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Added 1 hour ago
Manager, Customer Experience
Sysco Canada Inc.
Winnipeg, MB
Full-time
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales,…
Added 3 hours ago
Salesforce Business System Analyst- Financial Services Cloud
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
Demonstrated ability to lead business-critical initiatives from discovery through delivery.
Added 3 hours ago
Manager, Customer Experience
Sysco
Winnipeg, MB · Sysco Winnipeg
Full-time
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales,…
Added 4 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the Ministry of Health), appropriate to the…
Added 4 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the Ministry of Health), appropriate to the…
Added 4 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the Ministry of Health), appropriate to the…
Added 7 hours ago
Business Development Representative
Intelex Technologies ULC
Toronto, ON
Full-time
Utilize Salesforce and other sales tools to track and maintain leads
Added 8 hours ago
Senior Business Analyst
Symbiotic Digital
Toronto, ON · Willowdale East (Newtonbrook), Ontario
Contract
to lead and conduct business analysis across complex public-sector healthcare
Added 8 hours ago
Senior Manager, Business Systems
Docker
Remote, Canada
Full-time · Remote
We're looking for a Senior Manager, Business Systems to lead our Salesforce development and administration team and drive the architecture, roadmap, and day-to-day operational health of our…
Added 8 hours ago
Principal Salesforce Consultant | Nonprofit
Plative
Canada
As a Principal Salesforce Consultant at Plative, you will serve as a strategic leader, solution designer, and trusted advisor, driving transformative Salesforce solutions for a diverse…
Added 9 hours ago
Business Analyst
ProxyLink
Toronto, ON
$80 to $85 CAD / hour
Contract
Lead and conduct business analysis at varying levels of detail based on project scope, objectives, and lifecycle stage.
Added 9 hours ago
Sales Manager
Convoy Supply
Toronto, ON · Etobicoke, ON
Full-time
Lead, coach, and develop a team of Outside Sales Representatives to achieve sales and margin objectives.
Added 9 hours ago
Digital Account Manager
Odyssey Global
Toronto, ON
Full-time
Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
Added 9 hours ago
Senior Salesforce Developer
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Salesforce Developer who will play a key role in designing and implementing tailored…
Added 9 hours ago
Salesforce Solution Architect
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Salesforce Solution Architect for an existing vacancy in our IS department. Joining as the…
Added 9 hours ago
Salesforce Solution Architect
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for a Salesforce Solution Architect for an existing vacancy in our IS department. Joining as the…
Added 9 hours ago
Salesforce Developer
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Salesforce Developer who will play a key role in designing and implementing tailored solutions on…
Added 10 hours ago
Director, Deputy Registrar
Chartered Professional
Toronto, ON
Full-time
Develop and lead compliance review and regulatory audit programs, providing risk-based oversight while advancing member and firm compliance through guidance, outreach, and cross-functional…
Added 10 hours ago
Director, Digital Marketing & Web Experience
Varicent
Toronto, ON
This is a broad functional leadership role that combines strategic ownership with operational fluency. You’ll lead a team and agency ecosystem spanning digital marketing and web experience…
Added 10 hours ago
Custmer Success Manager
Amadeus
Ottawa, ON
Full-time
Coordinate cross-functional teams to ensure successful execution of customer objectives.
Added 10 hours ago
Account Executive / Chargé(e) de comptes
Vention
Montreal, QC
Full-time
…Instead of working in isolation, you are supported with cross-functional deal teams comprising Application Engineers, Solutions Architects, and Product Operations specialists. You will dive…
Added 11 hours ago
Digital & Email Marketing Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Organize and lead the creative briefing process for online execution, ensuring clear direction for designers, copywriters, and external partners.
Added 11 hours ago
Business Analyst - Salesforce
Procom
Toronto, ON
$35.2 to $44 CAD / hour
Contract
On behalf of our Banking client, Procom is searching for a Business Analyst - Salesforce for a 7 month contract role. This position is a hybrid position with 3 days onsite at our client’s…
Added 12 hours ago
Business Development Representative
Fortive
Toronto, ON
Full-time
Utilize Salesforce and other sales tools to track and maintain leads
Added 12 hours ago
Enterprise Content Management (ECM) Business Systems Analyst
McKesson
Mississauga, ON
Full-time
· Experience in a Business Analyst, Product Analyst, Product Owner, Platform Owner, Functional Lead, or similar capacity requiring a balance of business demand, platform capability, and…

Kelly Services (Canada), Ltd.

Customer Services- Order Management

Markham, ON, Canada

Pay: $25 to $28 CAD / hour
Job type: Contract
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Kelly Services' has partnered with a client in Markham, ON to recruit for a Temp to Perm role

Customer Services/ Order Management Representative for a medical device manufacturing company

Role: Customer Services/ Order Management

Contract until December 2026- extendable or converted to perm

Monday to Friday onsite

Location: Markham, ON

Salary: $25-$28/hour + 4% vacation pay

The Customer Service Representative is responsible for managing the full lifecycle of customer orders while maintaining customer expectations and experience. This role ensures accurate order entry, coordination with production planning, QA release, logistics, and shipping teams, and timely communication with customers. The position acts as the primary point of contact for order processing, product availability, shipment scheduling, and issue resolution while maintaining compliance with all the internal and external regulations and requirements.

Order Management & Processing

Manage end‑to‑end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on‑time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order‑related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit‑ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross‑Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Apply today!

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More about this job

Responsibilities

Manage customer orders from receipt through delivery, including order entry, product availability checks, coordination with production, quality, warehousing, and logistics, and preparation of shipping and regulatory documents. Serve as the primary customer contact for order updates and issue resolution while maintaining compliant, audit-ready records and supporting cross-functional planning and process improvement.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have advanced Excel skills, experience with data entry and preparing quotes, invoices, and customer orders, familiarity with QuickBooks, Salesforce, and other ERP systems, and effective written and verbal communication skills.

Skills

Order Management
Customer Service
End-to-End Order Processing
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote and Invoice Preparation
Customer Communication
Shipment Tracking
Documentation Management
GMP and GDP Compliance

Benefits

4% Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Order Processing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Pharmaceutical
Biotechnology
Medical Devices
GMP
GDP
ISO Standards
Standard Operating Procedures
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
Supply and Operations Planning
Inventory Planning
Certificates of Analysis
Safety Data Sheets
Shipping Documentation
Audit Readiness
Continuous Improvement

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