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Added 15 mins ago
RB
Manager, Operations II
Royal Bank of Canada
Toronto, ON
- Full-time
As Manager, Futures Operations, you will lead a team supporting time-sensitive, complex, exception-based, and highly specialized futures operations within Wealth Management Canada. You will…
Added 15 mins ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck
Charlottetown, PE
- Full-time
We are seeking an experienced Manager, Supply Chain Management to lead the Supply Chain function at our companies Animal Health manufacturing site in Prince Edward Island.
Added 15 mins ago
AL
Diabetes Sales Specialist - Abbott Diabetes Care - Ottawa, ON
Abbott Laboratories
ON
- $68,250 to $101,100 CAD / year
- Full-time
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and…
Added 29 mins ago
HN
SMS & IOSA Lead
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
…an enjoyable travel experience. Our success is driven by our people, and we're looking for another great addition to our…
Added 29 mins ago
HN
Hotel Operations Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
DoubleTree by Hilton St. John’s Harbourview is seeking a dynamic, service-driven, and results-oriented Hotel Operations Manager to support the day-to-day leadership and overall performance…
Added 29 mins ago
OW
Restaurant Manager
Out West Restaurant Group
ON · Ontario, Canada
- Full-time
With limited supervision, the Restaurant Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant. These include company standards, customer experience,…
Added 29 mins ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Saanichton, BC
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 29 mins ago
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Store Manager - Smart Centres Woodstock
RCL - Reitmans Canada Ltd/Ltée
Woodstock, ON
- Full-time
…through inclusive, accessible fashion. Our strength lies in our people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at…
Added 29 mins ago
S
General Manager
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
Snaplii is a North American fintech company with offices in Toronto and Silicon Valley. Our consumer wallet helps people save on everyday spending at 500+ brands, with over $100M in annual…
Added 29 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 29 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Oakville, ON
- Full-time
Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build…
Added 30 mins ago
SD
Merchandiser, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 30 mins ago
K
Senior Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the…
Added 30 mins ago
K
Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the…
Added 1 hour ago
CI
BC - Stocktaking Supervisor
Calian in Space & Technology
Ottawa, ON
- Full-time
Work with the Site Manager to develop work schedules based on site conditions and project requirements.
Added 1 hour ago
BR
General Manager - Bayshore Shopping Centre
Banana Republic
Ottawa, ON · Nepean, ON
- Full-time
…what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound…
Added 1 hour ago
A
R&D Test Manager (Software - Validation & Verification)
Actalent
Ottawa, ON · Nepean, ON
- $145,000 to $195,000 CAD / year
- Full-time
We are seeking a hands-on Software Validation & Verification Manager to lead the verification and validation function supporting fiber-optical production and laboratory testing product…
Added 1 hour ago
N-
Housing Worker
Nakehndan - Knowing Your Truth
Sault Ste. Marie, ON
- Full-time
This is a full-time position with Nakehndan - Knowing Your Truth. Reporting to the Transition & Housing Manager, the Health & Housing Worker will provide full-time support and ensure…
Added 1 hour ago
A
R&D Test Manager (Software - Validation & Verification)
Actalent
Ottawa, ON · Nepean, ON
- $145,000 to $195,000 CAD / year
- Full-time
We are seeking a hands-on Software Validation & Verification Manager to lead the verification and validation function supporting fiber-optical production and laboratory testing product…
Added 1 hour ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
This role combines hands-on delivery, client leadership, and team development. As a Manager, you will be responsible for structuring complex problems, guiding teams, and working directly…
Added 1 hour ago
AH
Talent Acquisition Specialist (Bilingual) | Spécialiste en acquisition de talents – Bilingue
A Hiring Company
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the HR Manager, you will play a key role in recruiting seasonal and permanent employees, primarily for our landscaping and snow removal operations.
Added 1 hour ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
Serves as project manager on projects. Responsible for the development, implementation, and management of any projects assigned to them as their project. Supervise plant personnel and…
Added 1 hour ago
K
Customer Service/Order Manager
Kelly
Markham, ON
- $26 USD / hour
- Full-time
…in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career…
Added 1 hour ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 1 hour ago
B
Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Vancouver BC this…

Kelly

Customer Service/Order Manager

Markham, ON, Canada

$26 USD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $26 USD / hour
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Kelly Services is currently seeking an experienced and detail-oriented Customer Service/Order Management Representative to join our client’s team in Markham.

Our client is looking for someone with a strong work ethic who thrives in a fast-paced environment and takes pride in accuracy and efficiency. If this sounds like you, we’d love to connect with you!

What You Will Do

Order Management & Processing

Manage end?to?end order processing from order receipt to final delivery.
Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).
Confirm product availability, batch release status, and lead times with planning and QA.
Coordinate with production, warehousing, and logistics to ensure on?time fulfillment.
Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).
Track shipments and proactively communicate delays or changes.

Customer Communication & Support

Serve as the primary contact for customer inquiries, order status updates, and issue resolution.
Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.
Handle complaints, returns, and deviations in collaboration with QA and Quality Systems.
Provide product information, pricing confirmation, and delivery schedules.

Compliance & Documentation

Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.
Maintain accurate and audit?ready records in ERP and CRM systems.
Support internal and external audits by providing documentation and process details.
Follow controlled document procedures for COAs, batch records, and regulatory paperwork.

Cross?Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.
Participate in S&OP discussions related to customer demand and inventory planning.
Support continuous improvement initiatives in order management and customer experience.

What We Are Looking For

Post secondary education in business administration or a related field.
2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.
1+ years’ experience with end-to-end order processing.
Previous experience with data entry, preparing quotes/invoices and customer orders is required.
Effective communication skills (both verbal and written) is required.
Advanced Excel experience is a must.
Previous experience using QuickBooks, SalesForce and other ERPs is needed.

Why Apply?

Pay rate $26.00/hour + vacation pay

Opportunity for long-term, full-time employment (temp to perm)

This is for a current vacancy

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work - just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply About employer

More about this job

Responsibilities

Manage customer orders from receipt through delivery, including ERP entry, availability checks, fulfillment coordination, documentation, and shipment tracking. Serve as the primary customer contact, resolve order issues, maintain compliant and audit-ready records, and collaborate with planning, quality, logistics, regulatory, and finance teams.

Requirements

Requires post-secondary education in business administration or a related field and 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing, including at least one year of end-to-end order processing. Candidates must have experience with data entry, quotes and invoices, advanced Excel, QuickBooks, Salesforce, and other ERP systems, along with effective written and verbal communication skills.

Skills

End-To-End Order Processing
Customer Service
Order Management
ERP Systems
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quote And Invoice Preparation
Customer Communication
Shipment Tracking
GMP And GDP Compliance
Documentation Management

Benefits

Extended Healthcare
Dental Insurance
Life Insurance
Emergency Travel Assistance
Holiday Pay
Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Order Processing
Customer Service
Pharmaceutical
Biotechnology
Regulated Manufacturing
ERP
SAP
Oracle
JD Edwards
Advanced Excel
QuickBooks
Salesforce
Data Entry
Quotes
Invoices
GMP
GDP
ISO Standards
Standard Operating Procedures
Certificates Of Analysis
Batch Records
Quality Assurance
Quality Control
Regulatory Affairs
Production Planning
S&OP
Shipment Tracking
Audit Readiness
Continuous Improvement

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