Solutions Architect
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Hybrid
Contract
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Job details
- Job type
- Contract
- Workplace
- Hybrid
- Apply by
- Experience
- 2+ years of IT architecture experience OR 4+ years of lead developer experience.
- Posting language
- English
- Posted
Original job description
Job Title: Contact Center Solutions Architect – Amazon Connect & AI
Contract: 12 months (possible extension or conversion)
Location: Hybrid, 2 days onsite and 3 days remote; Toronto, London, Montreal, or Ottawa.
Role Overview: Seeking a Solutions Architect to support contact center modernization, migration, and AI initiatives across platforms such as EasyLine and Wealth.
Key Responsibilities
- Translate business requirements into solution architectures and technical designs.
- Create architecture documents, decision records, and reusable solution patterns.
- Support contact center migration, Amazon Connect, IVR, desktop applications, telephony, and AI initiatives.
- Present solutions to stakeholders and participate in architecture reviews.
- Collaborate with business, technology, and architecture teams.
Mandatory Skills
- 2+ years of IT architecture experience OR 4+ years of lead developer experience.
- Experience translating requirements into solution designs.
- Strong MS Office skills, including Word, Excel, PowerPoint, and Visio.
- Experience with Jira and Confluence.
- Ability to present to large groups (approximately 50 people).
- Degree or diploma required.
Nice to Have
- Amazon Connect and contact center technologies (IVR, desktop solutions, telephony).
- Agentic AI experience and Agile knowledge.
- Amazon Solutions Architect certification.
- Experience in banking, financial services, or healthcare.
More about this job
Responsibilities
Translate business requirements into solution architectures and technical designs, and create architecture documents, decision records, and reusable solution patterns. Support contact center migration and modernization initiatives involving Amazon Connect, IVR, desktop applications, telephony, and AI, while presenting solutions and collaborating with stakeholders and architecture teams.
Requirements
Requires at least 2 years of IT architecture experience or 4 years of lead developer experience, along with experience translating requirements into solution designs. A degree or diploma, strong Microsoft Office skills including Visio, Jira and Confluence experience, and the ability to present to large groups are required; Amazon Connect, contact center technologies, agentic AI, Agile, and relevant industry experience are preferred.
Skills
- IT Architecture
- Solution Design
- Amazon Connect
- Contact Center Modernization
- Contact Center Migration
- IVR
- Telephony
- Desktop Applications
- Agentic AI
- Requirements Analysis
- Architecture Documentation
- Stakeholder Presentations
- Microsoft Office
- Visio
- Jira
- Confluence
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Consulting
- Software
- Finance & Accounting
Keywords
- Solutions Architect
- Contact Center
- Amazon Connect
- Artificial Intelligence
- Agentic AI
- IT Architecture
- Solution Architecture
- Technical Design
- Architecture Documents
- Decision Records
- Reusable Solution Patterns
- Contact Center Modernization
- Migration
- IVR
- Desktop Applications
- Telephony
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Visio
- Jira
- Confluence
- Agile
- Banking
- Financial Services
- Healthcare