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Added 47 mins ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Nepean, ON
- Full-time
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering…
Added 47 mins ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Kanata, ON
- Full-time
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering…
Added 1 hour ago
LS
Manufacturing Customer Service Representative - Permanent - 19565
LRO Staffing
Ottawa, ON
- Full-time
…metal products and assemblies, is seeking a motivated Technical Customer Service Representative. The company serves customers in the telecommunications, high tech, electronics, medical,…
Added 1 hour ago
CO
Part-Time Customer Service Associate
City of Brampton
Brampton, ON
- Part-time
- Temporary
Reporting to the Supervisor, Operations Call Centre, act as first point of customer contact for the City’s multi-channel, multi-location 24x7 Contact Centre and 311 Service, Cashiers and…
Added 1 hour ago
Customer Support Representative
Zen Educate
Vancouver, BC
Location: Hybrid, Vancouver, BC (3 days in office/week)
Added 2 hours ago
AA
Customer Service Representative - Auto Body (Kingston)
Assured Automotive
Kingston, ON
- Full-time
Valid driver’s license required
Added 3 hours ago
MM
Customer Service Representative - Part- Time
Mini Mall Storage Properties
Ottawa, ON · Nepean, ON
- Full-time
As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our…
Added 3 hours ago
Customer Service Representative
U-Haul
Calgary, AB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 4 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 hours ago
Customer Service Representative - Tecmuseh & Lauzon, ON (30 hrs/week) - 12 Month Contract
Scotiabank
Windsor, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 5 hours ago
B
Customer Service Representative
BMO
Winnipeg, MB
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 5 hours ago
BG
Customer Service Representative - Auto Body (Kingston)
Boyd Group Services
Kingston, ON
- Full-time
Valid driver’s license required
Added 6 hours ago
GF
Customer Service Representative (Motivator) - Calgary Trinity Hills at Olympic Park
GoodLife Fitness
Calgary, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 6 hours ago
CK
Part Time Overnight Customer Service Representative
Circle K
Moncton, NB
- Part-time
Night shift premium
Added 6 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 6 hours ago
SB
Customer Service Representative
Sleeman Breweries Ltd.
Delta, BC · Vancouver, BC
- Full-time
Our story is about more than great beverages, it’s about people, pride, and progress. As a Customer Service Representative, you will support direct delivery customers by coordinating orders…
Added 6 hours ago
RP
Temporary Customer Service Representative - Royal Bank Plaza
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 6 hours ago
RP
Temporary Customer Service Representative (Weekends) - Maple Leaf Square
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 7 hours ago
KS
Bilingual Customer Service Representative
Kelly Science, Engineering, Technology & Telecom
Longueuil, QC
- Full-time
Bilingual Customer Service Representative – Aerospace Industry
Added 8 hours ago
Customer Service Representative
U-Haul
Calgary, AB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 8 hours ago
GF
Overnight Customer Service Representative (Motivator) – Hamilton Stone Church and Upper Ottawa
GoodLife Fitness
Hamilton, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 8 hours ago
AA
Customer Service Representative - Auto Body (North York-Thornhill)
Assured Automotive
Vaughan, ON
- Full-time
Valid driver’s license required
Added 8 hours ago
A
Customer Service Representative
Aplin
Winnipeg, MB
- Full-time
Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client in Winnipeg, hiring multiple full time Customer Service Representatives.
Added 8 hours ago
KC
Part-Time Customer Service Representative - Kelowna
Keolis Canada
Kelowna, BC
- Part-time
While flexible availability is preferred, priority consideration may be given to candidates who are available to work weekday evening shifts (4:00 p.m · Work-life-friendly hours with no scheduled night shifts
Added 9 hours ago
GE
Customer Service Representative
GFL Environmental Inc.
Toronto, ON
- Part-time
The Customer Service Representative is responsible for delivering exceptional customer service, managing incoming and outgoing customer communications, resolving inquiries and complaints,…

Kelly Science, Engineering, Technology & Telecom

Bilingual Customer Service Representative

Longueuil, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English · French
Posted: Nov 12, 2026

Original job description

English section of this bilingual listing.

Kelly Services is currently seeking an experienced Bilingual Customer Service Representative to join a leading organization in the aerospace industry, located in Longueuil, Quebec.

This is an exciting opportunity for a customer service professional who enjoys building strong client relationships, solving complex problems, and working in a fast-paced, dynamic environment.

