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Added 14 mins ago
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Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…Engineering pods. We are building the largest FDE capability in the services industry. The engineers who join at this stage will define what the role looks like at scale and will have…
Added 29 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Norfolk, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 29 mins ago
RB
Assistant Branch Manager
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 29 mins ago
RB
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
Royal Bank of Canada
Toronto, ON
- Full-time
As Manager, RMFI Trade Surveillance, you will act as a senior member in the team to lead the daily and periodic reviews of sales and trading activities in Canada to detect potential…
Added 29 mins ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Ottawa, ON
- Full-time
Deep products and services knowledge dependent on industry specialization
Added 44 mins ago
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Self Checkout Attendant
Walmart
Prince Albert, SK
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 1 hour ago
TS
Program Coordinator – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
Meets regularly to complete check ins with the Housing Services Manager to ensure continuity of services and alignment to program goals.
Added 1 hour ago
WC
Self Checkout Attendant
Walmart Canada
Prince Albert, SK
- Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 1 hour ago
Emergency Medical Technician
HealthCareersInSask.ca
Macklin, SK
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medial Services - EMT/PCP responds to emergency and non-emergency events, and…
Added 1 hour ago
Emergency Medical Technician
HealthCareersInSask.ca
Kindersley, SK
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events.…
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Macklin, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medial Services - EMT/PCP responds to emergency and non-emergency events, and…
Added 1 hour ago
Emergency Medical Technician
HealthCareersInSask.ca
Unity, SK
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events,…
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Unity, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events,…
Added 1 hour ago
Emergency Medical Technician
HealthCareersInSask.ca
Wilkie, SK
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events,…
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Wilkie, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events,…
Added 1 hour ago
H
Pharm D Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager Provincial Pediatric Pharmacy Services & JPCH Manager, the position is committed to supporting pediatric oncology services through the integration…
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Unity, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events,…
Added 1 hour ago
Emergency Medical Technician
HealthCareersInSask.ca
Kerrobert, SK
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events.…
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Cut Knife, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events.…
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Kyle, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events,…
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Maidstone, SK
- Part-time
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events.…

Kelly

Customer Service/Order Manager

Markham, ON, Canada

$26 USD / hour · Full-time

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Job details

Pay: $26 USD / hour
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What You Will Do

Order Management & Processing

Manage end?to?end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on?time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit?ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross?Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

What We Are Looking For

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply About employer

More about this job

Responsibilities

Manage customer orders from receipt through delivery, including ERP entry, availability checks, fulfillment coordination, documentation, and shipment tracking. Serve as the primary customer contact, resolve order issues, maintain compliant and audit-ready records, and collaborate with planning, quality, logistics, regulatory, and finance teams.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have experience with data entry, quotes and invoices, advanced Excel, QuickBooks, Salesforce, and other ERP systems, along with effective written and verbal communication skills.

Skills

End-To-End Order Processing
Customer Service
Order Management
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote And Invoice Preparation
Customer Communication
Shipment Tracking
GMP And GDP Compliance
Documentation Management

Benefits

Extended Healthcare
Dental Insurance
Life Insurance
Emergency Travel Assistance
Holiday Pay
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order Processing
Customer Service
Pharmaceutical
Biotechnology
Regulated Manufacturing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quotes
Invoices
GMP
GDP
ISO Standards
Standard Operating Procedures
Certificates Of Analysis
Batch Records
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
S&OP
Shipment Tracking
Audit Readiness
Continuous Improvement

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