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Added 23 mins ago
Process Control Engineer Co-op/Intern - Summer 2027
The Mosaic Company
Esterhazy, SK
Full-time
Support circuit optimization efforts, including field checks, Key Performance Indicator (KPI) tracking, and performance monitoring to sustain operational success.
Added 23 mins ago
Customer Service Representative
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Belleville, ON
Full-time
Reporting to the Manager, Administrative Services, the Customer Services Representative supports the Customer and Administration Services Section of Transportation & Operations Services in…
Added 23 mins ago
Sales Representative - Facility Services
Cintas Canada
Kawartha Lakes, ON · Lindsay, ON
Full-time
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Added 23 mins ago
Représentant(e), Location – Immobilier commercial | Leasing Representative – Commercial Real Estate
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Full-time
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Added 23 mins ago
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Added 39 mins ago
Manager, Quality Assurance
Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
Toronto, ON
$132,000 to $165,000 CAD / year
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Added 54 mins ago
Director, Personal Lines, Business Planning & Performance
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Toronto, ON · Winnipeg, MB · Calgary, AB · North York - Toronto, ON (Hybr, ON
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Field Sales & Marketing Representative
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Access support documents and tools from online shared sources.
Added 54 mins ago
Field Operations (Portage La Prairie)
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Added 54 mins ago
Sales Representative - Facility Services
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Added 1 hour ago
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Added 1 hour ago
Product Support Representative - Parts
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Added 1 hour ago
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Kelly Services (Canada), Ltd.

Customer Services- Order Management

Markham, ON, Canada

Pay: $25 to $28 CAD / hour
Job type: Contract
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Kelly Services' has partnered with a client in Markham, ON to recruit for a Temp to Perm role

Customer Services/ Order Management Representative for a medical device manufacturing company

Role: Customer Services/ Order Management

Contract until December 2026- extendable or converted to perm

Monday to Friday onsite

Location: Markham, ON

Salary: $25-$28/hour + 4% vacation pay

The Customer Service Representative is responsible for managing the full lifecycle of customer orders while maintaining customer expectations and experience. This role ensures accurate order entry, coordination with production planning, QA release, logistics, and shipping teams, and timely communication with customers. The position acts as the primary point of contact for order processing, product availability, shipment scheduling, and issue resolution while maintaining compliance with all the internal and external regulations and requirements.

Order Management & Processing

Manage end‑to‑end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on‑time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order‑related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit‑ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross‑Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Apply today!

Apply About employer

More about this job

Responsibilities

Manage customer orders from receipt through delivery, including order entry, product availability checks, coordination with production, quality, warehousing, and logistics, and preparation of shipping and regulatory documents. Serve as the primary customer contact for order updates and issue resolution while maintaining compliant, audit-ready records and supporting cross-functional planning and process improvement.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have advanced Excel skills, experience with data entry and preparing quotes, invoices, and customer orders, familiarity with QuickBooks, Salesforce, and other ERP systems, and effective written and verbal communication skills.

Skills

Order Management
Customer Service
End-to-End Order Processing
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote and Invoice Preparation
Customer Communication
Shipment Tracking
Documentation Management
GMP and GDP Compliance

Benefits

4% Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Processing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Pharmaceutical
Biotechnology
Medical Devices
GMP
GDP
ISO Standards
Standard Operating Procedures
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
Supply and Operations Planning
Inventory Planning
Certificates of Analysis
Safety Data Sheets
Shipping Documentation
Audit Readiness
Continuous Improvement

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