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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 5 mins ago
MC
Sr Project Manager Delivery Lead (35688)
Myticas Consulting
Toronto, ON
- Contract
Act as a hands-on Business Analyst and Scrum Master when required, leading requirements discovery, backlog management, sprint planning, and delivery facilitation.
Added 5 mins ago
SE
Quality Manager in Projects
Siemens Energy
Montreal, QC
- Full-time
In regard to functional matters the reporting line is additionally to the execution unit Quality Manager/ Head of Quality of the project related business.
Added 5 mins ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of…
Added 5 mins ago
L
Principal Product Manager
Lightworks
Toronto, ON
- Full-time
Lightworks is hiring a Principal Product Manager to work within the AI Consortium (AIC) for our Head of Engineering, alongside AI Consortium members. The AIC is developing several projects,…
Added 19 mins ago
OH
Lead, Methodologist, Analytics
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
The role: Reporting to the Manager, Analytics, you will lead analytics work within the Surgical and Medical Imaging sectors - from selecting and developing indicators and methodologies to…
Added 19 mins ago
IH
Cardiology Technologist
Interior Health Authority
Williams Lake, BC
- Full-time
Participates in Quality Management and/or Quality Assurance programs (including LEAN projects/initiatives) by providing information and input to Manager (or designate)
Added 19 mins ago
PH
Billing Manager
Peace Hills Insurance
AB · Edmonton, AB
- Full-time
We currently have a position available for a Manager in our Billing department. Reporting to the CFO, the successful candidate will provide overall management and direction to the billing…
Added 19 mins ago
FC
Area Manager - Station/ HUB
FedEx Canada
Delta, BC
- Full-time
Proven ability to apply sound business judgment to establish and accomplish goals.
Added 19 mins ago
S
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
Location: Remote/Hybrid- Vancouver, BC (Candidates MUST reside in the Vancouver Metropolitan area)Employment Type Full Time Permanent Reports to: Manager, Process Engineering
Added 19 mins ago
K
Senior Quality Manager - Energy Construction
Kiewit
AB · Edmonton, AB
- Full-time
As a Sr. Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 20 mins ago
AF
Environmental, Social and Governance (ESG) Co-op
Agri Foods
Burnaby, BC
- Full-time
May be required to work on-site depending on business needs.
Added 20 mins ago
AF
QA Co-op, Organic Meadow
Agri Foods
Guelph, ON
- Full-time
May be required to work on-site at the Organic Meadow, Guelph Plant depending on business needs.
Added 20 mins ago
GC
Credit Analyst
GMS Canada
Nanaimo, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 20 mins ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · Manufacturing (SLG)
- Full-time
Assist the General Manager with labor planning, task assignments, and progress monitoring.
Added 20 mins ago
GC
Credit Analyst
GMS Canada
Victoria, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 20 mins ago
GC
Account Manager
GMS Canada
Regina, SK
- Full-time
Follow sales leads by reviewing Trade Publications/Notices and attend Sales Team meetings to grow your business.
Added 20 mins ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
The GMS Canada / Home Depot Account Manager, reporting directly to the Vice President - Purchasing & Home Depot Integration, will serve as the primary day-to-day point of coordination…
Added 20 mins ago
GC
Credit Analyst
GMS Canada
Calgary, AB
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 20 mins ago
GC
Category Manager
GMS Canada
Langford, BC
- Full-time
The Category Manager is responsible for product life cycle in their category from purchase to point of sale, making changes to the product line as needed to increase revenue. Working…
Added 20 mins ago
KE
BPO Operations Manager
Kelly Education
AB · Canada-Alberta-Customer On-site
- Full-time
High school diploma or equivalent; business administration or office-management training preferred.
Added 20 mins ago
Technical Account Manager, Advanced Materials
IMCD Group B.V.
Canada
…speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business…
Added 20 mins ago
W
Product Marketing Manager
WeTransact
Montreal, QC
- Full-time
WeTransact is looking for a Product Marketing Manager to join our growing marketing team.
Added 20 mins ago
W
Senior Full Stack Engineer
WeTransact
Montreal, QC
- Full-time
…own time. After that, there’s a conversation with the hiring manager followed by a culture interview, and we aim to get back to you within 5 days at every…
Added 35 mins ago
MO
Municipal Clerk
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
Oversee the development of an electronic records management system, working in tandem with the Records Management Clerk and the Manager of IT
Added 35 mins ago
PT
Sales Development Representative
Procore Technologies
Toronto, ON · CA - Ontario - Toronto
- Full-time
We are looking for a Sales Development Representative (SDR) to create new business opportunities and accelerate Procore’s customer growth across the construction industry. As the Sales…

