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Added 26 mins ago
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 26 mins ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
Added 56 mins ago
K
Customer Service/Order Manager
Kelly
Markham, ON
- $26 USD / hour
- Full-time
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Added 3 hours ago
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Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
We are currently recruiting for a Manager, Project Systems & Information Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in…
Added 3 hours ago
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Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 3 hours ago
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Contracts Manager- Mining
Fluor
Vancouver, BC
- Full-time
Under general supervision operationally to the project manager and administrative and functional direction of the department manager, or designee;
Added 4 hours ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
…prospecting, and qualification through proposal support, negotiation, contract finalization, and project handoff. Working closely with the architecture, interior design, marketing, and…
Added 5 hours ago
B
Project Engineer – Major Projects | Canada & USA
Barnard
NL · Newfoundland and Labrador, Canada
- Full-time
Process and estimate change orders and Requests for Information as directed by Project Manager
Added 5 hours ago
AC
Engineer, Project
AVI-SPL Canada
Montreal, QC
- Full-time
Review the preliminary design documents including Scope of Work (SOW) and contract to validate quality, completeness, feasibility, and identify technical or logistical challenges.
Added 5 hours ago
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Commercial Manager 1 - Infrastructure
Graham
Calgary, AB
- Full-time
At Graham, one of North America’s largest general contractors, we don’t just build projects, we connect communities and create pathways for progress. As part of our Infrastructure Division,…
Added 5 hours ago
AT
Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 5 hours ago
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Project Manager, Construction
Tiree
Ottawa, ON
- Full-time
As a Project Manager, Construction, you will support the delivery of construction projects in Ottawa, Ontario, from planning through construction and closeout. This is a hands-on,…
Added 5 hours ago
Project Manager, Construction
Tiree
Ottawa, ON
As a Project Manager, Construction, you will support the delivery of construction projects in Ottawa, Ontario, from planning through construction and closeout. This is a hands-on,…
Added 6 hours ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
Please note this position is a 12-month contract role.
Added 6 hours ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON
- Full-time
…contributing to strategic transformation programs involving General Ledger (GL), finance platforms, and enterprise data…
Added 6 hours ago
L
12 Month Contract - LensCrafters Store Manager 3 - #928 Orleans, ON
LensCrafters
Ottawa, ON
- Contract
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and…
Added 6 hours ago
CB
Supply Chain Project Manager - M&E
Clark Builders
Edmonton, AB
- Full-time
Assess vendor contract terms on specified packages, coordinate review by Supply Chain Business Manager and National SB Supply Chain team, close bid process, and communicate awards to…
Added 6 hours ago
CB
Supply Chain Project Manager - MV/Cable
Clark Builders
Edmonton, AB
- Full-time
Assess vendor contract terms on specified packages, coordinate review by Supply Chain Business Manager and National SB Supply Chain team, close bid process, and communicate awards to…
Added 6 hours ago
B
Assistant Branch Manager
BMO
Toronto, ON
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 6 hours ago
Food Safety Team Member – General Labor (Night) - Mississauga, ON, Canada
Fortrex
Mississauga, ON
Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
Added 6 hours ago
Lead Person
Fortrex
Mississauga, ON
Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
Added 6 hours ago
Site Manager
Fortrex
Mississauga, ON
As a Site Manager II specializing in food processing sanitation, you will lead a dedicated team to ensure rigorous cleanliness and hygiene standards, safeguarding product quality and…
Added 6 hours ago
B
Accounting Manager
Brickeye
Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
…loss, reduce the total cost of risk, and help asset owners, general contractors, and insurers deliver projects on time and on…
Added 6 hours ago
CG
General Manager (Remote Services)
Compass Group Canada
Prince George, BC
- Full-time
Now, If You Were To Come On Board As a General Manager (Remote Services), We’d Ask You To Do The Following For Us
Added 6 hours ago
CB
Supply Chain Project Manager - MV/Cable
Clark Builders
AB · Edmonton, AB
- Full-time
Assess vendor contract terms on specified packages, coordinate review by Supply Chain Business Manager and National SB Supply Chain team, close bid process, and communicate awards to…

Kelly

Customer Service/Order Manager

Markham, ON, Canada

$26 USD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $26 USD / hour
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What You Will Do

Order Management & Processing

Manage end?to?end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on?time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit?ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross?Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

What We Are Looking For

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply About employer

More about this job

Responsibilities

Manage customer orders from receipt through delivery, including ERP entry, availability checks, fulfillment coordination, documentation, and shipment tracking. Serve as the primary customer contact, resolve order issues, maintain compliant and audit-ready records, and collaborate with planning, quality, logistics, regulatory, and finance teams.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have experience with data entry, quotes and invoices, advanced Excel, QuickBooks, Salesforce, and other ERP systems, along with effective written and verbal communication skills.

Skills

End-To-End Order Processing
Customer Service
Order Management
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote And Invoice Preparation
Customer Communication
Shipment Tracking
GMP And GDP Compliance
Documentation Management

Benefits

Extended Healthcare
Dental Insurance
Life Insurance
Emergency Travel Assistance
Holiday Pay
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order Processing
Customer Service
Pharmaceutical
Biotechnology
Regulated Manufacturing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quotes
Invoices
GMP
GDP
ISO Standards
Standard Operating Procedures
Certificates Of Analysis
Batch Records
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
S&OP
Shipment Tracking
Audit Readiness
Continuous Improvement

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