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Added 1 day ago
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IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Organize and facilitate key Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
Added 4 mins ago
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Customer Experience Associate
TD
London, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 4 mins ago
T
Customer Experience Associate
TD
Mississauga, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 4 mins ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Belleville, ON
- $70,000 to $100,000 CAD / year
…Managers, and other members of the Firm to deliver high-quality tax planning, compliance, and advisory services. You will take ownership of increasingly complex assignments, support the…
Added 4 mins ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Trenton, NS
- $70,000 to $100,000 CAD / year
…Managers, and other members of the Firm to deliver high-quality tax planning, compliance, and advisory services. You will take ownership of increasingly complex assignments, support the…
Added 4 mins ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
…Managers, and other members of the Firm to deliver high-quality tax planning, compliance, and advisory services. You will take ownership of increasingly complex assignments, support the…
Added 18 mins ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 48 mins ago
TS
Marine Compliance and Safety Manager
Thames Skills Academy (TSA)
Leader, SK
- Full-time
…water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking…
Added 1 hour ago
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Material Coordinator
Thales
Halifax, NS
- Full-time
…shall strive to support an uninterrupted flow of goods and/or services required by the project while ensuring compliance with quality and delivery…
Added 1 hour ago
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Personal Banking Associate
TD
Richmond, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
…Managers, and other members of the Firm to deliver high-quality tax planning, compliance, and advisory services. You will take ownership of increasingly complex assignments, support the…
Added 1 hour ago
TS
Facilities Maintenance Technician
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Full-time
The position performs work within the scope of its skills, training, and experience and assists the Facilities Manager in determining when external trades, contractors, consultants, or…
Added 1 hour ago
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Government Relations Manager
ATB
Edmonton, AB · Calgary, AB
- Full-time
As a Government Relations Manager, you are responsible for executing on key strategies to advance ATB Financial's business goals, while monitoring legislative developments and translating…
Added 1 hour ago
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Assistant Manager, Site Marketing (12-Month Contract)
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Assistant Manager, Site Marketing, you’ll be responsible for leading site marketing across Sephora Canada’s digital platforms. The work you do will impact…
Added 1 hour ago
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Senior Project Manager
Worley
Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
We are seeking an accomplished and highly effective Senior Project Manager to oversee the planning, execution, and closure of large, complex capital projects valued over 1Billion across our…
Added 1 hour ago
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Community Support Worker - Kelowna
Strive
Kelowna, BC
- Part-time
Employer paid extended health benefits including prescription medication, paraprofessional services, vision, etc. *
Added 1 hour ago
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Specialist, Data Developer
Vale
Canada
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 1 hour ago
NS
Health Care Social Worker (Masters) - Trauma Program
Nova Scotia Health Authority
Halifax, NS
- Internship
The Health Care Social Worker reports to the Trauma Program Manager, but is also supported by Program Manager, Bone and Joint within the Rehabilitation and Supportive Care portfolio,…
Added 1 hour ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
…assists in the identification and resolution of programs and services within the assigned region. The position oversees Supportive Housing Advisors (SHAs) and or Non-Profit Portfolio…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 1 hour ago
NS
Physiotherapist Resident - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Person-Centered Ambulatory Care department within the Rehabilitation and Supportive Care Services portfolio, the Physiotherapist working in…
Added 1 hour ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The physiotherapist works under the supervision of a CZ Manager and is a member of the interdisciplinary Seniors Care Team responsible for providing service to seniors >65 years of age in…
Added 1 hour ago
NS
Physiotherapy Resident - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The Physiotherapist reports to the Rehabilitation Services Manager and assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations…
Added 1 hour ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of…
Added 1 hour ago
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Principal Product Manager
Lightworks
Toronto, ON
- Full-time
Lightworks is hiring a Principal Product Manager to work within the AI Consortium (AIC) for our Head of Engineering, alongside AI Consortium members. The AIC is developing several projects,…
Added 1 hour ago
IH
Clinical Specialist | Home Health
Interior Health Authority
Kelowna, BC
- Full-time
The Clinical Specialist provides clinical expertise and leadership to the programs and services within the area of responsibility to support the success of the portfolio. The Clinical…

Kelly Education

BPO Operations Manager

AB, Canada
Canada-Alberta-Customer On-site, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5 years of Leadership and administrative experience, including coordinating people, projects, or shared services.
Posting language: English
Posted: Oct 28, 2026

Original job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our BPO Ops Manager is responsible for:

Leading, coaching, and developing the administrative team, including hiring, onboarding, performance management, and cross-training.
Coordinating work intake, priorities, assignments, and coverage to meet department needs and changing operational demands.
Overseeing administrative services, including scheduling, meetings, correspondence, records, document preparation, purchasing, and expense or time-entry support.
Establishing consistent procedures, templates, backup plans, and documentation for shared administrative services.
Partnering with refinery leaders and department teams to coordinate daily support, turnaround activities, meeting logistics, and document tracking.
Handling confidential information appropriately and following site safety, access, records-management, and company requirements.
Monitoring workload, service levels, and KPIs; identifying process improvements and communicating priorities, status, and timelines.
Serving as an escalation point for service issues and adjusting plans as operational priorities change.

Essential Skills, Knowledge & Experiences:

High school diploma or equivalent; business administration or office-management training preferred.
5 years of Leadership and administrative experience, including coordinating people, projects, or shared services.
Strong leadership, coaching, organization, prioritization, communication, customer-service, and problem-solving skills.
Proficiency with common office and collaboration tools, calendars, spreadsheets, presentations, and document-management systems.
Ability to work on-site at a refinery and meet site access, safety, and training requirements.
Industrial-sector, centralized support, turnaround planning, document control, purchasing, or change-tracking experience preferred.
Ability to use required PPE and move through the facility as needed, subject to site requirements and applicable accommodations.

Benefits of Working at Kelly

We understand that each person has unique professional and personal needs. Life at Kelly will offer you: 3 weeks of vacation within the first year, 5 Kelly Wellness days and 4 additional Kelly Floating days, competitive Health and Dental plan, Employee Assistance Program, Tuition Reimbursement Program, Group Retirement Saving Plan Program with matching options after completion of first year and access to hundreds of employee discounts.

Kelly is an equal opportunity employer. We value the diversity of the people we hire and serve. We are committed to creating an accessible and inclusive workplace.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Apply About employer

More about this job

Responsibilities

The BPO Operations Manager leads, coaches, and develops the administrative team while overseeing daily administrative services and operational workflows. They partner with refinery leaders to coordinate support, monitor KPIs, and ensure process improvements are implemented effectively.

Requirements

Candidates must have at least 5 years of leadership and administrative experience, with a high school diploma or equivalent required. Proficiency in office collaboration tools and the ability to work on-site at a refinery while adhering to safety requirements is essential.

Skills

Leadership
Coaching
Administrative management
Project coordination
Organization
Prioritization
Communication
Customer service
Problem-solving
Office tools
Spreadsheets
Presentations
Document management
Turnaround planning
Document control
Purchasing

Benefits

3 weeks of vacation
5 Kelly Wellness days
4 Kelly Floating days
Health and Dental plan
Employee Assistance Program
Tuition Reimbursement Program
Group Retirement Saving Plan Program with matching options
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

BPO Operations
Administrative Services
Performance Management
Onboarding
Cross-training
Work intake
KPIs
Refinery
Turnaround activities
Document control
Purchasing
Change-tracking
PPE
Safety compliance
Records management
Scheduling
Collaboration tools
Spreadsheets
Presentations
Centralized support

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