Customer Service/Order Manager

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What You Will Do

Order Management & Processing

• Manage end?to?end order processing from order receipt to final delivery.
• Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
• Confirm product availability, batch release status, and lead times with planning and QA.
• Coordinate with production, warehousing, and logistics to ensure on?time fulfillment.
• Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
• Track shipments and proactively communicate delays or changes.
  
  

Customer Communication & Support

• Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
• Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
• Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
• Provide product information, pricing confirmation, and delivery schedules.
  
  

Compliance & Documentation

• Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.
• Maintain accurate and audit?ready records in ERP and CRM systems.
• Support internal and external audits by providing documentation and process details.
• Follow controlled document procedures for COAs, batch records, and regulatory paperwork.
  
  

Cross?Functional Collaboration

• Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
• Participate in S&OP discussions related to customer demand and inventory planning.
• Support continuous improvement initiatives in order management and customer experience.
  
  

What We Are Looking For

• Post secondary education in business administration or a related field.
• 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
• 1+ years’ experience with end-to-end order processing.
• Previous experience with data entry, preparing quotes/invoices and customer orders is required.
• Effective communication skills (both verbal and written) is required.
• Advanced Excel experience is a must.
• Previous experience using QuickBooks, SalesForce and other ERPs is needed.
  
  

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.