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Added 12 mins ago
PC
Child Youth Worker
Pacific Coast Community Resources
Campbell River, BC
- $29.22 to $33.54 CAD / hour
- Full-time
As our Child Youth Worker, you will work as part of a vibrant team to provide care and support to young people living in staffed homes within their community. You’ll encourage and empower…
Added 26 mins ago
CG
Multiskilled Worker Part Time
Compass Group Canada
Saint John, NB
- Part-time
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Added 26 mins ago
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Food Service Worker
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- Part-time
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Added 26 mins ago
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Alert Management Specialist - Bilingual (English/French)
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- Full-time
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Added 27 mins ago
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Kelly Services (Canada), Ltd.

Order Administrator

Markham, ON, Canada

Pay rate $26.00/hour + vacation pay · Temporary

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Job details

Pay: Pay rate $26.00/hour + vacation pay
Job type: Temporary
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What you will do:

Order Management & Processing

Manage end‑to‑end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on‑time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order‑related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit‑ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross‑Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

What we are looking for:

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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More about this job

Responsibilities

Manage customer orders from receipt through delivery, including ERP entry, availability checks, fulfillment coordination, shipment tracking, and preparation of order documentation. Respond to customer inquiries and issues, maintain compliant and audit-ready records, and collaborate with planning, quality, regulatory, logistics, and finance teams.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing. Candidates need at least one year of end-to-end order processing experience, data-entry and quote/invoice preparation experience, strong written and verbal communication, advanced Excel skills, and experience with QuickBooks, Salesforce, and ERP systems.

Skills

Order Processing
Customer Service
Order Management
ERP Systems
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote and Invoice Preparation
Customer Communication
Shipment Tracking
Documentation Management
GMP Compliance
GDP Compliance
Audit Support
Cross-Functional Collaboration

Benefits

Vacation Pay
Opportunity for Long-Term, Full-Time Employment

Visa sponsorship

Not detected in the job text

Keywords

Order Management
End-to-End Order Processing
Customer Service
Pharmaceutical
Biotechnology
Regulated Manufacturing
ERP
SAP
Oracle
JD Edwards
QuickBooks
Salesforce
Advanced Excel
Data Entry
Quotes
Invoices
Good Manufacturing Practice
Good Distribution Practice
ISO Standards
Standard Operating Procedures
Certificates of Analysis
Batch Records
Regulatory Documentation
Quality Assurance
Quality Control
Production Planning
Logistics
Inventory Planning
Sales and Operations Planning
Continuous Improvement

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