Kelly Education

BPO Operations Manager

AB, Canada
Canada-Alberta-Customer On-site, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5 years of Leadership and administrative experience, including coordinating people, projects, or shared services.
Posting language: English
Posted: Oct 28, 2026

Original job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our BPO Ops Manager is responsible for:

Leading, coaching, and developing the administrative team, including hiring, onboarding, performance management, and cross-training.
Coordinating work intake, priorities, assignments, and coverage to meet department needs and changing operational demands.
Overseeing administrative services, including scheduling, meetings, correspondence, records, document preparation, purchasing, and expense or time-entry support.
Establishing consistent procedures, templates, backup plans, and documentation for shared administrative services.
Partnering with refinery leaders and department teams to coordinate daily support, turnaround activities, meeting logistics, and document tracking.
Handling confidential information appropriately and following site safety, access, records-management, and company requirements.
Monitoring workload, service levels, and KPIs; identifying process improvements and communicating priorities, status, and timelines.
Serving as an escalation point for service issues and adjusting plans as operational priorities change.

Essential Skills, Knowledge & Experiences:

High school diploma or equivalent; business administration or office-management training preferred.
5 years of Leadership and administrative experience, including coordinating people, projects, or shared services.
Strong leadership, coaching, organization, prioritization, communication, customer-service, and problem-solving skills.
Proficiency with common office and collaboration tools, calendars, spreadsheets, presentations, and document-management systems.
Ability to work on-site at a refinery and meet site access, safety, and training requirements.
Industrial-sector, centralized support, turnaround planning, document control, purchasing, or change-tracking experience preferred.
Ability to use required PPE and move through the facility as needed, subject to site requirements and applicable accommodations.

Benefits of Working at Kelly

We understand that each person has unique professional and personal needs. Life at Kelly will offer you: 3 weeks of vacation within the first year, 5 Kelly Wellness days and 4 additional Kelly Floating days, competitive Health and Dental plan, Employee Assistance Program, Tuition Reimbursement Program, Group Retirement Saving Plan Program with matching options after completion of first year and access to hundreds of employee discounts.

Kelly is an equal opportunity employer. We value the diversity of the people we hire and serve. We are committed to creating an accessible and inclusive workplace.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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More about this job

Responsibilities

The BPO Operations Manager leads, coaches, and develops the administrative team while overseeing daily administrative services and operational workflows. They partner with refinery leaders to coordinate support, monitor KPIs, and ensure process improvements are implemented effectively.

Requirements

Candidates must have at least 5 years of leadership and administrative experience, with a high school diploma or equivalent required. Proficiency in office collaboration tools and the ability to work on-site at a refinery while adhering to safety requirements is essential.

Skills

Leadership
Coaching
Administrative management
Project coordination
Organization
Prioritization
Communication
Customer service
Problem-solving
Office tools
Spreadsheets
Presentations
Document management
Turnaround planning
Document control
Purchasing

Benefits

3 weeks of vacation
5 Kelly Wellness days
4 Kelly Floating days
Health and Dental plan
Employee Assistance Program
Tuition Reimbursement Program
Group Retirement Saving Plan Program with matching options
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

BPO Operations
Administrative Services
Performance Management
Onboarding
Cross-training
Work intake
KPIs
Refinery
Turnaround activities
Document control
Purchasing
Change-tracking
PPE
Safety compliance
Records management
Scheduling
Collaboration tools
Spreadsheets
Presentations
Centralized support

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