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Added 10 mins ago
Field Service Technician - Canada
Makino
Toronto, ON
A Field Service Technician is a member of a Customer Support Department assigned to a Product Team or Process Team. A Product Team or Process Team is to provide detailed technical knowledge…
Added 10 mins ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
Palmerston, ON
- Part-time
Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make…
Added 26 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 26 mins ago
Captain I (LaHave)
The Government of Nova Scotia
Lahave, NS
High school or equivalent, plus a Transport Canada Small Vessel Operators Proficiency Certificate and three (3) years of seafaring experience is required.
Added 41 mins ago
Q
Sales Development Representative
Quadient
Markham, ON
- $55,000 to $60,800 CAD / year
- Full-time
We’re hiring Sales Development Representatives to join our growing team in Markham. You don’t need sales experience. We’re looking for drive, determination and the kind of personality that…
Added 56 mins ago
Q
Sales Development Representative
Quadient
Markham, ON
- $55,000 to $60,800 CAD / year
- Full-time
We’re hiring Sales Development Representatives to join our growing team in Markham. You don’t need sales experience. We’re looking for drive, determination and the kind of personality that…
Added 1 hour ago
MD
Construction Project Operations Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Construction Services: We serve as the State's owner's representative on construction projects for Minnesota state agencies. The cost and complexity of today's buildings, the importance of…
Added 1 hour ago
CC
Landscape construction Crew Leader
Clintar Commercial Outdoor Services
Moncton, NB
- Full-time
If You consider yourself a Hardscape/Landscape professional with construction experience, We want to hear from You.
Added 1 hour ago
IA
Writer
IMP Aerospace & Defence
Halifax, NS
- Full-time
Compile text and illustrations for presentation to the customer, ensuring the product is technically accurate, logically presented, consistent with the appropriate specifications/standards…
Added 1 hour ago
ML
Territory Sales Representative
Morris Lee, Ltd.
Montreal, QC
- Full-time
Plus de 5 ans d’expérience en vente externe, idéalement dans le secteur de la plomberie ou de la mécanique.
Added 1 hour ago
C
Financial Services Representative II
CIBC
Kingston, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
IO
Easy Move Sales Representative
Irving Oil
Saint John, NB
- Full-time
As an Easy Move Sales Representative, you will engage with our residential customers and provide an excellent consumer experience while also working with other departments to assist in the…
Added 1 hour ago
A
Quality Lead
Accenture
Toronto, ON
- Full-time
…including the continual improvement cycle drawing on previous experience and industry…
Added 2 hours ago
AF
Client Service Representative - Calgary Brentwood Village (Part-Time)
ATB Financial
Calgary, AB
- Part-time
Proven customer service and/or sales experience.
Added 3 hours ago
CG
Seasonal Visitor Services Representative Part Time, at Assiniboine Park Conservancy
Compass Group Canada
Winnipeg, MB
- $16.4 CAD / hour
- Part-time
Reporting to the Manager, Visitor & Retail Services, the Visitor Services Representative (VSR) will work within our various customer-service outlets in the park, including the Zoo,…
Added 3 hours ago
CG
Retail Services Representative Part Time Seasonal at Assiniboine Park
Compass Group Canada
Winnipeg, MB
- $16.4 CAD / hour
- Part-time
Reporting to the Manager, Visitor & Retail Services, the Retail Service Representative (RSR) will work within our various retail outlets in the Park, including the Zoo and the spectacular…
Added 3 hours ago
CG
Tim Hortons Supervisor, Full Time
Compass Group Canada
Calgary, AB
- $17 CAD / hour
- Full-time
At least one year of strong operation food industry management experience.
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 4 hours ago
NA
Sales Representative - Neuroscience - Ontario Northwest
Novartis ACC
Canada
- Internship
Develop business plans and implement related activities such as customer events and sales presentations required to achieve agreed targets
Added 5 hours ago
VM
Student BDR
Vantage Marketing Canada
Toronto, ON · Greater Toronto Area, Canada
- Internship
You'll gain hands-on experience in customer acquisition, communication, negotiation, and business development while receiving consistent coaching and mentorship.
Added 7 hours ago
BU
Customer Service Representative
Brandon University
Brandon, MB
- Temporary
It’s a great chance to build your skills and gain office experience!
Added 7 hours ago
AA
Gestion performance financiere & optimisation programme / Financial performance & program improvement
Airbus Aircraft
Mirabel, QC
- Full-time
Vous avez de l'expérience en tant que chef de projet financier, avez travaillé sur le secteur ou êtes passionné par l'analyse de données, et vous cherchez à évoluer et à développer de…
Added 7 hours ago
JA
SME - Commercial Mortgage (Contract)
JazzX AI
Canada
- Contract
Golden Deal Library & Validation Rubric - representative scenarios and expected outputs for evaluating AI performance, SME review, regression testing, and release readiness.
Added 7 hours ago
R
Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
Act as a point of contact for internal and external stakeholders, including customer representatives and the National Defence Quality Assurance Representative (NDQAR).
Added 7 hours ago
SE
Sr Solution Sales Representative - Smart Buildings
Schneider Electric
Dollard-Des Ormeaux, QC
- $129,600 to $172,800 CAD / year
- Full-time
As a Senior Solutions Sales Representative, Smart Buildings, you will engage building owners, developers, consultants, and engineering firms early in the project lifecycle. You will help…

Kelly

Customer Service/Order Manager

Markham, ON, Canada

$26 USD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $26 USD / hour
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What You Will Do

Order Management & Processing

Manage end?to?end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on?time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit?ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross?Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

What We Are Looking For

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply About employer

More about this job

Responsibilities

Manage customer orders from receipt through delivery, including ERP entry, availability checks, fulfillment coordination, documentation, and shipment tracking. Serve as the primary customer contact, resolve order issues, maintain compliant and audit-ready records, and collaborate with planning, quality, logistics, regulatory, and finance teams.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have experience with data entry, quotes and invoices, advanced Excel, QuickBooks, Salesforce, and other ERP systems, along with effective written and verbal communication skills.

Skills

End-To-End Order Processing
Customer Service
Order Management
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote And Invoice Preparation
Customer Communication
Shipment Tracking
GMP And GDP Compliance
Documentation Management

Benefits

Extended Healthcare
Dental Insurance
Life Insurance
Emergency Travel Assistance
Holiday Pay
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order Processing
Customer Service
Pharmaceutical
Biotechnology
Regulated Manufacturing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quotes
Invoices
GMP
GDP
ISO Standards
Standard Operating Procedures
Certificates Of Analysis
Batch Records
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
S&OP
Shipment Tracking
Audit Readiness
Continuous Improvement

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