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Added 13 mins ago
Q
Sales Development Representative
Quadient
Markham, ON
- $55,000 to $60,800 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 13 mins ago
A
Senior Manager, Technology Transformation
Amyantek
Toronto, ON
- Contract
This role will lead the design and execution of our client transition from a project-centric Digital Technology organization to a product-based operating model. This role will own the…
Added 13 mins ago
AN
Senior Project Manager (Engineering)
Avia NG Airport Consultants
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead multidisciplinary teams in the delivery of complex engineering assignments.
Added 13 mins ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
Coach and empower plant managers, shop supervisors, and construction site superintendents to lead safety talks, site inspections, and transparent hazard reporting.
Added 13 mins ago
JI
Machinist, Red Seal - HSL, Local 1
J.D. Irving, Limited
Halifax, NS
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 hour ago
A
Quality Lead
Accenture
Toronto, ON
- Full-time
Manages resource budget for Project Quality Assurance Lead, Senior Quality Assurance Coordinators (SQACs) a
Added 1 hour ago
TH
Plastic & Reconstructive Surgeon
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 1 hour ago
MM
Senior Oracle DBA
Mitchell Martin Inc.
Toronto, ON
- $48 to $58 USD / hour
- Other
Lead database release automation, code reviews, and schema migrations across various environments.
Added 1 hour ago
N
Business Development Executive - Sales ( Enterprise AI Products)
nugget.ai
Mississauga, ON
- Contract
…solutions in B2B markets. Daily activities include prospecting and lead generation, qualifying and nurturing opportunities, conducting product demos, and building relationships with…
Added 1 hour ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
Source products from manufacturers and distributors, obtaining accurate pricing, availability information, and current delivery lead times.
Added 1 hour ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
…minded marketing leader who will build and run EERS 2LIVE’s lead-generation engine, own the marketing funnel end-to-end, and act as a close, day-to-day partner to the Director of…
Added 1 hour ago
Senior Android Infrastructure Software Developer
Google
Waterloo, ON
Participate in and lead design reviews, review code from other developers, and contribute to documentation and educational content.
Added 2 hours ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team but you will also contribute to and lead cross team projects. We need someone who has great design skills, who can work at a low…
Added 2 hours ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team, but you will also contribute to and lead cross-team projects. We need someone who has great design skills, who can work at a low…
Added 2 hours ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team but you will also contribute to and lead cross team projects. We need someone who has great design skills, who can work at a low…
Added 2 hours ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team, but you will also contribute to and lead cross-team projects. We need someone who has great design skills, who can work at a low…
Added 2 hours ago
TH
Clinical Research Project Coordinator, Child Health Evaluative Sciences
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 2 hours ago
SH
Cook III- SL Van Oct 2026
SE Health
Vancouver, BC
- Full-time
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 2 hours ago
A
Senior Mechanical Design Engineer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
Communicate requested design changes to the Project Lead or Team Lead and ensure they are accurately implemented.
Added 2 hours ago
BV
Customer Experience Lead
Betstamp Ventures
Toronto, ON
- Full-time
The team and the bar: you'll lead the agents who answer players, grow the team as volume grows, and keep quality high with weekly reviews. You'll also own the tricky cases, like account and…
Added 2 hours ago
MM
Oliver Wyman - Senior Lead AI Developer
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
…unique and unprecedented products across industries. As a Senior Lead AI Developer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML…
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 3 hours ago
N
Enterprise Marketing Campaign Manager - Montreal
Naboo
Montreal, QC
- Full-time
Added 3 hours ago
V
Network & Telecom Analyst II
Vale
NL
- Full-time
Lead troubleshooting and resolution of complex network and telecom issues.
Added 4 hours ago
N
Head of Enterprise Marketing - Canada
Naboo
Montreal, QC
- Full-time
You lead Enterprise Marketing worldwide, with one mission: make Naboo the partner large companies choose for their meetings and events, across teams and countries. Our enterprise…

Kelly

Customer Service/Order Manager

Markham, ON, Canada

$26 USD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $26 USD / hour
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What You Will Do

Order Management & Processing

Manage end?to?end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on?time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit?ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross?Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

What We Are Looking For

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply About employer

More about this job

Responsibilities

Manage customer orders from receipt through delivery, including ERP entry, availability checks, fulfillment coordination, documentation, and shipment tracking. Serve as the primary customer contact, resolve order issues, maintain compliant and audit-ready records, and collaborate with planning, quality, logistics, regulatory, and finance teams.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have experience with data entry, quotes and invoices, advanced Excel, QuickBooks, Salesforce, and other ERP systems, along with effective written and verbal communication skills.

Skills

End-To-End Order Processing
Customer Service
Order Management
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote And Invoice Preparation
Customer Communication
Shipment Tracking
GMP And GDP Compliance
Documentation Management

Benefits

Extended Healthcare
Dental Insurance
Life Insurance
Emergency Travel Assistance
Holiday Pay
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order Processing
Customer Service
Pharmaceutical
Biotechnology
Regulated Manufacturing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quotes
Invoices
GMP
GDP
ISO Standards
Standard Operating Procedures
Certificates Of Analysis
Batch Records
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
S&OP
Shipment Tracking
Audit Readiness
Continuous Improvement

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