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Added 4 mins ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
Added 33 mins ago
OH
Lead, Methodologist, Analytics
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
Added 34 mins ago
KE
BPO Operations Manager
Kelly Education
AB · Canada-Alberta-Customer On-site
- Full-time
Leading, coaching, and developing the administrative team, including hiring, onboarding, performance management, and cross-training.
Added 34 mins ago
Technical Account Manager, Advanced Materials
IMCD Group B.V.
Canada
…in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions,…
Added 50 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 50 mins ago
TS
Resident Support Team Lead
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Part-time
Monitors the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed medication.
Added 50 mins ago
A
Senior Process Engineer*** Analyste principale, ingénieur de procédés
Aliaxis
Montreal, QC · AB · L'Assomption, QC · Saint-Joseph-de-Beauce, QC · Clarkson, ON · CA - Clarkson - Office
- Full-time
…list at the end) and reports to the Senior Process Engineering…
Added 50 mins ago
IG
Senior Process Engineer*** Analyste principale, ingénieur de procédés
IPEX Group
Montreal, QC · AB · L'Assomption, QC · Saint-Joseph-de-Beauce, QC · Clarkson, ON · CA - Clarkson - Office
- Full-time
…list at the end) and reports to the Senior Process Engineering…
Added 1 hour ago
L
Financial Service Representative - LendDirect Office 1586
LendDirect
Calgary, AB
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 1 hour ago
WC
Journeyman Automotive Service Technician
Wilco Contractors Northwest Inc
AB · Edmonton, Alberta
- Full-time
Room to grow – Ongoing training and development opportunities, including support for apprentices working toward certification.
Added 1 hour ago
DC
Manager, Real Estate & Land Services
Dillon Consulting Limited
Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Iqaluit, NU · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Sydney, NS
- Full-time
We are currently seeking a Manager, Real Estate & Land Services Business Unit to join our team. At Dillon, we operate as one team, the successful candidate can be based out of any of our…
Added 1 hour ago
A
Territory Manager, Facial Aesthetics (North Shore of Montreal)
AbbVie
Blainville, QC
- Full-time
…valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial sales team. This role will cover the North Shore of…
Added 1 hour ago
Manager, Global Benefits
Geotab
Canada
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and…
Added 1 hour ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
Diploma or degree in accounting, payroll, or equivalent combo of training and experience.
Added 1 hour ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…professionals with relevant prior experience. As an Engagement Manager, you will lead project teams in both post-deal value creation efforts and pricing/GTM due diligence activities.…
Added 1 hour ago
OM
Senior Campaign Manager, Social
Omnicom Media
Toronto, ON
- Full-time
The role of the Senior Campaign Manager is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to provide best…
Added 1 hour ago
A
Regional Operations Manager
Archipelago
Victoria, BC
- Temporary
…locations? Archipelago is seeking an organized, practical operations manager to support the reliable delivery of our fisheries monitoring…
Added 1 hour ago
AC
Full-time International Student Advisor
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting directly to the Manager of International Student Integration, the incumbent will serve as the key support to registered and current international learners studying at Algonquin…
Added 1 hour ago
D
Team Leader, Home Based Services
DDRC
Calgary, AB
- Full-time
Report to the Manager of HBS any outstanding training or individuals who do not respond to requests to participate in mandatory training
Added 1 hour ago
Production Supervision - Inbound Support Team Leader
Price Industries Limited
Winnipeg, MB
Personal and Professional Development - We are committed to helping you reach your potential through training and education.
Added 1 hour ago
SR
Human Resources Advisor
Simpcw Resources Group
Kamloops 1, BC
- Full-time
Reporting to the Human Resources Manager, the Human Resources Advisor is responsible for providing operational HR leadership and day-to-day support across assigned business units. This role…
Added 1 hour ago
PP
Service Technician
Peterbilt Pacific
Prince George, BC
- $46.05 to $51.17 CAD / hour
- Full-time
Remain accountable to the Service Manager and Shop Foreman for all work performed
Added 1 hour ago
CC
Leadership Development Program (British Columbia)
Chick-fil-A Corporate Support Center
BC · British Columbia, Canada
- Full-time
This role is a part of our global Leadership Development Program, which includes an initial training in the U.S., and the remainder of the program will be spent in Canada. For more…
Added 1 hour ago
CC
Leadership Development Program (Alberta)
Chick-fil-A Corporate Support Center
AB · Alberta, Canada
- Full-time
This role is a part of our global Leadership Development Program, which includes an initial training in the U.S., and the remainder of the program will be spent in Canada. For more…
Added 1 hour ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team

