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Change Management Analyst
- Toronto, ON, Canada
Contract
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- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
Job Title: Technical Analyst
Location: Toronto, ON - Hybrid
Contract: 1 year | Extension: Possible Conversion: Possible
Role Overview: Seeking a Technical Analyst with strong IT Service Management / Change Management experience to support BAU operations. The successful candidate will coordinate and execute enterprise IT change processes, review change requests, assess risk, facilitate change-related meetings, monitor KPIs, and drive ITSM process improvements.
Key Responsibilities
- Manage and coordinate the IT Change Management process
- Review change requests for completeness, compliance, risk and impact
- Act as an ITSM Change Management SME
- Chair/facilitate technology change meetings
- Conduct Change Post Implementation Reviews (CPIR)
- Identify and drive process improvements within ServiceNow
- Develop/document processes, policies and procedures
- Track and present Change Management KPIs
- Support collision mitigation and conflict resolution
- Collaborate with Incident, Problem and Configuration Management teams
Must-Have Qualifications
- 5+ years of experience in IT process management / operational IT
- 5+ years ServiceNow experience
- 5+ years IT Technical Support experience
- 5+ years Enterprise Operations environment experience
- 5+ years Asset Management experience
- ITIL v4 certification/knowledge required
- Strong knowledge of IT Change Management and ITIL processes
- Experience reviewing technical documentation
- Strong MS Office skills
More about this job
Responsibilities
Coordinate enterprise IT change processes, review change requests for completeness, compliance, risk, and impact, and facilitate technology change meetings. Conduct post-implementation reviews, monitor and present KPIs, improve and document ServiceNow processes, and collaborate with related ITSM teams to mitigate conflicts.
Requirements
Requires at least five years of experience in IT process management or operational IT, ServiceNow, technical support, enterprise operations, and asset management. Candidates must have ITIL v4 certification or knowledge, strong IT Change Management and ITIL process knowledge, experience reviewing technical documentation, and strong Microsoft Office skills.
Skills
- IT Change Management
- IT Service Management
- ServiceNow
- ITIL
- Change Request Review
- Risk Assessment
- Impact Assessment
- Change Meeting Facilitation
- KPI Monitoring
- Process Improvement
- Asset Management
- Technical Documentation Review
- Incident Management
- Problem Management
- Configuration Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
Keywords
- IT Service Management
- IT Change Management
- ServiceNow
- ITIL v4
- Enterprise IT Operations
- Operational IT
- IT Technical Support
- Asset Management
- Change Requests
- Risk Assessment
- Impact Assessment
- Technology Change Meetings
- KPIs
- Process Improvement
- Process Documentation
- Policies and Procedures
- Collision Mitigation
- Conflict Resolution
- Incident Management
- Problem Management
- Configuration Management
- Technical Documentation
- Microsoft Office