preparing and submitting quotes, managing orders, and collaborating with the team to meet sales targets. The role also involves responding to client needs promptly and resolving any inquiries to ensure a seamless experience for customers. This is a high-volume position.

Skills & Responsibilities

Provide outstanding customer service to all customers
Generate accurate quotes in a timely and efficient manner
Answer phone call and e-mail inquiries from customers
Generate purchase orders for approved quotes
Provide accurate orders for the production team
Respond swiftly and courteously to customer inquiries
Build rapport with customers through friendly, engaging communication
Work professionally with our procurement and quality team when a quote requires
Other duties as assigned.

Qualifications

Strong PVF knowledge an asset
Experience in providing sales quotes and processing sales orders
Experience in a high-volume role
Experience in Microsoft Excel is considered an asset
2+ years of customer service experience
Excellent communication skills, both verbal and written
Exceptional organizational skills
Ability to multitask and meet timelines
Ability to achieve targets

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More about this job

Responsibilities

Respond to customer calls and emails, provide timely and accurate quotes, process orders and purchase orders, and resolve customer inquiries. Coordinate with production, procurement, and quality teams while supporting sales targets and delivering a high-quality customer experience.

Requirements

The role seeks at least two years of customer service experience, experience preparing sales quotes and processing orders, and the ability to work in a high-volume environment. Strong communication and organizational skills, multitasking, and meeting timelines and targets are required; PVF knowledge and Microsoft Excel experience are assets.

Skills

Customer Service
Inside Sales
Sales Quoting
Sales Order Processing
Purchase Order Generation
Customer Communication
Email Communication
Telephone Communication
Order Management
Microsoft Excel
PVF Knowledge
Organizational Skills
Multitasking
Time Management
Target Achievement
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Petrochemical Industry
Oil Industry
PVF
Sales Quotes
Sales Orders
Purchase Orders
Order Processing
Microsoft Excel
High-Volume Environment
Production
Procurement
Quality Management System
ISO Certification
Customer Satisfaction
Sales Targets
Written Communication
Verbal Communication
Multitasking
Organizational Skills

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