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Added 9 mins ago
T
Material Coordinator
Thales
Halifax, NS
- Full-time
…worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence,…
Added 9 mins ago
TS
Facilities Maintenance Technician
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Full-time
The position performs work within the scope of its skills, training, and experience and assists the Facilities Manager in determining when external trades, contractors, consultants, or…
Added 9 mins ago
S
Assistant Manager, Site Marketing (12-Month Contract)
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Assistant Manager, Site Marketing, you’ll be responsible for leading site marketing across Sephora Canada’s digital platforms. The work you do will impact…
Added 9 mins ago
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Senior Project Manager
Worley
Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Progressive experience in managing capital projects, with at least 10 years in a Project Manager role.
Added 9 mins ago
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Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
3+ years people management experience (including leading virtual teams).
Added 9 mins ago
SC
store manager, St. Thomas, ON
Starbucks Coffee Company
St. Thomas, ON
- $59,400 to $78,450 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 9 mins ago
SC
store manager, Grimsby, ON
Starbucks Coffee Company
Grimsby, ON
- $59,400 to $78,450 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 9 mins ago
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Specialist, Data Developer
Vale
Canada
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 24 mins ago
NS
Physiotherapist - Rehabilitation Services
Nova Scotia Health Authority
Bridgewater, NS
- Internship
Reporting to the Health Services Manager, the Physiotherapist assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations or…
Added 24 mins ago
NS
Health Care Social Worker (Masters) - Trauma Program
Nova Scotia Health Authority
Halifax, NS
- Internship
The Health Care Social Worker reports to the Trauma Program Manager, but is also supported by Program Manager, Bone and Joint within the Rehabilitation and Supportive Care portfolio,…
Added 24 mins ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
…compensation and supports the growth and development of its…
Added 24 mins ago
NS
Registered Pharmacy Technician - Pyxis Support
Nova Scotia Health Authority
Halifax, NS
- Full-time
In conjunction with the Pharmacy Operations Manager, the Pyxis Support Registered Pharmacy Technician is responsible for the management of the pharmacy automated dispensing cabinet system…
Added 24 mins ago
LH
Care Coordinator
Lifemark Health Group
Liverpool, NS
- Part-time
Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and…
Added 24 mins ago
NS
Physiotherapist Resident - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Person-Centered Ambulatory Care department within the Rehabilitation and Supportive Care Services portfolio, the Physiotherapist working in…
Added 24 mins ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Reporting to the Program Manager of the Bone & Joint department within the Rehabilitation and Supportive Care Services portfolio, the Physiotherapist assesses, diagnoses and treats patients…
Added 24 mins ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The physiotherapist works under the supervision of a CZ Manager and is a member of the interdisciplinary Seniors Care Team responsible for providing service to seniors >65 years of age in…
Added 24 mins ago
NS
Physiotherapy Resident - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The Physiotherapist reports to the Rehabilitation Services Manager and assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations…
Added 24 mins ago
NS
Rehabilitation Assistant - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The Rehabilitation Assistant works under the direction of the Manager, and supervision of the Physiotherapist and Occupational Therapist. The Rehabilitation Assistant works as an active…
Added 24 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
Hands-on experience integrating with LLMs or agent frameworks and building production workflows around them (evaluation, observability, safety)
Added 24 mins ago
NB
Account Manager, Business Flex
National Bank of Canada
AB · Edmonton, AB
- Full-time
Pursuing a career as a Flex Business Account Manager means being part of a dynamic team surrounded by experts. It also involves taking charge of entrepreneurial clients who contact Flex…
Added 39 mins ago
MG
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the Clinical Manager, Pharmacy, the Drug Access Facilitator facilitates, coordinates and evaluates the available programs and resources to access medication reimbursement…
Added 39 mins ago
SE
Quality Manager in Projects
Siemens Energy
Montreal, QC
- Full-time
The role of the QMiP is to advise the Project Director/ Project Manager in expediting quality assurance on the project(s). The QMIP is also responsible for managing and/or monitoring the…
Added 39 mins ago
NS
Air Conditioning/Refrigeration Technician - Maintenance and Operations
Nova Scotia Health Authority
Halifax, NS
- Full-time
Under the general direction of the Assistant Manager, Maintenance and Operations, the Air Conditioning/Refrigeration Technician performs a variety of skills related to the trade which are…
Added 39 mins ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
…do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation…
Added 39 mins ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
Hands-on experience integrating with LLMs or agent frameworks and building production workflows around them (evaluation, observability, safety)