Kelly Education

BPO Operations Manager

AB, Canada
Canada-Alberta-Customer On-site, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5 years of Leadership and administrative experience, including coordinating people, projects, or shared services.
Posting language: English
Posted: Oct 28, 2026

Original job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our BPO Ops Manager is responsible for:

Leading, coaching, and developing the administrative team, including hiring, onboarding, performance management, and cross-training.
Coordinating work intake, priorities, assignments, and coverage to meet department needs and changing operational demands.
Overseeing administrative services, including scheduling, meetings, correspondence, records, document preparation, purchasing, and expense or time-entry support.
Establishing consistent procedures, templates, backup plans, and documentation for shared administrative services.
Partnering with refinery leaders and department teams to coordinate daily support, turnaround activities, meeting logistics, and document tracking.
Handling confidential information appropriately and following site safety, access, records-management, and company requirements.
Monitoring workload, service levels, and KPIs; identifying process improvements and communicating priorities, status, and timelines.
Serving as an escalation point for service issues and adjusting plans as operational priorities change.

Essential Skills, Knowledge & Experiences:

High school diploma or equivalent; business administration or office-management training preferred.
5 years of Leadership and administrative experience, including coordinating people, projects, or shared services.
Strong leadership, coaching, organization, prioritization, communication, customer-service, and problem-solving skills.
Proficiency with common office and collaboration tools, calendars, spreadsheets, presentations, and document-management systems.
Ability to work on-site at a refinery and meet site access, safety, and training requirements.
Industrial-sector, centralized support, turnaround planning, document control, purchasing, or change-tracking experience preferred.
Ability to use required PPE and move through the facility as needed, subject to site requirements and applicable accommodations.

Benefits of Working at Kelly

We understand that each person has unique professional and personal needs. Life at Kelly will offer you: 3 weeks of vacation within the first year, 5 Kelly Wellness days and 4 additional Kelly Floating days, competitive Health and Dental plan, Employee Assistance Program, Tuition Reimbursement Program, Group Retirement Saving Plan Program with matching options after completion of first year and access to hundreds of employee discounts.

Kelly is an equal opportunity employer. We value the diversity of the people we hire and serve. We are committed to creating an accessible and inclusive workplace.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Apply About employer

More about this job

Responsibilities

The BPO Operations Manager leads, coaches, and develops the administrative team while overseeing daily administrative services and operational workflows. They partner with refinery leaders to coordinate support, monitor KPIs, and ensure process improvements are implemented effectively.

Requirements

Candidates must have at least 5 years of leadership and administrative experience, with a high school diploma or equivalent required. Proficiency in office collaboration tools and the ability to work on-site at a refinery while adhering to safety requirements is essential.

Skills

Leadership
Coaching
Administrative management
Project coordination
Organization
Prioritization
Communication
Customer service
Problem-solving
Office tools
Spreadsheets
Presentations
Document management
Turnaround planning
Document control
Purchasing

Benefits

3 weeks of vacation
5 Kelly Wellness days
4 Kelly Floating days
Health and Dental plan
Employee Assistance Program
Tuition Reimbursement Program
Group Retirement Saving Plan Program with matching options
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

BPO Operations
Administrative Services
Performance Management
Onboarding
Cross-training
Work intake
KPIs
Refinery
Turnaround activities
Document control
Purchasing
Change-tracking
PPE
Safety compliance
Records management
Scheduling
Collaboration tools
Spreadsheets
Presentations
Centralized support

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