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Added 41 mins ago
ME
IT Operations Analyst
MCDOUGALL ENERGY INC
St. Thomas, ON
- Full-time
McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations…
Added 55 mins ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 55 mins ago
YY
Senior Sourcing Analyst - Packaging
YA YA Foods Corp
Toronto, ON
- Up to $72,000 CAD / year
- Full-time
Support development of category strategies through data analysis, demand forecasting, and market insights
Added 1 hour ago
Analyst, Total Rewards (Non-Union)
Alectra Utilities
Vaughan, ON
The Analyst, Total Rewards conducts detailed compensation analysis, develops data-driven insights and recommendations, and maintains dashboards and reporting to support informed…
Added 2 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 2 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 2 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 2 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 2 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 2 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 4 hours ago
Help Desk Analyst
Keeran Networks
Toronto, ON
You are looking for an opportunity to demonstrate your innate abilities as a Help Desk Analyst. Perhaps, you are ready for your next challenge, addressing more complex issues and problems.…
Added 5 hours ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
…and implementation as well as provide user and operational support on applications to business…
Added 6 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
…will be responsible for the administration, maintenance and support of the Microsoft Dynamics 365 F&O application. The role involves ensuring the system’s optimal performance, support,…
Added 6 hours ago
RH
Financial Planning Analyst
Robert Half
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
…development, construction, and asset management is seeking a Senior Analyst on the FP&A and risk team. The role supports financial planning, forecasting, reporting, and analysis across…
Added 8 hours ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
We are seeking a highly organized and resourceful Senior Business Systems Analyst to support our enterprise-wide information management, SharePoint remediation, and PII-related initiatives,…
Added 8 hours ago
NE
Junior Accountant - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
The Co-op student will support the accounting team with day-to-day financial operations, focusing primarily on bookkeeping and financial record maintenance. This role provides hands-on…
Added 8 hours ago
CI
Vice President, Information Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
…operational friction, and positioning Information Systems to support Calian’s future…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
NB
Senior Analyst Litigation
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst within the Legal Affairs – Capital Markets and Wealth Management team at National Bank means acting as a specialist supporting complex litigation and regulatory…
Added 9 hours ago
NB
Chief Analyst Financial Performance
National Bank of Canada
Montreal, QC
- Full-time
As a Chief Analyst on National Bank’s Financial Performance Management – Commercial Banking team you will actively contribute to analyzing and tracking financial results.
Added 10 hours ago
WI
Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
…critical to the entire Starling Group. The work you do will support, empower, and protect our businesses…
Added 12 hours ago
A
Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role…
Added 14 hours ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
The Compensation Analyst provides specialized financial, budgetary and compensation expertise to support the University of Victoria's strategic, operational and regulatory requirements.…
Added 14 hours ago
CI
Bilingual Reimbursement Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
…telephone phone assistance to patients requiring reimbursement support on identified pharmaceutical company brands. They represent the patient with private or public insurers to optimize…
Added 15 hours ago
MJ
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
- Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…

Keeran Networks

Help Desk Analyst

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 2, 2026

Original job description

Help Desk Analyst - Toronto

You are looking for an opportunity to demonstrate your innate abilities as a Help Desk Analyst. Perhaps, you are ready for your next challenge, addressing more complex issues and problems. You pride yourself on figuring out the impossible. And you also want a team that you can work hand in hand with, adding to a diverse culture built on respect.

Reporting to the Team Lead, you will provide technical support, advice, and guidance to Keeran clients in their applications, hardware, software, and other related computing systems. You will look to be growing your skills as a communicator and feel accomplished closing tickets, ensuring clients are happy and growing your knowledge base with exposure to many industries.

Your day-to-day responsibilities may include:

· Responding to a variety of client support issues or vendor support, via telephone or in person at their locations, to identify issues and offer solutions in a friendly and efficient manner

· Analyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelines

· Provide complete support for client environments including hardware, operating systems, line of business applications and network equipment

· Focused on completion of ticket volume in short time frame with client success in mind

· Client site visits to resolve issues that couldn’t be fixed remotely

· Use, update and contribute learning content to the internal knowledge database

Your resume should outline the following:

· Post-secondary education with an IT focus or equivalent

· Previous experience working with a managed service provider would be an asset

· Experience working with Windows desktop, server support and networking

· Investment in further knowledge and education through any further certifications

· Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop, and software version management

During the interview process, we will be looking for:

· How you express your technical knowledge and articulate IT issues that you have been able to solve

· Exceptional interpersonal skills: how you relate with others even when you’re under the pressure of an interview

· Examples of how you manage multiple projects at a time taking into consideration time management and organizational skills. Working for a managed service provider means being able to prioritize tasks with minimal supervision

· Examples of how you’ve gone above and beyond for your client group (whether in house or as a consultant in the past)

Why Keeran:

· A dedicated and transparent leadership team

· Commitment to your growth and development

· Tier 1 experience (0-2 years of previous help desk experience)

· Tier 2 experience (2-4 years of previous help desk experience)

· Overtime pay!

· A platform to voice your ideas and your concerns

Apply About employer

More about this job

Responsibilities

Provide technical support for hardware, software, and network systems to clients via telephone or on-site visits. Analyze and diagnose complex technical issues while maintaining efficient ticket resolution timelines.

Requirements

Requires post-secondary education in IT or equivalent and experience with Windows desktop, server support, and networking. Candidates should demonstrate strong interpersonal skills and the ability to manage multiple projects under pressure.

Skills

Technical support
Hardware troubleshooting
Software support
Network support
Windows desktop support
Server support
Disaster recovery
Backup and recovery
Security
Client communication
Problem solving
Time management
Organizational skills
Interpersonal skills
Ticket management

Benefits

Overtime pay
Growth and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Managed Service Provider
Windows
Server Support
Networking
Hardware
Software
Security
Backup and Recovery
Disaster Recovery
Desktop Support
Technical Support
Ticket Management
Client Relations
IT Infrastructure

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