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Added 8 mins ago
TO
Registered Practical Nurse
THE ONEILL CENTRE
Niagara-on-the-Lake, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 8 mins ago
E
Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- Up to $43,000 CAD / year
- Full-time
Strong Project Manager: You excel at managing multiple priorities in a fast-paced environment. You effectively organize resources, manage timelines, and see tasks through from start to…
Added 23 mins ago
CS
Maintenance Aide Full Time
Cogir Senior Living
Winnipeg, MB · Kildonan House
- Full-time
Reporting to the General Manager, the Maintenance Aide executes routine repairs and carries out minor maintenance operations with a focus on providing superior customer service to our…
Added 23 mins ago
OL
Server - Part Time
Optima Living
Sherwood Park, AB
- Part-time
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Added 23 mins ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. Marys, ON
As a Bakery Manager, you’ll play a key role in delivering an exceptional shopping experience by leading the daily operations of our Bakery Department. You’ll oversee merchandising, product…
Added 23 mins ago
Manager of Manufacturing (QA) - MC2
Westerkirk
Woolwich, ON
Profile (Overview of Job): Manager of Manufacturing (QA)
Added 23 mins ago
Temporary Sales Manager
David's Bridal
London, ON
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to…
Added 23 mins ago
HA
Intern Bachelors Materials and Process Engineering
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Sr Engineering Manager and you’ll work out of our Kanata, ON location on an on-site work schedule.
Added 23 mins ago
HA
Intern Bachelors Systems Eng
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Sr Systems Eng Manager and you’ll work out of our Mississauga, ON location on an on-site work schedule.
Added 23 mins ago
Class 1 Driver Oilfield Cementing
Sanjel Energy Services Inc
Lloydminster, SK
The Class 1 Driver – Cementing, will report directly to the Manager - District Service Line and are accountable for driving trucks and operating specialized hydraulic pumping systems to…
Added 23 mins ago
Class 1 Driver Oilfield Cementing
Sanjel Energy Services Inc
Lac la Biche, AB
The Class 1 Driver – Cementing, will report directly to the Manager - District Service Line and are accountable for driving trucks and operating specialized hydraulic pumping systems to…
Added 23 mins ago
Class 1 Driver Oilfield Cementing
Sanjel Energy Services Inc
Fort St. John, BC
The Class 1 Driver – Cementing, will report directly to the Manager - District Service Line and are accountable for driving trucks and operating specialized hydraulic pumping systems to…
Added 23 mins ago
Class 1 Driver Oilfield Cementing
Sanjel Energy Services Inc
AB · Acheson, Alberta
The Class 1 Driver – Cementing, will report directly to the Manager - District Service Line and are accountable for driving trucks and operating specialized hydraulic pumping systems to…
Added 23 mins ago
NA
Project Administrator/ Project Coordinator
North America Construction LTD
Courtright, ON
- Full-time
Reporting to the Project Manager, the Project Administrator/Coordinator is an integral part of the project team, responsible for a wide variety of administration and coordination duties.…
Added 23 mins ago
SC
Manager Business Development-Commercial and Corporate Banking
SBI Canada Bank
Toronto, ON
- Full-time
Job Title- Manager/Senior Manager, Business Development -Commercial and Corporate Banking
Added 23 mins ago
HR
Manager, Cybersecurity Operations
Halifax Regional Municipality
Halifax, NS
- $105,040 to $135,936 CAD / year
- Full-time
Halifax Regional Municipality is inviting applications for a term, full-time position up to 18 months for the Manager, Cybersecurity Operations in the Cybersecurity division of Information…
Added 23 mins ago
MA
Project Expeditor
Manpower Alberta
Calgary, AB
- Contract
Sr Expeditors, Supervisor, and/or Team Manager– Working with and seeking additional general direction, guidance and counsel on a regular basis. Supervisor and/or Manager to provide and…
Added 53 mins ago
SN
Front Of House
Stay Nozawa
Front of Yonge, ON
- Full-time
General duties will include, but are not limited to:
Added 53 mins ago
VG
Environmental Monitoring Coordinator
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…right to self-government, to take the responsibility for the general welfare of our Citizens, and to provide for the good government of our community, lands and…
Added 53 mins ago
E
Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $43,000 CAD / year
- Full-time
Strong Project Manager: You excel at managing multiple priorities in a fast-paced environment. You effectively organize resources, manage timelines, and see tasks through from start to…
Added 53 mins ago
TO
Financial Sales Manager II Target
Top of Virginia Regional Chamber
Winchester, ON
- Full-time
As a Financial Sales Manager at First Citizens Bank your role will be primarily focused on outbound calling activities to generate new business opportunities and may occasionally partner…
Added 53 mins ago
General Duty Nurse (N2) - Dialysis - Renal Nursing - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 53 mins ago
Manager, Wildlife & Integrated Resource Planning
The Government of Nova Scotia
Kentville, NS
The Manager, Wildlife & Integrated Resource Planning provides strategic and operational leadership to a multidisciplinary team responsible for supporting evidence-based decisions related to…
Added 53 mins ago
Program Clerk (Clerk 3)
The Government of Nova Scotia
New Glasgow, NS
Under the general supervision of the Program Manager, the Program Clerk contributes to the efficient delivery of confidential programs offered by Housing Services by providing a range of…
Added 53 mins ago
Sun Life CHC Program Facilitator
Wilfrid Laurier University
Waterloo, ON
Reports to: Manager of Sun Life CHC Programs and Northdale Facilities.

Kelly

Customer Service/Order Manager

Markham, ON, Canada

$26 USD / hour · Full-time

Apply About employer

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Job details

Pay: $26 USD / hour
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What You Will Do

Order Management & Processing

Manage end?to?end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on?time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit?ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross?Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

What We Are Looking For

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply About employer

More about this job

Responsibilities

Manage customer orders from receipt through delivery, including ERP entry, availability checks, fulfillment coordination, documentation, and shipment tracking. Serve as the primary customer contact, resolve order issues, maintain compliant and audit-ready records, and collaborate with planning, quality, logistics, regulatory, and finance teams.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have experience with data entry, quotes and invoices, advanced Excel, QuickBooks, Salesforce, and other ERP systems, along with effective written and verbal communication skills.

Skills

End-To-End Order Processing
Customer Service
Order Management
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote And Invoice Preparation
Customer Communication
Shipment Tracking
GMP And GDP Compliance
Documentation Management

Benefits

Extended Healthcare
Dental Insurance
Life Insurance
Emergency Travel Assistance
Holiday Pay
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order Processing
Customer Service
Pharmaceutical
Biotechnology
Regulated Manufacturing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quotes
Invoices
GMP
GDP
ISO Standards
Standard Operating Procedures
Certificates Of Analysis
Batch Records
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
S&OP
Shipment Tracking
Audit Readiness
Continuous Improvement

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