Kelly Education

BPO Operations Manager

AB, Canada
Canada-Alberta-Customer On-site, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5 years of Leadership and administrative experience, including coordinating people, projects, or shared services.
Posting language: English
Posted: Oct 28, 2026

Original job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our BPO Ops Manager is responsible for:

Leading, coaching, and developing the administrative team, including hiring, onboarding, performance management, and cross-training.
Coordinating work intake, priorities, assignments, and coverage to meet department needs and changing operational demands.
Overseeing administrative services, including scheduling, meetings, correspondence, records, document preparation, purchasing, and expense or time-entry support.
Establishing consistent procedures, templates, backup plans, and documentation for shared administrative services.
Partnering with refinery leaders and department teams to coordinate daily support, turnaround activities, meeting logistics, and document tracking.
Handling confidential information appropriately and following site safety, access, records-management, and company requirements.
Monitoring workload, service levels, and KPIs; identifying process improvements and communicating priorities, status, and timelines.
Serving as an escalation point for service issues and adjusting plans as operational priorities change.

Essential Skills, Knowledge & Experiences:

High school diploma or equivalent; business administration or office-management training preferred.
5 years of Leadership and administrative experience, including coordinating people, projects, or shared services.
Strong leadership, coaching, organization, prioritization, communication, customer-service, and problem-solving skills.
Proficiency with common office and collaboration tools, calendars, spreadsheets, presentations, and document-management systems.
Ability to work on-site at a refinery and meet site access, safety, and training requirements.
Industrial-sector, centralized support, turnaround planning, document control, purchasing, or change-tracking experience preferred.
Ability to use required PPE and move through the facility as needed, subject to site requirements and applicable accommodations.

Benefits of Working at Kelly

We understand that each person has unique professional and personal needs. Life at Kelly will offer you: 3 weeks of vacation within the first year, 5 Kelly Wellness days and 4 additional Kelly Floating days, competitive Health and Dental plan, Employee Assistance Program, Tuition Reimbursement Program, Group Retirement Saving Plan Program with matching options after completion of first year and access to hundreds of employee discounts.

Kelly is an equal opportunity employer. We value the diversity of the people we hire and serve. We are committed to creating an accessible and inclusive workplace.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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More about this job

Responsibilities

The BPO Operations Manager leads, coaches, and develops the administrative team while overseeing daily administrative services and operational workflows. They partner with refinery leaders to coordinate support, monitor KPIs, and ensure process improvements are implemented effectively.

Requirements

Candidates must have at least 5 years of leadership and administrative experience, with a high school diploma or equivalent required. Proficiency in office collaboration tools and the ability to work on-site at a refinery while adhering to safety requirements is essential.

Skills

Leadership
Coaching
Administrative management
Project coordination
Organization
Prioritization
Communication
Customer service
Problem-solving
Office tools
Spreadsheets
Presentations
Document management
Turnaround planning
Document control
Purchasing

Benefits

3 weeks of vacation
5 Kelly Wellness days
4 Kelly Floating days
Health and Dental plan
Employee Assistance Program
Tuition Reimbursement Program
Group Retirement Saving Plan Program with matching options
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

BPO Operations
Administrative Services
Performance Management
Onboarding
Cross-training
Work intake
KPIs
Refinery
Turnaround activities
Document control
Purchasing
Change-tracking
PPE
Safety compliance
Records management
Scheduling
Collaboration tools
Spreadsheets
Presentations
Centralized support

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