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Jobs in Canada

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Added 9 mins ago
Coordinator, Construction Services
Defence Construction Canada
ON
The Coordinator, Construction Services, manages and administers low-complexity construction, professional services and service contracts to ensure compliance with contract requirements. The…
Added 9 mins ago
Coordinator, Construction Services
Defence Construction Canada
Montreal, QC
The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…
Added 23 mins ago
CO
Family Support and Resource Advocate
City of Winnipeg
Winnipeg, MB
- Full-time
Minimum 60 months of progressively responsible experience in social work, victim services, family support, Indigenous community services, or a related human services field, working with…
Added 39 mins ago
U
Route Service Representative - UniFirst Canada
UniFirst
Calgary, AB
- Full-time
At UniFirst Canada, we Always Deliver - for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong…
Added 1 hour ago
K
Customer Service/Order Manager
Kelly
Markham, ON
- $26 USD / hour
- Full-time
Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.
Added 2 hours ago
U
Route Trainee - UniFirst Canada
UniFirst
Calgary, AB
- Full-time
…and preparing to transition into a full-time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts.…
Added 3 hours ago
M
Summer Intern 2027 - ESG & Sustainable Finance Intern
Manulife
Toronto, ON
- Full-time
Currently enrolled in an undergraduate or graduate program in finance, economics, business, sustainability, environmental studies, or a related field.
Added 4 hours ago
F
Senior Building Design (CSA) Specialist
Fluor
Vancouver, BC
- Full-time
…This position has oversight of a specific area and acts as a representative of the department ensuring technical accuracy in project execution in all phases. This role has the…
Added 4 hours ago
E
APPLIED AI SOFTWARE DESIGNER
Ericsson
Ottawa, ON
- Full-time
· Contribute to the development of AI-enabled developer platforms, tool registries, knowledge services, and agentic development environments.
Added 4 hours ago
RH
Lead Generation Representative
RPM Home Services
Calgary, AB
- Full-time
We are hiring outgoing and motivated Field Lead Generation Representatives to support our attic insulation sales team. This role is focused on generating qualified homeowner leads through…
Added 5 hours ago
GO
Wildfire Superintendent - Northern Region
Government of Manitoba
Thompson, MB
- Full-time
Wildfire Service, Conservation & Wildfire Services Division
Added 5 hours ago
Tenant Services Coordinator *REPOST*
Housing, Addictions and Homelessness
Churchill, MB
Reporting to a Program Manager, the Tenant Services Coordinator (TSC) provides support and services to tenants to achieve and sustain successful tenancies within an assigned portfolio of…
Added 5 hours ago
IW
Advisor, IG Wealth Management, Corporate Channel - Sherbrooke
IG Wealth Management
Quebec, QC
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 5 hours ago
IW
Advisor, IG Wealth Management, Corporate Channel - Quebec City
IG Wealth Management
Quebec, QC
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 5 hours ago
MN
Health Promotion Representative
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
Reporting to the Health Promotion Manager, the Health Promotion Representative provides coordination, administrative, and project support to the Health and Mental Health & Addictions…
Added 5 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to…
Added 5 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 5 hours ago
T
Project Manager, Construction
Tiree
Ottawa, ON
- Full-time
…unparalleled success by providing tailored, innovative consulting services - ensuring every project is executed with precision and…
Added 5 hours ago
Project Manager, Construction
Tiree
Ottawa, ON
…unparalleled success by providing tailored, innovative consulting services - ensuring every project is executed with precision and…
Added 5 hours ago
Casual Community Support Workers (Kamloops)
Connective
Kamloops, BC
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 5 hours ago
Casual Residential Community Living Worker - Hope House 382
Connective
Kamloops, BC
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 6 hours ago
GO
Placement Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
Degree or diploma in health services, occupational health and safety, disability management, human resources, or a related field; an equivalent combination of education, training, and…
Added 6 hours ago
GO
Tenant Services Coordinator *REPOST*
Government of Manitoba
Churchill, MB
- Full-time
Reporting to a Program Manager, the Tenant Services Coordinator (TSC) provides support and services to tenants to achieve and sustain successful tenancies within an assigned portfolio of…
Added 6 hours ago
GO
Case Counsellor
Government of Manitoba
Portage la Prairie, MB
- Full-time
Post-secondary education in the social services field. This may include a certificate, diploma, or degree. An equivalent combination of education, training and experience within the social…
Added 6 hours ago
TL
Maintenance Technician - The Stella
Tricon Living
Toronto, ON
- Full-time
Assist with purchase orders and invoice follow-up for maintenance-related parts, supplies and services.

Kelly

Customer Service/Order Manager

Markham, ON, Canada

$26 USD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $26 USD / hour
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What You Will Do

Order Management & Processing

Manage end?to?end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on?time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit?ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross?Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

What We Are Looking For

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply About employer

More about this job

Responsibilities

Manage customer orders from receipt through delivery, including ERP entry, availability checks, fulfillment coordination, documentation, and shipment tracking. Serve as the primary customer contact, resolve order issues, maintain compliant and audit-ready records, and collaborate with planning, quality, logistics, regulatory, and finance teams.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have experience with data entry, quotes and invoices, advanced Excel, QuickBooks, Salesforce, and other ERP systems, along with effective written and verbal communication skills.

Skills

End-To-End Order Processing
Customer Service
Order Management
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote And Invoice Preparation
Customer Communication
Shipment Tracking
GMP And GDP Compliance
Documentation Management

Benefits

Extended Healthcare
Dental Insurance
Life Insurance
Emergency Travel Assistance
Holiday Pay
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order Processing
Customer Service
Pharmaceutical
Biotechnology
Regulated Manufacturing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quotes
Invoices
GMP
GDP
ISO Standards
Standard Operating Procedures
Certificates Of Analysis
Batch Records
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
S&OP
Shipment Tracking
Audit Readiness
Continuous Improvement

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Jobs in Canada

Coordinator, Construction Services

Coordinator, Construction Services

Family Support and Resource Advocate

Route Service Representative - UniFirst Canada

Customer Service/Order Manager

Route Trainee - UniFirst Canada

Summer Intern 2027 - ESG & Sustainable Finance Intern

Senior Building Design (CSA) Specialist

APPLIED AI SOFTWARE DESIGNER

Lead Generation Representative

Wildfire Superintendent - Northern Region

Tenant Services Coordinator REPOST

Advisor, IG Wealth Management, Corporate Channel - Sherbrooke

Advisor, IG Wealth Management, Corporate Channel - Quebec City

Health Promotion Representative

CN - Director, Strategic Business Development

Account Representative / Account Manager / Project Manager

Project Manager, Construction

Project Manager, Construction

Casual Community Support Workers (Kamloops)

Casual Residential Community Living Worker - Hope House 382

Placement Specialist

Tenant Services Coordinator REPOST

Case Counsellor

Maintenance Technician - The Stella