In this role, you will be responsible for managing customer inquiries, supporting key accounts, coordinating with internal teams, and ensuring a high level of customer satisfaction.

Key Responsibilities

Respond to customer inquiries by phone and email, ensuring timely, professional, and accurate communication.
Independently manage complex customer requests and identify appropriate solutions.
Build and maintain strong relationships with key customer accounts.
Closely monitor ongoing activities and work in progress to ensure customer expectations and deadlines are met.
Collaborate with internal departments to resolve issues and support daily operations.
Maintain accurate records of customer interactions, transactions, and account activities.
Identify recurring customer concerns and recommend process improvements.
Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Support additional projects and responsibilities as required.

Qualifications & Experience

Fully bilingual in French and English, with excellent written and verbal communication skills.
Bachelor's degree with 4–7 years of relevant experience, or master's degree with 2–5 years of experience.
Educational background in business administration, aerospace, finance, operations management, customer service, or a related field.
Experience using SAP, CRM systems, and Microsoft Office Suite.
Ability to extract, organize, and analyze data for reporting purposes.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Proven ability to work independently, take initiative, and resolve complex customer situations.
Excellent relationship-building skills and a strong customer-focused approach.
Ability to remain professional and effective under pressure while meeting tight deadlines.

Work Environment & Schedule

Full-time position based in Longueuil, Quebec.
Standard working hours: 8:00 AM – 5:00 PM (Flexible)
Flexibility to work overtime during busy periods, particularly month-end closing.
Participation in an established on-call rotation, which may occasionally include weekends.
Remote or on-site work arrangements depending on operational requirements.

Why Join This Opportunity?

This position offers the opportunity to contribute to a well-established organization in the aerospace sector while working closely with key customers and internal teams.

If you are a motivated, detail-oriented professional who enjoys taking ownership, building relationships, and finding solutions, we would love to hear from you!

Apply today through Kelly Services and take the next step in your career!

Read the full bilingual original

Représentant(e) du service à la clientèle bilingue – Industrie aérospatiale

Lieu : Longueuil, Québec

Type de poste : Temps plein

Secteur : Aérospatiale

À propos de l'opportunité

Kelly Services est actuellement à la recherche d'un(e) représentant(e) du service à la clientèle bilingue pour se joindre à une entreprise d'envergure dans le secteur aérospatial, située à Longueuil.

Il s'agit d'une belle opportunité pour une personne qui aime bâtir des relations durables avec les clients, résoudre des problèmes complexes et évoluer dans un environnement dynamique où les journées ne se ressemblent pas.

Dans ce rôle, vous serez responsable de la gestion des demandes clients, du suivi des comptes clés et de la coordination avec différentes équipes internes afin d'assurer un service de qualité.

Principales responsabilités

Répondre aux demandes des clients par téléphone et par courriel, en assurant un service rapide, professionnel et précis.
Prendre en charge de façon autonome les demandes complexes et proposer des solutions adaptées.
Développer et maintenir des relations solides avec les comptes clients clés.
Assurer un suivi rigoureux des dossiers et des travaux en cours afin de respecter les attentes et les échéanciers.
Collaborer avec les différents départements internes pour résoudre les problèmes et faciliter les opérations.
Maintenir des dossiers précis concernant les interactions, les transactions et les activités des clients.
Identifier les problèmes récurrents et recommander des améliorations aux processus.
Participer aux initiatives d'amélioration continue afin d'optimiser l'expérience client.
Effectuer toute autre tâche ou projet connexe selon les besoins.

Qualifications et expérience recherchées

Parfaitement bilingue en français et en anglais, à l'oral comme à l'écrit.
Baccalauréat accompagné de 4 à 7 années d'expérience pertinente, ou maîtrise accompagnée de 2 à 5 années d'expérience.
Formation en administration des affaires, aérospatiale, finance, gestion des opérations, service à la clientèle ou domaine connexe.
Expérience avec SAP, les systèmes CRM et la suite Microsoft Office.
Capacité à extraire, organiser et analyser des données à des fins de production de rapports.
Excellentes aptitudes en communication, en organisation et en gestion des priorités.
Capacité à travailler de façon autonome et à gérer plusieurs dossiers simultanément.
Aptitude à bâtir des relations professionnelles solides et à offrir un service à la clientèle de qualité.
Capacité à travailler sous pression, à s'adapter rapidement et à respecter des échéanciers serrés.
Grand souci du détail, sens de l'initiative et approche proactive.

