Jobs in Canada

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Added 11 mins ago
BE
Yard Attendant
Battlefield Equipment Rentals
Kitchener, ON
- Full-time
Inspect rental equipment before and after each rental to ensure proper condition and safety.
Added 25 mins ago
SL
Teacher Candidate - Part Time Physics and Chemistry
Sylvan Learning of Erin Mills
Mississauga, ON
- Part-time
Availability to work part-time, during after-school hours and weekends as needed.
Added 25 mins ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 56 mins ago
MS
Retail Sales Consultant (Full Time)
Mister Safety Shoes
Barrie, ON
- Full-time
Benefits: Health benefits and Employee Assistance Program access after 90 days.
Added 56 mins ago
K
Information Technology Support Analyst
Kelly
London, ON
- Contract
Day Shift: $21.50/hour · Evening Shift (after 9 PM): $22.36/hour
Added 1 hour ago
GF
Certified Pre-Owned Account Manager
GM Financial Canada
Toronto, ON
- Full-time
A Certified Pre-Owned (CPO) Account Manager works with the GMCC and Ally to support and manage the CPO program rules and drive performance The role includes oversight on Co-Op funds and…
Added 1 hour ago
AG
Game Facilitator
Activate Games
Mississauga, ON
- Part-time
You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering…
Added 1 hour ago
MI
Field Specialist
MSX International
ON · Ontario
- Full-time
deciding on an action plan after careful examination of relevant information and consideration of
Added 3 hours ago
E1
Hiring for 2027! Entry-Level English Teacher (ESL) | Visa Sponsored
English 1
Winnipeg, MB
- Full-time
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Added 4 hours ago
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English 1
Whitby, ON
- Full-time
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Added 4 hours ago
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English 1
London, ON
- Full-time
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Teach English Overseas (ESL Teacher) | Visa Sponsored
English 1
Bowmanville, ON
- Full-time
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Added 4 hours ago
E1
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English 1
Whitby, ON
- Full-time
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Bowmanville, ON
- Full-time
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English 1
Toronto, ON · Etobicoke, ON
- Full-time
Track student progress and provide meaningful feedback to support their growth.
Added 5 hours ago
TU
Program Assistant
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Full-time
…events, and other professional development initiatives that support pharmacy practice and healthcare…
Added 5 hours ago
CF
Industrial Mechanic
Celeros Flow Technology
Burlington, ON
- Full-time
We are seeking an Industrial Mechanic (with Ticket) that will work an alternating schedule of day shift and evening shift · (Day shift for 2 weeks - 7am-3:15pm and Evening shift for 1 week - 3pm-11pm)
Added 5 hours ago
ON
Retail Sales Associate, Full Time - Vaughan Mills
Old Navy
Concord, ON
- Full-time
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make…
Added 8 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Comprehensive Support: Our clinic provides well-trained staff, an experienced clinic manager, and optional urgent care services with on-site resources.
Added 8 hours ago
UO
Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Pharmaceutical Sciences Building (PHRM)
- $4,576 to $4,808 CAD / month
- Full-time
…events, and other professional development initiatives that support pharmacy practice and healthcare…
Added 9 hours ago
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Toronto, ON · North York, ON
- Full-time
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Vaughan, ON
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Added 9 hours ago
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Toronto, ON
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Kelly

Information Technology Support Analyst

London, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 11, 2026
Experience: ✅ 1+ year of experience in:
Posting language: English
Posted: Nov 11, 2026

Original job description

Service Availability Representative I

📍 London, ON (100% Onsite)

📅 Contract (2 Years)

🔁 Potential for Conversion: Yes

About the Role

We are currently hiring Service Availability Representatives I to join a fast-paced, 24/7 technical support team. In this role, you will provide first-level IT support to colleagues, ensuring critical systems and services remain available and operational.

This is an excellent opportunity for someone with technical call center experience, strong customer service skills, and a passion for troubleshooting and problem-solving.

Work Schedule

Rotational shifts (change every 2 weeks)
24x7x365 coverage (including evenings, weekends, and overnight shifts)
Must be available for all shift types

💡 Note:

No time off permitted during the first week of training
Limited time off during weeks 2–4 (manager approval required)
Maximum 3 weeks off annually (pre-approved)

Compensation

Day Shift: $21.50/hour
Evening Shift (after 9 PM): $22.36/hour
Overnight Shift: $22.94/hour
4% vacation pay

Key Responsibilities

Respond to inbound calls and emails from internal users
Troubleshoot and resolve technical issues at first contact
Accurately document incidents using ticketing systems
Escalate complex issues and follow up to resolution
Identify trends, outages, and improvement opportunities
Maintain knowledge of systems, tools, and processes
Deliver consistent, high-quality customer service

Must-Have Qualifications

✅ High School Diploma

✅ 1+ year of experience in:

Technical support or IT-related role
Customer service (preferably call center environment)

✅ Strong technical skills, including:

Knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, OneNote)
Basic understanding of PC hardware and components
Ability to type 35+ WPM

✅ Other key skills:

Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and work in a fast-paced environment
Team-oriented but capable of working independently

Nice-to-Have

➕ Experience with ticketing tools

➕ Technical diploma, degree, or IT certification

What Makes You a Great Fit

Quick learner with strong attention to detail
Tech-savvy and comfortable navigating multiple systems
Customer-focused mindset with a proactive approach
Able to handle high-volume support requests

Hiring Process

2 rounds of onsite interviews:

Technical & communication assessment
Full interview

🚀 Interviews begin ASAP

Important Notes for Applicants

Please explain any employment gaps in your resume
Confirm your location (London, ON) clearly in your application
Candidates must be eligible to work fully onsite

If you're looking to advance your IT support career in a dynamic, collaborative environment, we encourage you to apply today!

Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.

Why Kelly?

At Kelly®, we’re committed to finding rewarding opportunities that help you thrive - both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide first-level technical support to internal users by responding to calls and emails, troubleshooting issues, and resolving them at first contact where possible. Document incidents, escalate complex issues, follow up through resolution, and identify service trends and improvement opportunities.

Requirements

A high school diploma and at least one year of technical support or IT-related experience and customer service experience are required. Candidates should have Microsoft Office 365 knowledge, basic PC hardware knowledge, typing speed of at least 35 WPM, strong communication and problem-solving skills, and availability for rotating 24/7 shifts.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Microsoft Office 365
PC Hardware Knowledge
Typing
Communication
Incident Documentation
Ticketing Systems
Escalation Management
Multitasking
Attention to Detail
Teamwork

Benefits

Vacation Pay

Visa sponsorship

Not detected in the job text

Keywords

Information Technology Support
Service Availability
Technical Support
Customer Service
Call Center
Microsoft Office 365
Word
Excel
PowerPoint
OneNote
PC Hardware
Incident Management
Ticketing Systems
Troubleshooting
Problem-Solving
Inbound Calls
Email Support
Incident Documentation
Escalation
Service Outages
Continuous Improvement
24/7 Support
Rotational Shifts
35 WPM

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Work requirements

Jobs in Canada