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Added 4 mins ago
17877- Implementation Specialist - Canada
Vensure Employer Solutions
Quebec, QC
Up to $71,760 USD / year
Full-time
…solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and…
Added 4 mins ago
IT - Technical Analyst III
Robertson & Company Ltd.
Toronto, ON
Contract
Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams
Added 5 mins ago
Business Development Representative for a VC Firm - (US & Europe Markets)
Purple Sales Solutions Inc.
Toronto, ON
Full-time
Business Development Representative for North America and Europe
Added 20 mins ago
17877- Implementation Specialist - Canada
Distro
Quebec, QC
Full-time
…solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and…
Added 35 mins ago
Sales & Service Representative (Fly In/ Fly Out, 7 on/ 7 off)
Grainger Businesses
Fort McMurray, AB
The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer…
Added 35 mins ago
Financial Service Representative
Money Mart
Selkirk, MB
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 35 mins ago
Financial Service Representative
Money Mart
Vancouver, BC
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 50 mins ago
Implementation Specialist - Canada
Vensure Employer Solutions
Westmount, QC
…solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and…
Added 2 hours ago
Sales Representative
Logistique Trans-Pro / Trans-Pro Logistics
Toronto, ON
Full-time
We’re looking for a Sales Representative to join our Toronto team and help grow our customer base.
Added 2 hours ago
Chief Executive Officer
Chamber of Shipping of British Columbia
NS · Nova Scotia, Canada
Full-time
…for SCSCL. As the organization’s senior executive and primary representative, the CEO will be responsible for advancing the Corporation’s strategic priorities, driving business development…
Added 2 hours ago
Medical Laboratory Technologist - Sechelt Hospital Labs
Provincial Health Services Authority
Sechelt, BC
Full-time
Meaningful Impact: Support diverse clinical areas, community-based to tertiary care hospitals with state of the art diagnostics, ensuring optimal outcomes for all patient populations. Work…
Added 2 hours ago
Clinical Dietitian
Provincial Health Services Authority
Abbotsford, BC
Full-time
…care too – offering health, wellness, development programs to support you – at work and at…
Added 2 hours ago
Program Manager- Supply Chain
Leonardo DRS
Bedford, QC
Full-time
…supplier performance, cost, schedule, and risk management in support of program and business objectives. The position also supports the Director of Supply Chain in terms of occasion backup…
Added 2 hours ago
Registration/Booking Clerk
Provincial Health Services Authority
Vancouver, BC
Full-time
…care too – offering health, wellness, development programs to support you – at work and at…
Added 3 hours ago
Revenue Manager - Food & Beverage
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Support evaluating group and catering business to ensure we are maximizing revenues and profitability in food & beverage.
Added 3 hours ago
Discovery Representative | Représentant(e) du programme Découverte
TD SYNNEX Canada ULC
Quebec, QC · St. Laurent, Quebec
Full-time
Support business operations through activities such as order processing, quoting, reporting, product research, and basic financial analysis.
Added 6 hours ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 7 hours ago
Business and Influencer Partnership Manager
Moomoo Canada
Toronto, ON · North York, ON
Full-time
…to expand our team with a dynamic, growth-mindset Investment…
Added 7 hours ago
Business Development Representative – Enterprise Sales
TRSB Inc.
Montreal, QC
Full-time
TRSB is looking for a Business Development Representative to help grow the North American market for OTTO, our multilingual enablement platform (ottorl.ai).
Added 10 hours ago
FT - Program Coordinator - Outreach Surrey
Connective
Surrey, BC
Internship
Liaises with Connective staff to support the agency’s initiatives and to deliver client-centred services in keeping with our philosophy.
Added 10 hours ago
Estimator - Industrial Cleaning
Vertex Resource Group Ltd.
Sherwood Park, AB
Full-time
Review completed estimates with Business Development representatives and aid in understanding work packages; assist Business Development representative in following up with Clients
Added 10 hours ago
Inside Sales Representative
ElectriHub
Oakville, ON
Full-time
Role Description The Inside Sales Representative is a full-time, on-site role based in Oakville, ON, responsible for driving sales and supporting customers through phone, email, and online…
Added 10 hours ago
Sales Development Representative
Trane Technologies
Montreal, QC
Full-time
Strong business acumen and curiosity about building operations, energy economics, and sustainability.
Added 10 hours ago
DZ Driver (Utility Rep)
Clean Harbors
Oshawa, ON
Full-time
Clean Harbors/Safety-Kleen in Oshawa, ON is seeking a Utility Representative (DZ Driver) to join our safety conscious team! The Utility Reps operate box and vacuum trucks on open routes…
Added 11 hours ago
Warehouse Team Leader
Ryder System, Inc.
Caledon, ON
Full-time
…supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a…

Kelly Services (Canada), Ltd.

Customer Services- Order Management

Markham, ON, Canada

Pay: $25 to $28 CAD / hour
Job type: Contract
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Kelly Services' has partnered with a client in Markham, ON to recruit for a Temp to Perm role

Customer Services/ Order Management Representative for a medical device manufacturing company

Role: Customer Services/ Order Management

Contract until December 2026- extendable or converted to perm

Monday to Friday onsite

Location: Markham, ON

Salary: $25-$28/hour + 4% vacation pay

The Customer Service Representative is responsible for managing the full lifecycle of customer orders while maintaining customer expectations and experience. This role ensures accurate order entry, coordination with production planning, QA release, logistics, and shipping teams, and timely communication with customers. The position acts as the primary point of contact for order processing, product availability, shipment scheduling, and issue resolution while maintaining compliance with all the internal and external regulations and requirements.

Order Management & Processing

Manage end‑to‑end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on‑time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order‑related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit‑ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross‑Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Apply today!

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More about this job

Responsibilities

Manage customer orders from receipt through delivery, including order entry, product availability checks, coordination with production, quality, warehousing, and logistics, and preparation of shipping and regulatory documents. Serve as the primary customer contact for order updates and issue resolution while maintaining compliant, audit-ready records and supporting cross-functional planning and process improvement.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have advanced Excel skills, experience with data entry and preparing quotes, invoices, and customer orders, familiarity with QuickBooks, Salesforce, and other ERP systems, and effective written and verbal communication skills.

Skills

Order Management
Customer Service
End-to-End Order Processing
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote and Invoice Preparation
Customer Communication
Shipment Tracking
Documentation Management
GMP and GDP Compliance

Benefits

4% Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Processing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Pharmaceutical
Biotechnology
Medical Devices
GMP
GDP
ISO Standards
Standard Operating Procedures
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
Supply and Operations Planning
Inventory Planning
Certificates of Analysis
Safety Data Sheets
Shipping Documentation
Audit Readiness
Continuous Improvement

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