Sales Support Specialist I

🎯 WE'RE HIRING: Sales Support Specialist I

📍 Waterloo, Ontario, Canada (Hybrid – 3 days/week in office)

📅 December 1, 2026 – June 1, 2027

💰 $30/hour + 4% vacation pay

⏰ Mon–Fri, 37.5 hours/week

About the Role

Join our Financial Services Support Team as a Sales Support Specialist I! You'll be the frontline support for partner organizations, delivering exceptional customer service while supporting our core business operations.

What You'll Do

✓ Answer incoming calls (8–10 calls/day) and manage a shared inbox (35–40 emails/day)

✓ Provide customer support for partner inquiries and applications

✓ Set up and maintain client and partner profiles

✓ Support business systems and troubleshoot technical issues

✓ Enter data into sales systems and follow up on client requests

✓ Respond to questions about policies, partner compensation, sales tips, and training

✓ Collaborate with a small, supportive team of 6 specialists and 1 team lead

✓ Escalate complex issues to specialized support teams when needed

What We're Looking For

Must-Have:

✓ Customer service experience (phone support a plus)

✓ Ability to manage multiple priorities in a fast-paced environment

✓ Strong problem-solving and interpersonal skills

✓ General undergraduate education or equivalent relevant experience

✓ 2+ years of professional experience

Nice-to-Have:

✓ Industry-specific knowledge

✓ Bilingual French/English skills

✓ Proficiency in MS Office and CRM systems (e.g., Salesforce)

About You

→ You're organized and detail-oriented

→ You work well independently and as part of a team

→ You're flexible and ready to take on new responsibilities

→ You can set up a quiet, professional home office with high-speed internet

Why Join Us?

🌟 Small, collaborative team with growth potential

🌟 6-month contract with opportunities for extension and conversion to full-time

🌟 Hybrid flexibility: 3 days in-office, 2 days remote

🌟 Competitive compensation and vacation pay

🌟 Be part of a customer-focused organization committed to excellence

The Hiring Process

📋 2 rounds of interviews (30–45 minutes each, virtual)

→ Round 1: Hiring Manager & Team Lead

→ Round 2: Senior Manager

Ready to Make an Impact?

Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.

Why Kelly?

At Kelly®, we’re committed to finding rewarding opportunities that help you thrive - both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!