Environnement de travail et horaire

Poste à temps plein basé à Longueuil, Québec.
Horaire régulier de 8 h à 17 h (Flexible)
Flexibilité requise pour effectuer des heures supplémentaires, notamment lors des clôtures de fin de mois.
Participation à un système de garde sur rotation pouvant occasionnellement inclure les fins de semaine.
Travail à distance ou sur place selon les besoins opérationnels.

Pourquoi cette opportunité?

Vous aurez l'occasion de contribuer aux activités d'une entreprise bien établie dans le secteur aérospatial, tout en développant des relations privilégiées avec des clients importants et en collaborant avec différentes équipes.

Si vous êtes une personne organisée, proactive et passionnée par le service à la clientèle, nous aimerions vous rencontrer!

Postulez dès aujourd'hui auprès de Kelly Services!

Bilingual Customer Service Representative – Aerospace Industry

Location: Longueuil, QC

Position Type: Full-Time

Industry: Aerospace

About the Opportunity

Kelly Services is currently seeking an experienced Bilingual Customer Service Representative to join a leading organization in the aerospace industry, located in Longueuil, Quebec.

This is an exciting opportunity for a customer service professional who enjoys building strong client relationships, solving complex problems, and working in a fast-paced, dynamic environment.

In this role, you will be responsible for managing customer inquiries, supporting key accounts, coordinating with internal teams, and ensuring a high level of customer satisfaction.

Key Responsibilities

Respond to customer inquiries by phone and email, ensuring timely, professional, and accurate communication.
Independently manage complex customer requests and identify appropriate solutions.
Build and maintain strong relationships with key customer accounts.
Closely monitor ongoing activities and work in progress to ensure customer expectations and deadlines are met.
Collaborate with internal departments to resolve issues and support daily operations.
Maintain accurate records of customer interactions, transactions, and account activities.
Identify recurring customer concerns and recommend process improvements.
Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Support additional projects and responsibilities as required.

Qualifications & Experience

Fully bilingual in French and English, with excellent written and verbal communication skills.
Bachelor's degree with 4–7 years of relevant experience, or master's degree with 2–5 years of experience.
Educational background in business administration, aerospace, finance, operations management, customer service, or a related field.
Experience using SAP, CRM systems, and Microsoft Office Suite.
Ability to extract, organize, and analyze data for reporting purposes.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Proven ability to work independently, take initiative, and resolve complex customer situations.
Excellent relationship-building skills and a strong customer-focused approach.
Ability to remain professional and effective under pressure while meeting tight deadlines.

Work Environment & Schedule

Full-time position based in Longueuil, Quebec.
Standard working hours: 8:00 AM – 5:00 PM (Flexible)
Flexibility to work overtime during busy periods, particularly month-end closing.
Participation in an established on-call rotation, which may occasionally include weekends.
Remote or on-site work arrangements depending on operational requirements.

Why Join This Opportunity?

This position offers the opportunity to contribute to a well-established organization in the aerospace sector while working closely with key customers and internal teams.

If you are a motivated, detail-oriented professional who enjoys taking ownership, building relationships, and finding solutions, we would love to hear from you!

Apply today through Kelly Services and take the next step in your career!

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to customer inquiries, independently resolve complex requests, and build relationships with key accounts while tracking ongoing work and maintaining accurate records. Coordinate with internal teams, identify recurring issues, and contribute to process improvements and other projects to enhance customer satisfaction and operational efficiency.

Requirements

Requires fluency in written and spoken French and English, plus a bachelor's degree with 4–7 years of relevant experience or a master's degree with 2–5 years. Candidates should have experience with SAP, CRM systems, and Microsoft Office, along with strong communication, organizational, analytical, relationship-building, and problem-solving skills.

Skills

Bilingual Communication
Customer Service
Complex Problem Solving
Account Management
Cross-Functional Collaboration
Record Keeping
Process Improvement
Data Analysis
Reporting
SAP
CRM Systems
Microsoft Office
Organization
Prioritization
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Aerospace
Customer Service
French
English
Key Accounts
Customer Inquiries
Customer Satisfaction
SAP
CRM Systems
Microsoft Office
Data Analysis
Reporting
Process Improvement
Continuous Improvement
Cross-Functional Collaboration
Account Activities
Operations Management
Month-End Closing
On-Call Rotation
Overtime

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Work requirements

Jobs in Canada