Supply Chain Support Analyst

Supply Chain Management (SCM) Support Analyst

📍 Calgary, AB (Onsite)

📅 Contract: November 17, 2026 – March 31, 2027

⏰ Hours: Monday to Friday, 40 hours/week

💰 Pay Rate: $45-$48/hour + 4% Vacation Pay

About the Opportunity

Our client is seeking a Supply Chain Management (SCM) Support Analyst to join a fast-paced Supply Chain Services team. This role is ideal for a customer-focused professional with experience supporting Procure-to-Pay (P2P) processes and enterprise applications such as SAP MM, ServiceNow, OpenInvoice, Ariba, and Maximo.

You will act as the first point of contact for internal stakeholders and suppliers, providing application support, resolving operational issues, and helping drive process improvements across supply chain functions.

Key Responsibilities

• Provide Tier 1 support for Supply Chain Management applications and business processes.
• Resolve inquiries related to purchase orders, invoices, payments, goods receipts, service entry sheets, and supplier requests.
• Support Procure-to-Pay (P2P) systems including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
• Monitor and manage support tickets while meeting service-level expectations.
• Investigate and troubleshoot system and workflow issues, escalating where required.
• Collaborate with Accounts Payable, Master Data, Taxation, Category Management, and IT teams to improve operational efficiency.
• Coordinate application enhancements, updates, and issue resolution activities.
• Build strong relationships with internal stakeholders and business units.
• Support Supply Chain Service Center initiatives and continuous improvement efforts.

Required Qualifications

✅ Legally authorized to work in Canada

✅ High School Diploma or equivalent

✅ 3+ years of experience supporting Procure-to-Pay (P2P), Supply Chain, Accounts Payable, or a related business function

✅ Strong understanding of end-to-end procurement and payment processes

✅ Experience with SAP MM

✅ Strong customer service and problem-solving skills

✅ Excellent verbal and written communication skills

✅ Ability to manage multiple priorities in a high-volume environment

✅ Strong attention to detail and accuracy

✅ Ability to work independently and collaboratively within a team

Preferred Qualifications

• Post-secondary education in Supply Chain Management, Business, or related discipline
• Supply Chain certification, diploma, or degree
• Experience with one or more of the following:
• OpenInvoice
• ServiceNow
• Ariba
• Maximo

Technical Skills

• SAP MM
• ServiceNow
• OpenInvoice
• Ariba
• Maximo
• Microsoft Office Suite
• Supply Chain Management Processes
• Procure-to-Pay (P2P) Support

What We're Looking For

• Customer-focused mindset
• Strong communication and stakeholder management skills
• Ability to thrive in a collaborative, fast-paced environment
• Adaptability and willingness to learn new processes and systems
• Strong organizational and time-management abilities

Why Apply?

• Competitive hourly rate
• Opportunity to work with a leading organization in Calgary
• Gain experience supporting enterprise-scale supply chain operations
• Collaborative and professional team environment
• Hands-on exposure to industry-leading procurement technologies

Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.

Why Kelly?

At Kelly®, we’re committed to finding rewarding opportunities that help you thrive - both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!